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Vadaar
Participant
Oct 16, 2013 12:53 PM UTC
Question

Creative Cloud Desktop App Shows Incorrect Free Space Remaining

Hello,

I have a technical issue with my creative cloud account.  My CC desktop application (Windows) shows as having 46.7% of the available space used, and at present I have no files stored or in my creative cloud archive.  Something is definitely amiss! 

Thanks,

-Jon

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    138 replies

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    f-shot.de
    Participant
    Feb 25, 2014 5:21 AM UTC

    Hi Ken,

    I have a similar problem. I loaded files on my 20GB space. Later I deleted them by putting them in the archive. I also deleted the Archive.

    The Creative Cloud application and the Creative Cloud webside tells me now that my space is 75% full, but nothing appears either in the Files or in the Archive section. I also emptied the local folders, nothing. (Win8.1)

    Thanks for help

    Frank

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    Ken G. Rice
    Ken G. Rice
    Participating Frequently
    Mar 3, 2014 11:06 PM UTC

    @f-shot.de - Your file storage has been fixed.

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    Pixege
    Pixege
    Participating Frequently
    Mar 12, 2014 7:42 AM UTC

    I don't understand why the problem is solved only by e-mail. A lot of people have a problem with it, including me. Do I also have to wait for a special e-mail?

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      michaelstrader
      Participant
      Jan 3, 2014 9:01 AM UTC

      Hi,

      I am having the same issue with my cloud storage. Reading as full when I just cleaned all the files out.

      Thank you

      Matt

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      D_K_Anderson
      Participant
      Dec 7, 2013 3:06 PM UTC

      Hello,

      I have some problem here. Showing 69.05% of storage used and nothing in my local folder or CC archive...

      Thanks

      Translate
      Arpit Kapoor
      Arpit Kapoor
      Participating Frequently
      Oct 16, 2013 4:36 PM UTC

      Hi Vadaar,

      Could you please check the "Archive" section of Creative Cloud and see if it is empty.

      Check this link to know, how to manage your files.

      http://helpx.adobe.com/creative-cloud/help/sync-files.html

      Let me know, in case you still get that issue.

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        VadaarAuthor
        Participant
        Oct 16, 2013 7:12 PM UTC

        Yep, the archive is empty.  I cleared it all out as part of troubleshooting this.

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        Ken G. Rice
        Ken G. Rice
        Participating Frequently
        Oct 16, 2013 8:08 PM UTC

        @Vadaar - I am looking at your file storage now and will respond to you via email about resolving the problem. My email is kenrice@adobe.com.

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        Adobe Employee
        sarika02
        Adobe Employee
        Oct 16, 2013 3:37 PM UTC

        Hi Vadaar,

        Please send me private message your Adobe id, I will check your account and fix this issue for you.

        Waiting for you reply.

        Sarika

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        Nino_Grizzuti
        Participant
        Nov 14, 2013 9:01 AM UTC

        Hi,

        I have a similar problem. I loaded files on my 20GB space. Later I deleted them by putting them in the archive. No file were shown in the archive. I tried several times. The Creative Cloud Mac application tells me now that my space is full, but nothing appears either in the Files or in the Archive section. I also emptied the local folders, nothing.

        Thanks for help

        Nino

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        Ken G. Rice
        Ken G. Rice
        Participating Frequently
        Nov 16, 2013 4:12 AM UTC

        @Nino Grizzuti - I have emailed you about resolving this issue.

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