Check to see: - file syncing with the Adobe servers - face recognition processing   Using TaskManager and ResourceMonitor, any indication as to what activity is happening?   ... View more

Mac or Windows? Which version of the OS? Which exact version of Lightroom? Which camera? Using a card reader or directly connecting the camera? Is the destination drive internal, external, or networked? How much free space on the drive(s)?   ... View more

Mac or Windows? Which version of the OS? What is the exact wording of the error message?   ... View more

If you are just looking to move the image files from an old drive to a new one to free up space, this is a simple task.   - Using Mac Finder or Windows File Explorer, move the desired folder trees to the new drive. - In the LR Folders panel, right-click on the top-most "missing" folder(s), select "find missing folder", navigate to the new drive. (By selecting the top-most folder, LR will auto-correct the locations of the subfolders and files under that top-most folder.)   ... View more

Nikon did not add support for the z6ii and z7ii to the Nikon SDK until December 2020. The next update of LrC will be the first possible release available with the new Nikon SDK. Adobe does not discuss future releases with the public.   ... View more

Looks like you are at the top-level listing of collections and collection sets. At this level, you are sorting the collections, not the photos, which has  very limited sort options. To sort the images, you need to select an individual collection.   Note: smart collections are dynamic queries into the database and cannot be manually sorted.   ... View more

The first thing I would do is to scan the hard drive for bad sectors and other problems.   ... View more

If you are looking for support of specific lenses, go to the feedback site and make specific requests: https://feedback.photoshop.com   ... View more

Which exact version of the Mac OS? Which exact version of Lightroom?   Does it work correctly with other programs?   Having upgraded both the OS and LR will make debugging over the internet very difficult.   ... View more

Since we are talking about hard drive locations, this needs to be noted.   By default Adobe places the catalog backups on the same drive as the master catalog. This is VERY bad. A single drive failure takes the master and backups with it. The catalog backups need to be on a separate drive from the master catalog. Since the catalog and its caches are now on a new drive, this is an excellent time to make sure the backups remain on the old drive if they were previously on the same drive.     ... View more

Drag-drop of photos from the desktop into LR is the wrong way to import. What happens when you use the Import dialog to start with? Mac or Windows? Which version? Which exact version of Lightroom?   ... View more

Which version of Windows are you running? What is the full path of the folder that the DLL is currently installed in?   ... View more

Those of us in this forum are mostly end users who volunteer our time to help others. Actual Adobe employees are few and far between in this forum.   Bug reports and enhancement requests can be sent in at  https://feedback.photoshop.com where the Adobe engineers do give some interaction.   Official Adobe customer support is done mostly through the chat system. Most of those representatives are probably in India, if I remember correctly.   ... View more

Nikon did not add the Z7ii to their SDK until Dec 2020. If the Feb 2021 update to Lightroom does not yet use the new Nikon SDK, we will need to wait until the Apr/May update to see what happens.   Until then, you will need to use Nikon's software for the tethering, or see what other third party software has been updated.   ... View more

Mac or Windows? Which version of the OS? Which camera? JPG, raw, or DNG files? Which exact version of Lightroom? Which type and size are the preview files set to? What kind of drive are the images on (internal, external, network, cloud)?   ... View more

Need more info.   Mac or Windows? Which version of the OS? Which exact version of Lightroom? Directly connecting the camera or using a card reader? "copy" or "add" import? Any metadata preset used in the Import dialog? Which data field(s) are you looking at? (Screen shots may be helpful.)   At a quick test, LrC 10.1.1 is showing the correct data for all my D700 photos via the card reader and directly connected camera.     ... View more

Keep in mind that you do not own the software. You have a license to use it. Being signed in allows the software to confirm that your license is still valid. Granted, the ways that perpetual licenses go bad are few and far between.   If LR thinks you are using a trial version, do a search for that term to get the problem fixed.   ... View more

The location of the catalog (*.LrCat) and the location of the photos are independent. While they can be near each other, there is no need to do so. Since the LrCat files is not a photo, I store them separately on different drives.   "Copy" vs "Add" imports -- Copy will have LR choose which folders the photos go into (date based by default), Add will leave the images in the folders they are already in on the assumption you already organized them into the desired folders.   If you have multiple drives available, put the catalog and photos on different drives.   My folder structures are date based, but have some extra organizing due to the events I shoot. Since I do the extra organizing and do a first pass triage of the photos before importing into LR, my imports are always type "add".   Think about your file naming. Cameras will recycle the file numbers since they are usually limited to four digits. If this is a problem for you, you might consider renaming the files during import. I use "yyyymmdd_nnnn" from the capture date and file number so that all the files have unique names. (I manually reset the file number to 1 for every event/shoot.)   Very important: when doing the catalog backups, make sure the backups are going to a drive different than the master catalog is on. Otherwise, a single drive failure takes the master and all backups with it. The Adobe default location of the backups is a bad choice. ... View more

Putting some of the keywording into the folder structure on disk only helps when you are searching for images outside of Lightroom. How often do you do that?   Keywording and collections (or nested collection sets) should get you to the same place without physically moving the files.   ... View more

If the old folder tree was created using LR and its date based system, then you could create a temp catalog and import the images from the backup for the sole purpose of recreating the folder tree. Then you could copy the need parts of the tree to where the missing files should be. (Then discard the temp catalog when you are finished grafting in the folder tree.)   ... View more

The catalogs are not backwards compatible. No changes made in the v10 catalog will be reflected in the old v9 catalog. To use the v9 catalog, you will need to do the imports and edits again. ... View more

Just to get some more debugging info...   After you do the paste of the settings, what happens if you use the mouse to select the previous step in the edit history instead of doing the undo?     ... View more

Also check to make sure your crop settings are set to 4x6 else the margins will be bigger than expected so that the wrong-shaped image fits into the 4x6 cell.   ... View more

Sounds like the raw files were imported into a different folder than the expected one. (Copy vs Add import type?)   From the "all photos" collection, do a search for one of the misplaced files. Then right-click on the image and select "show in Library" do see where LR thinks the file is.    If the Folder panel does not show the folder tree like Windows File Explorer does, right-click on some of the folders and select "show parent" to unflatten the view.   ... View more

While we are asking questions...   Mac or Windows? Which version of the OS?   ... View more

Just to add that extra data point, you are saying that Windows File Explorer has no trouble transfering the images off the cards to the hard drive? ... View more