Hi Bob, Windows XP is not compatible with any version of Adobe Creative Cloud apps. see, System requirements | Creative Cloud However, along with your Creative Cloud subscription you also get CS6 version of the apps which are  compatible with Windows XP. see, System requirements | Adobe Creative Suite 6 To download and use CS6 version of the apps please download Adobe Application Manager from here, Adobe - Adobe Application Manager : For Windows : Adobe Application Manager And then, Sign in with your Adobe ID( Email used for subscribing for Creative Cloud ), and start downloading CS6 apps from Adobe Application Manager. Let us know if this helps. Regards, Bani ... View more

Hi Michael, Please refer to the below threads where similar issue has been addressed: Adobe Extension Manager CS5 5.0 Update not availbale as a manual download for windows on Adobe site Error Code: U43M1D207 installing Adobe Extension Manager CS5 5.0 Update Re: Cannot use AAM, had to install it separately, now I cannot update any of the apps. Adobe Update Error Update failed for Adobe Extension Manager CS5 5.0 and Adobe Pixel Bender Toolkit 2.5 I cannot update my Creative Suite 5 programs. Getting this error..."Adobe Illustrator CS5 15.0.2 Update There was an er… Let us know if this helps. Regards, Bani ... View more

Hi Robert, I have checked with your Adobe id on forums and found that you have purchased Acrobat Pro DC for Windows. Please use the below link to download your product : Download Adobe Acrobat products | Standard, Pro | DC, XI, X Let us know if this helps. Regards, Bani ... View more

Hi Alessandro, Please follow the below steps and try again: Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar, etc) Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support Disable Firewall of the Internet security program installed on computer. After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) Launch Creative Cloud app and sign in - this time it should show you the update. If the steps above do not help please follow the below steps and try again: MAC: 1- Sign out of Creative Cloud App 2- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 3- Right click on Finder icon and  select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 4- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 5- Launch Creative Cloud app and sign in WIN: 1- Sign out of Creative Cloud App 2- End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 3- C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both 4- Launch Creative Cloud app and sign in Let us know if this helps. Regards, Bani ... View more

Since the above links did not help which means there could be third party software conflicting with it, please try the below steps: Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc ) Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support Disable Firewall of the Internet security program installed on computer. Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Acrobat, Acrotray, Adobe Updater, Adobe IPC broker, Adobe Crash daemon etc.) Then try again and check. Regards, Bani ... View more

You're welcome Ron. Enjoy your weekend. Regards, Bani ... View more

You're welcome. Regards, Bani ... View more

If you have a purchased subscription then it is included in it, or else you can install a trial and try it free for 30 days from the same link. Regards, Bani ... View more

Yes, you can install Photoshop CS6 on this Operating System. There is no way we can install Photoshop CC 2015 on this O.S. You can download it from here, Download Creative Suite 6 applications Regards, Bani ... View more

Hi, Please use the below link to completely remove Acrobat from your machine: Use the Adobe Creative Cloud Cleaner Tool to solve installation problems Now download the Acrobat Standard from here: **** Please note Acrobat Standard is only for Windows it does not work on Mac. Download Adobe Acrobat products | Standard, Pro | DC, XI, X Let us know if this helps. Regards, Bani ... View more

Hi, Please mention the version of Photoshop you are referring to? If you want to use Photoshop Creative Cloud version then please refer to the link below: Adobe Creative Cloud – FAQ https://forums.adobe.com/community/creative_cloud/creative_cloud_faq/overview https://forums.adobe.com/community/creative_cloud/creative_cloud_faq/content Let us know if this helps. Regards, Bani ... View more

Hi Sally, You can use Adobe Photoshop CS6 but on a different Operating System, Windows Vista is a non supported Operating system hence you'll not be able to use Photoshop on this. Regards, Bani ... View more

Hi Sally, Photoshop CS6 will not work on Windows Vista as it is not compatible,please check the system requirements in the below link: System requirements | Photoshop This is the reason the app is not launching. Regards, Bani ... View more

Please mention the version of Photoshop you've installed and also mention the operating system of you computer. Regards, Bani ... View more

Hi, Is there any error messages that shows up when you launch the app, if yes please mention that or attach a screen shot it. Regards, Bani ... View more

Hi, Please mention the exact error message that shows up,or it would be helpful if you can attach a screen shot of the error. Regards, Bani ... View more

You're welcome Detlev, enjoy your software. Regards, Bani ... View more