Hi, Safari notifications is a background process that keeps running if Safari is not closed properly please use Activity Monitor to close this process see, Use Activity Monitor on your Mac - Apple Support Let us know if this helps. Regards, Bani ... View more

Hi, I have checked with your Adobe ID on forums there is no active subscription on it, please use the email address on which you have redeemed your redemption code and try again. Use the below link to install Adobe Creative Cloud on new system. Download and install Adobe Creative Cloud apps Regards, Bani ... View more

Hi, You may want to refer to the instructions in the below links: Sign in and sign out to activate Creative Cloud apps Creative Cloud applications revert to trial mode after an update to CC 2015 Activation and deactivation troubleshooting Creative Cloud sign-in errors Let us know if this helps. Regards, Bani ... View more

Hi, You'll have to clean remove the creative cloud from your machine, please follow the below steps to do the same: Mac : 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it ) 3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager ) 4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine ) 5- Right click on Finder icon and  select "Go-To" Folder option. 6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key./library ( It will open System Library folder.) 9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD 10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg 11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg WINDOW : 1) Uninstall Creative Cloud Desktop Manager  : Creative Cloud Help | Uninstall the Creative Cloud desktop app 2) Delete following folders : C:\Program Files (x86)\Common Files\Adobe\OOBE C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager C:\Program Files (x86)\Adobe\Creative Cloud Folders C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD 3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe 4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. Download Adobe Creative Cloud apps | Free Adobe CC trial Let us know if this helps. Regards, Bani ... View more

Hi, Please refer to the following links: Troubleshoot update issues | CS5, CS5.5, CS6 CS5 UPDATE FAILS: There was an error downloading this update OS X Yosemite and CS5 Let us know if this helps. Regards, Bani ... View more

Hi, You cannot transfer the software you'll have to download it as a fresh on the Mac machine. Please use the below link to download the program: Download Adobe Acrobat products | Standard, Pro | DC, XI, X Also see, Find your Adobe product serial number quickly Let us know if this helps. Regards, Bani ... View more

Hi Leonard, In scenarios like this, actually what happens is that the App installs fine but the Update fails, and hence it will give you an error that few additional components failed to install exit code 6. So your apps are installed fine that's why you are able to use them , its the update that failed. Refer to the links in the above post, and i am adding few more help links here see them as well, Exit Code: 6 – problems to find some file during install Error downloading or updating Adobe Creative Cloud apps Regards, Bani ... View more

Hi, If you want to download Photoshop elements, please use the below links to do the same: Photoshop Elements Help | Download Photoshop Elements | 13, 12, 11, 10 Download Photoshop Elements products | 9, 8, 7 See this to,Find your Adobe product serial number quickly Let us know if this helps. Regards, Bani ... View more

Hi, Please use the below link to download and install Lightroom 4 : Download Photoshop Lightroom And then see the following link to deactivate from other machine: “Activation limit reached” or “Sign-in failed” error Let us know if this helps. Regards, Bani ... View more

Hi, Please refer to the following links to uninstall Acrobat from machine : WIN - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs MAC - Installing, uninstalling Acrobat X | Mac OS Download Adobe Reader from here :Adobe Acrobat Reader DC Install for all versions Let us know if this helps. Regards, Bani ... View more

Hi, Please refer to the below links: Redeem your Student and Teacher edition purchase, convert a redemption code to a serial number, and more. Find your Adobe product serial number quickly Let us know if this helps. Regards, Bani ... View more

Hi, Please use the below link to download Lightroom 5 : Download Photoshop Lightroom Regards, Bani ... View more

Hi Barry, You can try uninstalling and reinstalling the Creative Suite 6, also if you have any creative cloud apps installed remove them as well: To uninstall see, Uninstall Creative Suite | CS5, CS5.5, CS6 Also see, Learn to activate or deactivate Adobe apps. Download it from here : Download Creative Suite 6 applications Regards, Bani ... View more

Hi, If you have a Creative Cloud subscription then you don't require a serial number to activate it, all you need to do is to sign in with your Adobe ID ( Email used while purchasing ) in the Creative Cloud app to Activate your membership. See, Sign in and sign out to activate Creative Cloud apps Solve common Creative Cloud activation and deactivation issues. Activation and deactivation troubleshooting Find solutions to activation errors that can occur when launching Adobe apps. I have checked with your Adobe Id on forums there is no Active subscription on it. If you have any other Adobe id please Try activating the products with that. Regards, Bani ... View more

Hi, Please use the below link to download the Adobe Creative Suite 3: Download CS3 products Regards, Bani ... View more

Hi, Please refer to the below link: Exchange a product for a different language or platform version Let us know if this helps. Regards, Bani ... View more