Back in my younger days I used to be a computer repair support guy; as frustrating as it gets sometimes, I used to get extremely disgruntled with customers who love MS Windows for example, because they were paying so much money and getting blue screens of death on every new release they were upgrading to (by the way, upgrading is a very important word here that goes out in many directions). So, if I was stuck with a computer issue that was hard to resolve, I later discovered that the problem never was that I didn't study enough, learned enough, consult and researched enough. My main and biggest mistake of all time was (AND THE PROBLEM ALWAYS>>ALWAYS WAS) that I never looked into assessing the computer user habits combined with all the stuff they were bloating their computers with. I'm pretty sure we are not looking thoroughly into your computer's and your friends computer's updates, service packs, software patches, security account policies or restrictions with your account, software configuration issues (at the OS level and application level), to include migration path issues as we browse, chat, stream or email, and what not (and God knows what else people do). Nowadays people call it bloatware, specially on hand held devices, and it is almost like witnessing a shark feeding frenzy out there with all the advertising campaigns for cool apps, free software, games, etc. I'm not saying this is your case though, but please understand my point: if you are paying for a subscription you need to call tech support and have them earn their living. Make them work for you. After all you are the paying customer, who If they can't help on the first try, you still can demand to escalate the issue to a Regional Manager all the way to headquarters if necessary. When you exhaust that effort then we are talking. I would like to know too why is that happening. So if you can share your input after that it would be great. That way you will be giving back to the community. So before we give up (and out of curiosity ) lets try flattening your document: Open your document one more time. Save your file as a post script. To do so just click on "FILE"--->"SAVE AS" --> assign a file name (I usually append "PS" and see the sequence steps below: Then, in order to open it , and to find it, you must select "All Files(*.*)" as shown below, next two slides: Select post script file from the folder you saved it in, and a pop up will ask you to convert it, click YES When your new document opens, right-click on the image and select from the pop-up menu "Edit Text & Images" -----> and then "Delete" or "Replace Image" Next step is self-explanatory just upload your logo and share if this worked out for you.
... View more