... and what happens if you click Edit rather than Edit With | RoboHelp WYSIWYG? ... View more

Same for my installation but the radio button is set to Auto Select rather than Default. Regardless of what yours is set to, try changing it. ... View more

Given what you have come back with I go along with Colum's suggestion. Right click the print layout on colleagues PC and create a copy, do that until you have five print layouts. Leave the first one alone. Go into the other four and delete roughly 75% of the topics so that the remaining 25% in each makes up the whole. Do any of the four layouts fall over or do they now all work OK? ... View more

If your output is something that is used by the Support staff, the method on my site is not really suited to them editing that output as you need to provide the source for editing. However, you could have two locations. One with the output which they use read only. The other being the tweaked copy of the source that I describe. They would edit that copy and you would get a notification. You could then accept the change and copy the file back to the true source. It's not 100% perfect but for my purposes where large scale editing by others is involved, it saves me lots of work. Try it with the 30 day evaluation copy before you commit. ... View more

I'm no CHM expert and I note you have applied the fix. However, until someone else can step in, have you tried running the merge locally? ... View more

"the project, when copied to my harddrive from my colleague's, creates a Word doc without a problem" So when does it create a problem? Given the size of the resultant Word document I also need to ask if there is a significant difference in the PCs, particularly memory? ... View more

Really not sure about this one. What happens if you both open one of the supplied projects and try to generate a printed output? Does it work OK on your machine and not your colleagues? Similarly do you have another project to test? Both of you are working with the project on your respective hard disks and generating the printed document to your hard disks? Also please confirm that Word SP2 was applied before RH was installed? If not, then uninstall RH and reinstall that. Leave Word alone. Click here for information on installing RoboHelp. ... View more

Under the book in the master you are creating the reference. The TOC from the child should then appear there. What is being inserted between the book and the TOC from the child? ... View more

Sounds like it is something to do with source control which I have successfully avoided for years! I run a backup routine that zips up my project every night and puts the zip on the servers for their backup routines to catch. ... View more

Welcome to the forum. Try File | Project Settings. ... View more

Welcome to the forum. That's a new one! Are you referring to the "New" button on the last page of the wizard or somewhere else? I've just played around with changing various settings but I cannot get the New button to fail and have never seen that happen or seen anyone report it. Is the project on your hard disk? Are you using source control? If you create a copy of the project using Windows Explorer and then trash most of the topics, does the button still fail? If it does, zipped up the project should be no more than 1 or 2 mb. Send it to me and I will see what happens if I try to create a new server. I assume the target for the generation side of the process is correct? Also that it will generate, it's just that you cannot publish? ... View more

In the print wizard, do you have the check box for the master document ticked? I think the answer is No as you are creating your own. That means you must have the radio button to Generate Individual Documents set. That is what is giving the Chapter prefix. What I am suggesting is that you have Generate a Single Document set instead but with the print layout just containing one book. You have another layout for the next book and so on. So if you have six books you will have six layouts. For each one you can then have your file name. ... View more

Welcome to the forum. I would prefer to identify the difference in the installations or the problem with the topic. Otherwise you could end up with two machines that throw a wobbly. Can you give us more information about the error message? What happens if you remove the topic that is causing the problem? Does it all then run sweetly or does some other topic then cause a problem. Save a copy of the topic outside the project and try that. UPDATE: Are you both on the same version of Word? ... View more

It's a long time since I looked at master documents but if you have created one outside RH and it is looking for files of a particular name in the same folder as the master, then copying your RH documents to that folder would work, I think. BTW. This topic on my site may be of interest to you. Click here. It creates a TOC for all the documents in the merge. It was done several generations of Word back but it should still work. ... View more

Colum's advice is correct. We use the tag in the opposite way as we want the images in the printed version only but it works just fine. ... View more

Egh? Click the link I provided where it says "Click here". ... View more

Click here. ... View more

Second field in the first page of the wizard. Call the document whatever you want. ... View more

On looking at my topic again, there is a workround for producing a user guide. ... View more

It sounds like you are setting up the master document. If so, why not create a number of print layouts as you can have any number. That way you get to control the file name and can update any one of them at any time. ... View more

If you insert a table directly into a new Word document, that is how it will appear there. It's just the way Word works. ... View more

Using the method on my site, the customer's term will appear when the user prints a topic but not in a user guide produced from the printed documentation feature. I need to check what does appear as I appear to have omitted that from the topic! Oops. ... View more

Welcome to the forum. You can give the file any name you want in the first page of the wizard. If that is not what you mean, please elaborate a little. ... View more

Just RH. I don't think there is anything you can look up to see if Word was updated after RH was installed. RH must be installed with your login and YOU must have admin rights, at least during the install. You may need to involve IT for that. Do not let them install RH using one of their logins. It won't work. Click here. ... View more

Could it be that Word has been updated since RH was installed? I notice you have SP3 applied and if that was done after RH was installed, it could be the cause. Uninstalling and reinstalling is worth a try. You need admin rights to install. ... View more

Hi Mary Thanks for this additional information and what you included in your offline email. You mentioned that another bank had used RoboHelp. Perhaps they were not trying to use a website and an intranet within the RoboHelp project, it may have duplicated information or worked in some other way. What did occur to me as a solution is that you put your intranet within RoboHelp and then have links to pages on the website. I wonder if that would work for you? I suspect that the pages on your site are constructed in a way that would not work in RH. That means importing them would not work for that reason quite apart from the subsequent overhead of maintaining two versions of the same information. Your RH project could house the intranet information and would have additional pages with links to the website information. Alternatively, as your site has a login, perhaps the web designers could set things up to display additional links when it recognises a staff login. Those links would then go the policy stuff from relevant places. Does that help your thinking on how to tackle this? On the learning side, no I am not aware of any online courses. A course should get you started but the very nature of what you are trying to do makes me think that you need a RH consultant on site for a few days to get you started at least. ... View more

A HAT is a Help Authoring Tool. With information on a website and information on an intranet, I cannot see how any HAT is going to do what you want. RoboHelp's search is limited to what is in the project and the website and intranet will not be. I believe the search tool I use on my site could be configured to search the website and the intranet from a page within a RoboHelp project but there are two issues with that. I think it would require more experience than you currently have and it would only give a search tool. Imagine being the teller asking the customer to wait while you do a Google type search in the hope of finding the right page of information. Especially as one of the sources will be information that the customer may well have accessed already and analysed giving them a head start over the teller, that will impress! You need something much slicker than that and I think that only a custom application would do. Please see my site and you will see that I spent 30 years in banking. The whole project sounds like it needs some more thinking through as to what it is the end user (the teller) needs. In short an analyst is required to look at this first and someone who can then suggest the right tool, which as I said will, I think, be a custom application. ... View more

Can someone watching this thread with local knowledge help? ... View more