Is there any good example/article/blog on how to use areas/groups/users to its best in RH Server 10? I am able to publish the entire help content to the general area with access to everyone. I can also view the project. I want to accomplish this: There are few topics/chapters I want to hide from general users but make available to only few users. Any good article/blog on user authentication through both database and LDAP to refer to for Development team. My product uses its own authentication which is DB-based. Can I extend that view content. How do I relate it to areas/users/groups. If user1 logs in the product how can I ensure that he sees only content published to Area1. If user2 logs in the product how can I ensure that he sees only content published to area2? ... View more

Hi, The Responsive HTML5 output adds few extra characters in the output. t= Is this something that can be controlled/changed? Is there a way to still generate an output similar to the Web Help output without t=? Or is t= something specific to Responsive HTML5 layout that will remain? .......... -Tejas ... View more

We have yet another question from the PM team. They are happy with the Responsive HTML5 layout and the overall output compared to Web Help. Because the product is now going to be multi-tenant, the only concern is that different tenants (users) will be accessing different areas of the product based on the license that they have purchased. Based on that backdrop, is there a mechanism or some kind of admin portal/console possible that allows such a control. I know a Web Help output or a Responsive HTML 5 output does not provide anything like that directly. Any pointers/suggestions? ... View more

We are evaluating RH 2017 Responsive HTML 5 layout over traditional Web Help. One question the PM team has is that is there a way to show or configure alerts, news, updates that user would see when the user launches the help from the product? The help will be hosted on a help server. For example, some critical fixes have been made in the product that need to be highlighted/shown upfront on the launch of the help for about a month or until the next help build is pushed. Is that doable? ... View more

Finally, there is some clarity on the approach that the product team is going to be taking. The product will be multi-tenant. So one instance of the product will cater to multiple users. Based on the username the user will see what he has purchased. For example, User A has a full license he will see all 5 tabs on the product UI on sign-in. User B has a limited license he will see 3 tabs on the product UI on sign-in. The product build is the same/common in this case. It will call a single instance of the Online Help as usual by clicking (?) in the top-right. In the help output, how can we ensure that User B sees content for only the 3 tabs he supposed to and not the other 2 tabs. There will be Development team/UI team code changes to call the help URL. Any suggestion on how only relevant pages can be called/conditioned/hidden. ... View more

Hello, Can we handle such a scenario by using any properties in RH? We have a responsive help output: http://help.ipaddress.com/productname/page.htm We have 2 clients Client A and Client B. Client A should view Topic 1 through Topic 20. Client B should view Topic 1 through Topic 20, except, Topic 7 and Topic 13. Challenge: We have a static help URL that is common to all viewers/users. Is it possible to filter content based on the client and topic? Any suggestions/pointers would be helpful. ... View more

Hi, When we generate a word document/output of a help system in RH 2017, there are instances where the formatting is disrupted for example dynamic text, bullets etc. Is there a way/trick where we can ensure that the output is exactly the way we see it in the browser help? Exception dynamic text, which will be shown as flat in the word output. ... View more

Hello, With Chrome version 63, the Web Help books fail to expand. It worked well with Chrome version 62. Any suggestion/browser setting to how to handle this? Using Search or Index is the only option because ToC has stopped working. ... View more

Any points to be considered when we migrate from traditional Web Help to responsive Layout? We also have existing context-sensitive topic calls. Map IDs have been assigned to the topics in RH 2017. Any pointers on how the developers can update their code to make way for Responsive layout? ... View more

I have a licensed version of Adobe Technical Communication Suite. When I try generating a PDF from FrameMaker 2017 source I get this message: The FrameMaker version that I have is licensed. Can you please suggest how to resolve this? ... View more

I have a question. Currently we have an application/software hosted on a server. Users access it via a browser. The help is integrated with the application/software as part of the build. This has been very crazy because the product build is dependent on the documentation output and vice versa. With resource crunch, emergencies, and typical late-breaking updates this becomes a nightmare to handle. We want to continue to use RH source as we do but we want to be able to push/publish the output to a cloud-based server. So that help can be accessed via Internet. The help integration with product build can be then discontinued except for the mapids for the context-sensitive pages. Help updates can be pushed silently without disturbing product builds. Context-sensitive help calls will invoke the cloud/Internet-based help. Any pointers/suggestions on any pocket-friendly solutions would help. ... View more

Scenario: We have a team member updating a FM document for product A Release 1. We have another team member updating the a copy of the same document for product B Release 2. The FM document is a common configurations document to both product A and B. Product A releases before product B. The first version of the FM document will go for product A Release 1. To ready the document for product B Release 2, I want to merge content from my copy into this. Question: A simple copy and paste would address this. But is there another smarter way to merge content from 1 .fm file into another? ... View more

Hello Experts, I have a question. Captivate we know is the last word in creating elearning and interactive videos. Similar to a tool called StepShot, is there a way that Captivate can capture clicks/snapshots and we could add instructions to it. Then save it as a training manual/guide. Our requirement is that in addition to video, the customer wants training manual as well with screenshots and steps. Any suggestions would be useful. ........... -Tejas ... View more

Hello, I use RoboHelp 2017 with update 2 installed. I generate and integrate Web Help with the application I recently noticed that on Google Chrome browser (latest version) the context sensitive help works seamlessly. On IE, the context sensitive help launches correctly but the search does not work. The version of IE that I use is: 11.0.9600.18537 By search does not work, I mean that the under the search tab when I type a rod and try to click the Go button, the button shows unclickable. Nothing happens on a click. I recently installed update 2. Is it because of this? Has anyone come across such an issue? ... View more