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Vadaar
Participant
Oct 16, 2013 12:53 PM UTC
Question

Creative Cloud Desktop App Shows Incorrect Free Space Remaining

Hello,

I have a technical issue with my creative cloud account.  My CC desktop application (Windows) shows as having 46.7% of the available space used, and at present I have no files stored or in my creative cloud archive.  Something is definitely amiss! 

Thanks,

-Jon

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    PCO94
    PCO94
    Participant
    May 5, 2018 5:33 PM UTC

    Nearly same issue. 49,2 GB of my cloud storage are used - but I have no files. I deleted them in LCC and LCC.Web.

    Archive is empty.

    :-(

    PCO

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    peteracotthill
    peteracotthill
    Participant
    May 4, 2018 9:18 AM UTC

    Hi, I am also having this problem too. I have 0.05% space used, nothing in the deleted files folder and receive the server error problem when attempting to upload a file. CC reports that I need to buy more space.

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    brendanp67734505
    brendanp67734505
    Participant
    Mar 1, 2018 6:47 PM UTC

    Also having this problem.  Files deleted from Archive, desktop app still reports no space available with the same amount used before deleting the problem files.

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    fritz.one
    Participant
    Jan 24, 2018 4:45 PM UTC

    How do we fix this? I don't see any resolution on here. I am having the same problem. All 20GBs are taken up but I don't see anything.

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      fritz.one
      Participant
      Jan 24, 2018 12:31 AM UTC

      I am also having the same problem. This is ridiculous! I don't see any files in my storage but it states it is full.

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      samuelj80853226
      samuelj80853226
      Participant
      Jan 17, 2018 9:27 PM UTC

      Hello, I have the same problem

      Archive is empty but CC says 75.2% is used, 1.5GB of 2GB

      Thanks

      Sam

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      t_m_back
      Participant
      Jan 17, 2018 10:10 PM UTC

      You need to call adobe -- that's what I had to do and they fixed it for me.

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      t_m_back
      Participant
      Feb 25, 2016 4:26 PM UTC

      My creative cloud files are only at 12.98 gig. But it says my percentage is at 91.96% and I'm using 18.39 gig. That's wrong, I'm only using 12.98 gig.  Also, I thought archive didn't count towards the 20 gig? Need to fix this, as I have an impending large project!!

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      wharress
      wharress
      Participating Frequently
      Feb 25, 2016 4:32 PM UTC

      Hi,

      Your archive counts towards your overall quota. So if you had 10GB in Assets and 10GB in Archive you would be out of storage (20GB) If you then emptied your Archive, you would have 10GB free.

      Hope this helps.

      Thanks

      Warner

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      design-freek
      Participating Frequently
      Sep 8, 2015 2:41 PM UTC

      Hi, I have the same problem. My Creative Cloud says I have used 88% yet all folders including archive are empty.

      Please help.

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      Ken G. Rice
      Ken G. Rice
      Participating Frequently
      Sep 8, 2015 4:59 PM UTC

      @design-freek - There was a metadata issue that caused that some files to not be visible. They have been placed in a folder under Files at https://assets.adobe.com/files‌

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      sierrad84932489
      Participant
      Aug 16, 2015 7:52 PM UTC

      Hi there,

      I'm having the same issue as the others.  The cloud says my storage is full but there is nothing in the cloud.  It says to check my archive but my archive is empty.  It says I have used 100% of my available space and thus I cannot use it.  I need some help.  I had an Adobe tech assist me one week ago, solved the problem and now it has started up again.  Frustrated with Adobe Cloud...

      Please help.

      Sierra

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      dawzrd
      Participating Frequently
      Feb 8, 2015 2:27 AM UTC

      I too am having problems with emptying my archive. I shouldnt have tried syncing my LR catalog. Plz advise.

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      Ken G. Rice
      Ken G. Rice
      Participating Frequently
      Feb 10, 2015 8:53 PM UTC

      @Craig Gundlach - Just checked and your Archive is now empty. Depending on what was permanently deleted from the Archive it may have taken some time to complete.

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      dawzrd
      Participating Frequently
      Feb 11, 2015 6:10 PM UTC

      Thanks Ken, looks great now. Go Go Team Adobe!

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