Skip to main content
V
Vadaar
Participant
October 16, 2013
Question

Creative Cloud Desktop App Shows Incorrect Free Space Remaining

  • October 16, 2013
  • 25 replies
  • 27484 views

Hello,

I have a technical issue with my creative cloud account.  My CC desktop application (Windows) shows as having 46.7% of the available space used, and at present I have no files stored or in my creative cloud archive.  Something is definitely amiss! 

Thanks,

-Jon

    This topic has been closed for replies.

    25 replies

    Show previous replies
    F
    f-shot.de
    Participant
    February 25, 2014

    Hi Ken,

    I have a similar problem. I loaded files on my 20GB space. Later I deleted them by putting them in the archive. I also deleted the Archive.

    The Creative Cloud application and the Creative Cloud webside tells me now that my space is 75% full, but nothing appears either in the Files or in the Archive section. I also emptied the local folders, nothing. (Win8.1)

    Thanks for help

    Frank

    Ken G. Rice
    Ken G. Rice
    Participating Frequently
    March 3, 2014

    @f-shot.de - Your file storage has been fixed.

    Ken G. Rice
    Ken G. Rice
    Participating Frequently
    June 28, 2018

    I am having the same issue as everyone else...

    managed to delete everything... but says I have 8mb of files. But no files are showing.

    My limit says I am at full 20GB capacity 100% full


    enzom60868735 - Just checked your account and it is using 0 bytes. If you are seeing something different than just reply here and I will work to get the issue resolved.

    M
    michaelstrader
    Participant
    January 3, 2014

    Hi,

    I am having the same issue with my cloud storage. Reading as full when I just cleaned all the files out.

    Thank you

    Matt

    D
    D_K_Anderson
    Participant
    December 7, 2013

    Hello,

    I have some problem here. Showing 69.05% of storage used and nothing in my local folder or CC archive...

    Thanks

    Arpit Kapoor
    Arpit Kapoor
    Participating Frequently
    October 16, 2013

    Hi Vadaar,

    Could you please check the "Archive" section of Creative Cloud and see if it is empty.

    Check this link to know, how to manage your files.

    http://helpx.adobe.com/creative-cloud/help/sync-files.html

    Let me know, in case you still get that issue.

      V
      VadaarAuthor
      Participant
      October 16, 2013

      Yep, the archive is empty.  I cleared it all out as part of troubleshooting this.

      Ken G. Rice
      Ken G. Rice
      Participating Frequently
      October 16, 2013

      @Vadaar - I am looking at your file storage now and will respond to you via email about resolving the problem. My email is kenrice@adobe.com.

      S
      Adobe Employee
      sarika02
      Adobe Employee
      October 16, 2013

      Hi Vadaar,

      Please send me private message your Adobe id, I will check your account and fix this issue for you.

      Waiting for you reply.

      Sarika

      N
      Nino_Grizzuti
      Participant
      November 14, 2013

      Hi,

      I have a similar problem. I loaded files on my 20GB space. Later I deleted them by putting them in the archive. No file were shown in the archive. I tried several times. The Creative Cloud Mac application tells me now that my space is full, but nothing appears either in the Files or in the Archive section. I also emptied the local folders, nothing.

      Thanks for help

      Nino

      Ken G. Rice
      Ken G. Rice
      Participating Frequently
      November 16, 2013

      @Nino Grizzuti - I have emailed you about resolving this issue.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices