Hi, Since the above links did't help please follow the below steps and remove the Creative cloud desktop app and try again: Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc) Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support Disable Firewall of the Internet security program installed on computer. After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) MAC : 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it ) 3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager ) 4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine ) 5-Right click on Finder icon and  select "Go-To" Folder option. 6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key. /library ( It will open System Library folder.) 9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager 10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/… 11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg WINDOWS : 1) Uninstall Creative Cloud Desktop Manager  : Creative Cloud Help | Uninstall the Creative Cloud desktop app 2) Delete following folders : C:\Program Files (x86)\Common Files\Adobe\OOBE C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager C:\Program Files (x86)\Adobe\Creative Cloud Folders C:\Program Files \Common Files\Adobe\OOBE C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both { App Data is a hidden folder see, Show hidden files - Windows Help } 3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe 4- Click on the below link and download Creative Cloud Installr file and use the same to install the Creative Cloud Desktop application. Download Adobe Creative Cloud apps | Free Adobe CC trial Regards, Bani ... View more

Hi John, If you have any security program please disable firewall, download blocking, application blocking, safe surfing or web protection etc. in it. Please try the below steps and check: 1- Launch Task Manager, click on More Details option  and end all Adobe related tasks (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Delete the following folders : C:\Program Files\Adobe\Adobe Illustrator CC 2015 - delete this folder C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both { To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.} 3- Clear the TEMP again 4- Launch Creative cloud app and try the installation again Let us know if this helps. Regards, Bani ... View more

Hi, Please refer to the following links: Change the language setting of your Creative Cloud apps Hope this helps. Regards, Bani ... View more

Hi Glenn, CS 5 is now end of life and we have limited resources to offer, also it was never tested on windows 10. Kindly check the Adobe - Creative Suite 5 Master Collection : System requirements. If you wish to upgrade to latest version you can refer: Creative Cloud pricing and membership plans | Adobe Creative Cloud Let us know if this helps. Regards, Bani ... View more

Hi Sid, If you have a multiple platform license of CS6 you can use the below link and download and install the CS6 app on Mac and license them with the same serial key: Download Creative Suite 6 applications However, if you don't have multiple platform license of CS6 then you'll have to get the platform swap done see, Exchange a product for a different language or platform version Let us know if this helps. Regards, Bani ... View more

Hi Arthur, Please be sure that you are logged in on the computer as an administrator and try the below steps: Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc) Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support Disable Firewall of the Internet security program installed on computer. After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) Also check the following links: Troubleshoot Adobe Creative Cloud download and installation issues Error downloading or updating Adobe Creative Cloud apps Let us know if this helps. Regards, Bani ... View more

Hi, Please refer to the following links: Troubleshoot install issues with log files | CS5, CS5.5, CS6 Installation and launch log errors | CS5, CS5.5, CS6 Le us know if this helps. Regards, Bani ... View more

Hi Donna, Please refer to the below link, this should help: Flash Player Issues | Windows 10 | Microsoft Edge Let us know if this helps. Regards, Bani ... View more

Hi, Please use the below link for downloading the app: Download Acrobat products | 9, 8 Regards, Bani ... View more

Hi Rachelle, Please use the following link : Other downloads Regards, Bani ... View more

Hi James, Please refer to the following links: Troubleshoot Adobe Creative Cloud download and installation issues Error downloading or updating Adobe Creative Cloud apps Troubleshoot Creative Suite download problems Let us know if this helps. Regards, Bani ... View more

Hi Jean, Please mention the name and version of the product you need help with, also mention the operating system you are trying to install and activate the product on. Regards, Bani ... View more

Hi Tommy, The serial key can only be used for activating the product it belongs to, so you'll not be able to activate any other version of Photoshop elements with that. Unfortunately,Photoshop elements 6.0 is a very old product and we don't have a download link available for it anymore, however if you have your installation disk then you can install it from there. Or else, you can purchase an upgrade for your product which will be Photoshop elements 13 from here,  Products Regards, Bani ... View more

Hi, Please refer to the following links: Uninstall Creative Suite | CS5, CS5.5, CS6 clean uninstall of cs6 suite Regards, Bani ... View more

Hello Kate, You're welcome, but for this issue you need to contact our support team via chat or phone. Please click on this link : Contact Customer Care **Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the subscription ) before accessing the link above** Regards, Bani ... View more