Hi, If you are trying to Install the latest version of Illustrator which is CC 2015 then it will not work see, System requirements | Illustrator However you can install the Illustrator CC 2014 version on machine and use, please refer to the below link: *** You'll first have to download Creative Cloud desktop app from here, Download Adobe Creative Cloud apps | Free Adobe CC trial Then follow the steps shown in this link to download CC 2014 version of Illustrator , Download and install Adobe Creative Cloud apps Let us know if this helps. Regards, Bani ... View more

Hi, Please use the following link to download the Adobe Creative Cloud Desktop app: Download Adobe Creative Cloud apps | Free Adobe CC trial Also see, Download and install Adobe Creative Cloud apps Sign in and sign out to activate Creative Cloud apps Download and install non-Creative Cloud trial apps Let us know if this helps. Regards, Bani ... View more

Hi, This could be because of multiple reasons: If you don't have an active subscription then it will not give you an option to download Previous versions. You can download the trials from here , Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools You have already installed the app in it should be under Previous Installed Apps TAB Or, it could be that you are not signed in with the right ADOBE ID see, Sign in and sign out to activate Creative Cloud apps Let us know if this helps. Regards, Bani ... View more

Hi, Please use the following link to download Acrobat XI Pro :Download Adobe Acrobat products | Standard, Pro | DC, XI, X Also see, Find your serial number quickly Let us know if this helps. Regards, Bani ... View more

Hi, Please refer to the following links: Errors "Exit Code: 6," "Exit Code: 7" | CC, CS6, CS5.5 Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 Let us know if this helps. Regards, Bani ... View more

Hi, Please refer to the following links; Manage your Adobe ID account Adobe ID, sign-in, and account help How do I delete Adobe ID? How to delete the Adobe ID If you want to uninstall Adobe Creative cloud trial products please see, Uninstall or remove Adobe Creative Cloud apps Regards, Bani ... View more

Hi, Please refer to the below links: Error downloading or updating Adobe Creative Cloud apps One app gets "Update failed" 49 on Windows 7 download error 49 Error Code 49 Photoshop CC update failed. Download error 49 Let us know if this helps. Regards, Bani ... View more

Please use the following link to download Photoshop  CS6 : Download Creative Suite 6 applications Regards, Bani ... View more

Hi, I have checked with your Adobe ID here on forums, there was a Creative Cloud subscription which is now closed it was ended back in August 2014. The uninstall of CS6 will not help you'll have to remove Creative Cloud completely from your machine first. After that install CS6 again from - Download Creative Suite 6 applications Please follow the below steps; MAC : 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it ) 3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager ) 4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine ) 5- Right click on Finder icon and  select "Go-To" Folder option. 6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key./library ( It will open System Library folder.) 9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD 10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg 11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg WINDOW : 1) Uninstall Creative Cloud Desktop Manager  : Creative Cloud Help | Uninstall the Creative Cloud desktop app 2) Delete following folders : C:\Program Files (x86)\Common Files\Adobe\OOBE C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager C:\Program Files (x86)\Adobe\Creative Cloud Folders C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD 3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe 4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. Download Adobe Creative Cloud apps | Free Adobe CC trial Let us know if this helps. Regards, Bani ... View more

Hi James, I have checked with your Adobe id on forums you've purchased LR 6 standalone version so you dont need to cancel and refund. Its just that you've downloaded teh wrong product, please follow the below steps; To Uninstall LR CC see, Uninstall or remove Adobe Creative Cloud apps Download LR 6 from here : Download Photoshop Lightroom Let us know if this helps. Regards, Bani ... View more

Hi, CS5 is an old version hence Adobe has not tested the app on the latest Operating system which is WIN 10. How ever you can download and try installing the app from the below link: Download CS5 products Let us know if this helps. Regards, Bani ... View more

Hi, Please refer to the below link: Find your serial number quickly Regards, Bani ... View more

Hi, Please refer to the below link: Download and install Adobe Creative Cloud apps Regards, Bani ... View more

Hi, Please refer to the following links: Creative Cloud applications revert to trial mode after an update to CC 2015 Sign in and sign out to activate Creative Cloud apps Добрый день) Купил подписку за 295 руб) Но Photoshop все равно говорит что пробный период) Когда наживаю лицензировать т… Photography plan download incomplete Creative cloud showing trial mode Let us know if this helps. Regards, Bani ... View more

Hi, If you have a mac machine, then click on Update for Photoshop and when it prompts to enter  a password enter your Mac password ( which you use when you start your computer ), if you don't have a Mac Password then don't enter anything just click on OK. Regards, Bani ... View more

Hi, Please refer to the following links: Manage your Creative Cloud membership If you still need help please contact support : Contact Customer Care **Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the subscription ) before accessing the link above** Let us know if this helps. Regards, BANI ... View more

Hi, Please go through "Note: Very Important Instructions" column and try again. Regards, Bani ... View more