Hi Ron, Please check this log file on this location and read the full error what location it is not able to access: /tmp > PDAPP.LOG Also try enabling ROOT USER and install the app there and check: OS X Mavericks: Enable and disable the root user Before installing in root user do repeat the steps mentioned in the above post along with that delete the items in /tmp location as well. Regards, Bani ... View more

You're welcome. Regards, Bani ... View more

Hi Ron, Please try the below steps and check this should help : 1- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager , if present ) 2- Right click on Finder icon and  select "Go-To" Folder option. 3- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) -~/library ( It will open User Library folder. ) ~/library > Application Support>Adobe ( Trash this folder ) ~/library> Cache > Trash all Adobe files and folders from here ~/library> Preferences > Trash all Adobe files and folders from here 4- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key./library ( It will open System Library folder.) /library> Application Support>Adobe ( Trash this folder ) /library> Cache > Trash all Adobe files and folders from here /library> Preferences > Trash all Adobe files and folders from here 5- Restart the machine and Empty the trash 6- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg 7- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg Let us know if this helps. Regards, Bani ... View more

Hi Andy, Please try the below steps: 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Right click on Finder icon and  select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 3- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 4- Go to Apple icon > System preferences > security and privacy > firewall > TURN OFF ( to do this you will have to click on the padlock in the left bottom corner of this machine and then enter your mac password) 5- Go to Apple icon > System preferences > security and privacy > General > Allow apps downloaded from should be on ANYWHERE 6- Also check the Hosts file see 'Reset the hosts file', Creative Cloud applications unexpectedly revert to trial mode | CCM, CS6 7- make sure there are no other Internet security program enabled - if not then go ahead and launch CC app and sign in and check Let us know if this helps. Regards, Bani ... View more

Hi Duncan, From where did you purchase the Creative Cloud subscription and which link you are referring too ? Regards, Bani ... View more

Hi Kyle, The websites seems to work fine, i would request you to try a different browser or reset the browser you are using currently and it should work. Regards, Bani ... View more

You're welcome. Regards, Bani ... View more

Hi, Please refer to the below links: Installation failed. Error U44M1P7 | Updates Unable to update CS6. Get error U44MIP7, on a Mac Why won't my photoshop and lightroom update to 2015? Let us know if this helps. Regards, Bani ... View more

You're welcome. Regards, Bani ... View more

You're welcome Debra, glad to hear that the apps are working fine enjoy your software's . Regards, Bani ... View more

You're welcome, happy that the problem is resolved enjoy your subscription. Regards, Bani ... View more

You'll have to reinstall the plugins as well, this error is coming up because some times when you install an app through a back up the internal folders get corrupted in this scenario you'll have to install the app again. Regards, Bani ... View more

Hi, Please install the Adobe Application manager from the below link and launch it, after that launch Acrobat again and check: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager Adobe - Adobe Application Manager : For Macintosh Or you can re-install Acrobat 8.0 from here: Download Acrobat products | 9, 8 Let us know if this helps. Regards, Bani ... View more

Hi Kyle, Please refer to the instructions in the links below: Download Error in Apps tab of Creative Cloud Desktop Application Creative Cloud - Download error - stubborn error Re: Creative Cloud "Download Error" message Let us know if this helps. Regards, Bani ... View more

Hi Myst, Please mention the query/ issue related to Acrobat DC. Regards, Bani ... View more

S'il vous plaît répondre à mon message personnel , de sorte que je peux vous mieux aider . ... View more

Vous devez aller à : https://creative.adobe.com/redeem et entrez le code alphanumérique de 24 chiffres pour racheter S'il vous plaît assurez-vous de vous connecter avec votre ID Adobe. Cordialement, Bani ... View more