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V
Vadaar
Participant
October 16, 2013
Question

Creative Cloud Desktop App Shows Incorrect Free Space Remaining

  • October 16, 2013
  • 25 replies
  • 27283 views

Hello,

I have a technical issue with my creative cloud account.  My CC desktop application (Windows) shows as having 46.7% of the available space used, and at present I have no files stored or in my creative cloud archive.  Something is definitely amiss! 

Thanks,

-Jon

    This topic has been closed for replies.

    25 replies

    Show previous replies
    F
    f-shot.de
    Participant
    February 25, 2014

    Hi Ken,

    I have a similar problem. I loaded files on my 20GB space. Later I deleted them by putting them in the archive. I also deleted the Archive.

    The Creative Cloud application and the Creative Cloud webside tells me now that my space is 75% full, but nothing appears either in the Files or in the Archive section. I also emptied the local folders, nothing. (Win8.1)

    Thanks for help

    Frank

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity Manager
    Community Manager
    March 3, 2014

    @f-shot.de - Your file storage has been fixed.

    Pixege
    Pixege
    Participating Frequently
    March 12, 2014

    I don't understand why the problem is solved only by e-mail. A lot of people have a problem with it, including me. Do I also have to wait for a special e-mail?

      M
      michaelstrader
      Participant
      January 3, 2014

      Hi,

      I am having the same issue with my cloud storage. Reading as full when I just cleaned all the files out.

      Thank you

      Matt

      D
      D_K_Anderson
      Participant
      December 7, 2013

      Hello,

      I have some problem here. Showing 69.05% of storage used and nothing in my local folder or CC archive...

      Thanks

      Arpit Kapoor
      Community Manager
      Arpit KapoorCommunity Manager
      Community Manager
      October 16, 2013

      Hi Vadaar,

      Could you please check the "Archive" section of Creative Cloud and see if it is empty.

      Check this link to know, how to manage your files.

      http://helpx.adobe.com/creative-cloud/help/sync-files.html

      Let me know, in case you still get that issue.

        V
        VadaarAuthor
        Participant
        October 16, 2013

        Yep, the archive is empty.  I cleared it all out as part of troubleshooting this.

        Ken G. Rice
        Community Manager
        Ken G. RiceCommunity Manager
        Community Manager
        October 16, 2013

        @Vadaar - I am looking at your file storage now and will respond to you via email about resolving the problem. My email is kenrice@adobe.com.

        S
        Adobe Employee
        sarika02
        Adobe Employee
        October 16, 2013

        Hi Vadaar,

        Please send me private message your Adobe id, I will check your account and fix this issue for you.

        Waiting for you reply.

        Sarika

        N
        Nino_Grizzuti
        Participant
        November 14, 2013

        Hi,

        I have a similar problem. I loaded files on my 20GB space. Later I deleted them by putting them in the archive. No file were shown in the archive. I tried several times. The Creative Cloud Mac application tells me now that my space is full, but nothing appears either in the Files or in the Archive section. I also emptied the local folders, nothing.

        Thanks for help

        Nino

        Ken G. Rice
        Community Manager
        Ken G. RiceCommunity Manager
        Community Manager
        November 16, 2013

        @Nino Grizzuti - I have emailed you about resolving this issue.

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