Hi, Please refer to the following links: Invalid serial number error Genuine Verification failure downloading or installing | CS6 Warning: "Adobe Genuine Software Validation Failure..." | Windows Let us know if this helps. Regards, Bani ... View more

Hi, The latest Indesign CC 2015 is not compatible with 10.8 which is Mountain Lion  you need 10.9 (Mavericks) or above see, System requirements | InDesign However you can install Indesign CC 2014 on that machine,please refer to the below link and check how you can do that: Download and install Adobe Creative Cloud apps You can download the Creative Cloud desktop app from here, Download Adobe Creative Cloud apps | Free Adobe CC trial Let us know if this helps. Regards, Bani ... View more

Hi, We will have to completely remove the Adobe Creative Cloud and reinstall it. Follow the below steps : MAC : 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it ) 3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager ) 4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine ) 5- Right click on Finder icon and  select "Go-To" Folder option. 6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key. /library ( It will open System Library folder.) 9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD 10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg 11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg WINDOW : 1) Uninstall Creative Cloud Desktop Manager  : Creative Cloud Help | Uninstall the Creative Cloud desktop app 2) Delete following folders : C:\Program Files (x86)\Common Files\Adobe\OOBE C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager C:\Program Files (x86)\Adobe\Creative Cloud Folders C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD 3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe 4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. Download Adobe Creative Cloud apps | Free Adobe CC trial ****NOTE : If you don't see some the folders please skip those steps. Let us know if this helps. Regards, Bani ... View more

You're welcome, enjoy your software. Regards, Bani ... View more

You may want to refer to the detailed Troubleshooting steps mentioned here , I have a spinning wheel in the App tab ... View more

Hi, For spinning wheel on the Adobe CC app please refer to the help document below: App doesn't open | Progress wheel spins continually You may also refer to the threads below where this issue has been addressed: I have a spinning wheel in the App tab‌ Edge reflow Creative Cloud app gets stuck on spinning wheel on Mac OS 10.10 creative cloud progress spinning wheel continue Let us know if it helps. Regards, Bani ... View more

Hi, I received your message. Yes you get a free trial of 30 days for Acrobat XI pro which you can download and install from the link i have provided you in the above post. ***NOTE- If you have already installed and used the trial on one machine you cannot use the trial again on that same computer again. Regards, Bani ... View more

Hi, Acrobat Pro DC is not compatible with Mac 10.8.5 see, System requirements | Adobe Acrobat Pro DC, Adobe Acrobat Standard DC However you can install the previous version of Acrobat which is XI Pro, you can download it from the below link: Download Adobe Acrobat products | Standard, Pro | DC, XI, X Let us know if this helps. Regards, Bani ... View more

You're welcome. Regards, Bani ... View more

Hi, Please mention the name of the program which has stopped working also what is the error you get while trying to use the program. A screen shot of the error will be very helpful. Regards, Bani ... View more

Please send me a personal message with your adobe id and i 'll check and accordingly assist. Regards, Bani ... View more

Hi, Apologies for the inconvenience. Please send your Adobe id ( Email used to subscribe for Creative Cloud ) in a personal message to me. Regards, Bani ... View more

Hi, The disk are no longer in production by adobe however you can download the CS5 from the following link : Download CS5 products Also see , Find your serial number quickly Let us know if this helps. Regards, Bani ... View more

Hi, Please mention the version of Photoshop you need to install. Regards, Bani ... View more

You're welcome. ... View more