Re: InDesign 2023 Share for Review

Ken G. Rice · ‎Nov 07, 2022

HQACC, Thank you for sharing the screenshot. Are you seeing the spinner when you open Share For Review or after clicking the Create button? Did you create the review in InDesign 17.4 and are now updating the review in InDesign 18.0? Additional details would help. You can email me directly at kenrice@adobe.com.

Ken G. Rice · ‎Oct 27, 2022

Hello. Please email me your your log files using the Adobe Log Collector Tool to kenrice@adobe.com. How to use the Creative Cloud Log Collector tool Thanks, Ken Rice

Ken G. Rice · ‎Jun 28, 2018

enzom60868735 - Just checked your account and it is using 0 bytes. If you are seeing something different than just reply here and I will work to get the issue resolved.

Ken G. Rice · ‎May 03, 2018

Check the Deleted section on the CC Assets site at Adobe Creative Cloud. The items in Deleted count against your storage quota but do not appear on you local computer under the Creative Cloud Files folder. Think Recycle Bin on Windows or Trash on Mac OS, but in this case only accessible from a web browser.

Ken G. Rice · ‎Apr 26, 2018

By default the Creative Cloud desktop application turns on file syncing. So anything you upload to the CC Assets site is downloaded to the Creative Cloud folder locally on your computer, and anything you put into the Creative Cloud folder locally is uploaded. You can turn off file syncing and just have the items in the cloud. Anytime you want to use a file locally you would need to download it (assuming you did not have a local copy).

Ken G. Rice · ‎Dec 04, 2017

Not exactly sure what is meant by "same account." Looks like you have a team plan with an Administrator who assigns Paid Seats to individual users each who each have a different Adobe ID (email address). I was not aware of 1TB of storage being available for the Creative Cloud yet, but may have missed that announcement. I know that 1TB is available for Lightroom, but this photo storage is different from the general Creative Cloud storage. But regardless of the storage quota (amount of storage) each user will have their own storage, not a common pool of shared storage. And yes I do wish that all the options were a bit easier to understand. Thank you for your questions.

Ken G. Rice · ‎Dec 04, 2017

1. Each person on the team has their own 100 GB of storage. It is not 100 GB shared amongst the team. 2. Any unshared files only take up storage for the individual who placed them in their Creative Cloud Files folder. 3. Any collaborated folders do use up storage for each person who is a member of the collaboration. For example person A and person B collaborate. Person A created the folder but it will also use person B's storage. Further person A and person C could have a collaboration which would not affect person B since they are not part of this particular folder collaboration. 4. Finally there are public links. You can view the file or folder via the CC Assets web application but none of your storage is used. If you decide to download the files (if Allow Download is enabled) then you have your own copy now.

Ken G. Rice · ‎Mar 09, 2017

With file syncing off you can upload (and download) files using the CC Assets website at https://assets.adobe.com. The CC Assets does support versioning and also has comments which you can use to help with tracking the updates if wished.

Ken G. Rice · ‎Mar 02, 2017

Are you still getting this error? If so please try deleting all cache and cookies in the browser, restarting the browser and signing back in.

Ken G. Rice · ‎Dec 19, 2016

You can turn off Core Sync from the Preferences of the Creative Cloud desktop application. Click on the gear icon in the top right and from the drop-down menu select Preferences. Switch from the General tab to the Creative Cloud tab and then select the Files sub-tab below this. Under the section Sync On/Off select Off.

Ken G. Rice · ‎Dec 15, 2016

@francisr89186615 - The screenshots you posted are not showing up. Would you describe what you are seeing or re-post the screenshots. I just tried on Ubuntu 16.10 with Chrome version 54 and can sign in to the CC Assets site. Aware that Debian 8 is a different OS.

Ken G. Rice · ‎Dec 13, 2016

Assuming you mean the Archive that is part of the CC Assets site at https://assets.adobe.com/files?filter=archive Any items you remove (move or delete) from the Creative Cloud Files folder on your desktop computer (assuming you are using file syncing) go into the Archive. You can also explicitly put items into the Archive from the CC Assets site. So items in your Archive are only online and not available on your desktop computer, so there is no way to work on them unless you choose the Restore option. Then they are moved back into the Files section and sync down to your Creative Cloud Files folder.

Ken G. Rice · ‎Nov 28, 2016

@haligaliharun - If possible please post the link to the Illustrator file again. The current link no longer works.

Ken G. Rice · ‎Nov 10, 2016

Currently you cannot add new content to a library on the CC Assets site. You can Copy library elements from a library to a new library. I will pass on your feedback about being able to batch upload files to a library either from the CC Assets site or from the library panel inside of a desktop application such as Photoshop or Illustrator.

Ken G. Rice · ‎Nov 09, 2016

From the CC Assets site at https://assets.adobe.com you can Restore items from the Archive. Additional information: Scroll down to the section on Restore here Browse, sync, and manage Adobe Creative Cloud assets See this blog post Never loose your files again with Adobe Creative Cloud Archive feature

Ken G. Rice · ‎Oct 19, 2016

@P4ugusto - Not clear how this relates to file syncing and the CC Assets site at https://assets.adobe.com. The applications that are part of your Adobe Creative Cloud subscription should show as installed in the Creative Cloud desktop application. For example I have only 1 application installed per the screenshot. Please explain the problem you are having with more detail.

Ken G. Rice · ‎Oct 14, 2016

There was a metadata problem that caused the files to not be visible. They have been placed in a folder named "Recovered 2016-10-14 22-25-02 UTC". If no longer needed you can Archive and then Permanently Delete the folder.

Ken G. Rice · ‎Oct 12, 2016

Thank you for the screenshots. File syncing is not completing for some reason for the two folders shown ending in "(11-15)" in the Finder. And there are additional errors for files shown in the error dialog. Are you able to see these folders from the CC Assets site at https://assets.adobe.com/files? This will allow you to get the collection ids. If the folders are only showing in the Creative Cloud Files folder on your computer, and not on the CC Assets site that would be good to know. Also please collect your log files using the Log Collector Tool and email them to me at kenrice@adobe.com. I will have the Core Sync team examine the files.

Ken G. Rice · ‎Oct 12, 2016

@angryalan - Please share the collection ids of the folders you are unable to delete. See the post above for how to get these.

Ken G. Rice · ‎Sep 26, 2016

To help figure out why files are disappearing please use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and directly email the logs plus an explanation of your problem to SyncForum-Communication@adobe.com. Provide the additional information outlined by Warner Harress in this Adobe forum post at https://forums.adobe.com/message/8385752#8385752.

Ken G. Rice · ‎Sep 26, 2016

@marisquinho - Please use the Adobe Log Collector tool and email the logs with the additional info as mentioned in my post above.

Ken G. Rice · ‎Sep 26, 2016

@dominiquet54965608 - To help figure out why files are disappearing please use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and directly email the logs plus an explanation of your problem to SyncForum-Communication@adobe.com. Provide the additional information outlined by Warner Harress in this Adobe forum post athttps://forums.adobe.com/message/8385752#8385752. For the Page Not Found issue on the CC Assets site please email me the url at kenrice@adobe.com.

Ken G. Rice · ‎Sep 22, 2016

When you delete files or folders from the Creative Cloud Files folder on your computer, or Archive them from the Files section of the CC Assets site they end up in the Archive at https://assets.adobe.com/files?filter=archive. From the Archive you can Restore or Permanently Delete items.

Ken G. Rice · ‎Sep 19, 2016

Since changes you make on the CC Assets site are not reflected locally I would have the Core Sync team work with you to get the file syncing working correctly again. Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and email the logs plus explanation of your problem to SyncForum-Communication@adobe.com. Provide the additional information outlined by Warner Harress in this Adobe forum post at https://forums.adobe.com/message/8385752#8385752.

Ken G. Rice · ‎Sep 15, 2016

@TracyWinDC - Files that are in the Archive will show an "Archived" label on the top right of the thumbnail image in the Search results. The folders in the Archive are "flat" meaning you cannot see their contents. Clicking on an "Archived" file will take you to the Archive. You will then need to Restore the file or the folder containing the file.

Ken G. Rice · ‎Sep 15, 2016

@carrieb47564276 - You are now at 0%. If you delete a large number of nested folders with items it can take a moment for the operation to complete on the servers.

Ken G. Rice · ‎Sep 15, 2016

@Sean-King-Jeppesen - The folder has been deleted. If you have any further issues or questions just let us know.

Ken G. Rice · ‎Sep 11, 2016

Which plan are you subscribed to? If you are subscribed to the Photography plan (Photoshop and Lightroom) then this plan only comes with a 2 GB storage quota. If you are subscribed to the full Creative Cloud or an individual application plan then you will have a 20 GB storage quota.

Ken G. Rice · ‎Sep 09, 2016

Your Archive online is empty. In the Files folder you have 216 files stored. Most of these are Canon RAW files so not too surprising that they are taking up 2.17 GB or your 2 GB storage quota.

Ken G. Rice · ‎Sep 09, 2016

@Sean-King-Jeppesen - Please post the collection id for the folder you are not able to delete. You can get it from the browser url. For example my private folder (collection) link is https://assets.adobe.com/files?location=https%3A%2F%2Fcc-us1-prod.adobesc.com%2Fapi%2Fv1%2Fcollections%2F4a600e23-0379-477a-b20a-ddab9a4c5dc1. So the collection id is the part after collections%2F which is 4a600e23-0379-477a-b20a-ddab9a4c5dc1. With that information we can investigate and resolve the problem.

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Ken G. Rice

Ken G. Rice

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