Re: How do you choose which drive to install to?

Bani Verma · ‎Aug 25, 2015

You're welcome.

Bani Verma · ‎Aug 24, 2015

Hi Julie, Since the steps in the above link didn't help, please follow the below steps and check: Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc ) Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support Disable Firewall of the Internet security program installed on computer. After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) MAC : 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it ) 3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager ) 4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine ) 5- Right click on Finder icon and select "Go-To" Folder option. 6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 8- Again > Right click on Finder icon and select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key./library ( It will open System Library folder.) 9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD 10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg 11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 24, 2015

Hi Julie, Please mention the Operating system of your computer. Regards, Bani

Bani Verma · ‎Aug 24, 2015

Hi, Please check the FAQ section of this link : Download and install Adobe Creative Cloud apps NOTE: We would suggest you to install application on the primary drive however you can configure the installation destination from within the Creative Cloud app preferences.Please be aware that there will still be shared resources stored to your primary drive. In addition during the install process temporary files will also be created on your primary drive.Creative Cloud desktop app can only be installed in the primary drive the location for this app cannot be changed. **** If you have already installed Photoshop you'll have to uninstall it and then make the location changes in Creative Cloud Desktop app after that reboot the machine and now install Photoshop Again and it should install on you new location selected. Click on the settings wheel icon on the Top right corner of Creative Cloud window and go to Preferences to change the install location: Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 24, 2015

You're welcome, enjoy your software. Regards, Bani

Bani Verma · ‎Aug 24, 2015

Hi, Please refer to the below steps : MAC- 1- Click on the settings wheel on the top right corner of Creative Cloud app > Quit 2- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 3- Launch the Creative Cloud app again and check WINDOWS- 1- Click on the settings wheel on the top right corner of Creative Cloud app > Quit 2- End Task for all Adobe related processes from Task Manager (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 3- Launch the Creative Cloud app again and check Let us know if this helps or else attach a screen shot of the error. Regards, Bani

Bani Verma · ‎Aug 24, 2015

Hi, Please refer to the instructions in the links below: Download Error in Apps tab of Creative Cloud Desktop Application Creative Cloud - Download error - stubborn error Re: Creative Cloud "Download Error" message Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 24, 2015

Hi, Please mention the Operating system of your computer. Regards, BANI

Bani Verma · ‎Aug 24, 2015

Hi, Creative cloud apps cannot be migrated as a back up, you need to download and install the apps as a fresh on new machine, Please follow the below steps to remove and reinstall the Creative Cloud App: 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it ) 3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager ) 4- Right click on Finder icon and select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 5- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 6- Again > Right click on Finder icon and select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key. /library ( It will open System Library folder.) 7- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD 8- Go to Apple icon > System preferences > security and privacy > Firewall > TURN OFF ( to do this you will have to click on the padlock in the left bottom corner of this machine and then enter your mac password) 9- Go to Apple icon > System preferences > security and privacy > General > Allow apps downloaded from should be on ANYWHERE 10- Make sure there are no other Internet security program enabled - if not then go ahead and launch CC app and sign in and check (Check your browser extensions as well id there any security toolbar or advertisement blocking extensions installed disable them) 11- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg 12- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg Let us know if this helps. Regards, BANI

Bani Verma · ‎Aug 23, 2015

Hi, On the Old machine you'll have to first sign out to deactivate the subscription from that ma chine and then uninstall the apps if you no longer wish to use the apps again on that machine. Please see the below links fro the same : Sign in and sign out to activate Creative Cloud apps Uninstall or remove Adobe Creative Cloud apps On your new machine use the following link to install Creative Cloud app on new machine : Download Adobe Creative Cloud apps | Free Adobe CC trial Also see, Download and install Adobe Creative Cloud apps Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 23, 2015

Hi, Please try sign out and sign in on the Creative Cloud app see, Sign in and sign out to activate Creative Cloud apps If that does not help please provide you Adobe ID in a personal message to me i will check and let you know. Regards, Bani

Bani Verma · ‎Aug 23, 2015

Hi, The software license agreement accompanying your product may entitle you to install and activate the software on two systems with certain restrictions. You can download LR 5 from the following link : Download Photoshop Lightroom Regards, Bani

Bani Verma · ‎Aug 23, 2015

Hi, Safari notification is a background process which does not close until you do a force quit on Safari, if you'll just quit Safari the background process will keep on running. While installing few Adobe apps you may need to completely quit whichever browser is open. See, Use Activity Monitor on your Mac - Apple Support Regards, Bani

Bani Verma · ‎Aug 23, 2015

Hi, When you install CC 2015 version apps it uninstalls the previous version of the apps, however you can reinstall it see Install previous versions of apps option here, Download and install Adobe Creative Cloud apps Regards, Bani

Bani Verma · ‎Aug 23, 2015

Hi, Please try the following steps and see if this helps: 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it ) 3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager ) 4- Right click on Finder icon and select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 5- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 6- Again > Right click on Finder icon and select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key. /library ( It will open System Library folder.) 7- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD 8- Go to Apple icon > System preferences > security and privacy > Firewall > TURN OFF ( to do this you will have to click on the padlock in the left bottom corner of this machine and then enter your mac password) 9- Go to Apple icon > System preferences > security and privacy > General > Allow apps downloaded from should be on ANYWHERE 10- Make sure there are no other Internet security program enabled - if not then go ahead and launch CC app and sign in and check (Check your browser extensions as well id there any security toolbar or advertisement blocking extensions installed disable them) 11- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg 12- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg Let us know if this helps. Regards, BANI

Bani Verma · ‎Aug 23, 2015

Hi, Please check the FAQ section of this link : Download and install Adobe Creative Cloud apps NOTE: We would suggest you to install application on the primary drive however you can configure the installation destination from within the Creative Cloud app preferences.Please be aware that there will still be shared resources stored to your primary drive. In addition during the install process temporary files will also be created on your primary drive. **** If you have already installed Photoshop you'll have to uninstall it and then make the location changes in Creative Cloud Desktop app after that reboot the machine and now install Photoshop Again and it should install on you new location selected. Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 23, 2015

Hi, If the update that is failing is for Creative Cloud then Please try the below steps to manually remove the Creative Cloud Desktop app and reinstall it.. 1) Uninstall Creative Cloud Desktop Manager : Creative Cloud Help | Uninstall the Creative Cloud desktop app 2) Delete following folders : C:\Program Files (x86)\Common Files\Adobe\OOBE C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager C:\Program Files (x86)\Adobe\Creative Cloud Folders C:\Program Files \Common Files\Adobe\OOBE 3- Run Adobe Cleaner tool : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe 4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. Download Adobe Creative Cloud apps | Free Adobe CC trial Let us know if it helps. Regards, Bani

Bani Verma · ‎Aug 19, 2015

Hi, Whats the error that you're getting, it would be helpful if you can attach a screen shot. Regards, Bani

Bani Verma · ‎Aug 19, 2015

Hi, Please use the below link to download the CS6 products: Download Creative Suite 6 applications Let us know if this helps. Regards, BANI

Bani Verma · ‎Aug 19, 2015

Hi, You don't need to uninstall the App from your previous machine. see, Creative Cloud Help | Creative Cloud / Common Questions All you need to do is to Sign out of the Creative Cloud app to deactivate it. see, Sign in and sign out to activate Creative Cloud apps Download and install Adobe Creative Cloud apps Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 19, 2015

You're Welcome. Regards, Bani

Bani Verma · ‎Aug 18, 2015

Hi, Please refer to the links below : Troubleshoot installation Exit Codes Troubleshoot installation | Adobe Photoshop Elements & Adobe Premiere Elements for Windows Troubleshoot installation | Photoshop Elements, Premiere Elements | Mac OS Use this link if you have to download the program again: Download Photoshop Elements | 13, 12, 11, 10 Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 18, 2015

Hi, Please check the following links: Serial numbers, redemption codes, and product codes | Student and Teacher editions Redemption code help If you still need help, mention the code in a personal message i'll check and let you know if the redemption code is valid or not. Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 17, 2015

Hi, Adobe free trials are for 30 days per app and it is system specific and not email id specific, which means if anybody with any email has used the Trial of Photoshop on your machine then it will not work it will show you that the trial has expired. But if you think this is the first time the Trial for Photoshop has been downloaded on this machine and is not expired please refer to the links below : Adobe trial software expired early PLEASE HELP "Trial Expired" is there anyway to reset my account so I can use them again? Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 17, 2015

Hi, Please refer to the instructions given in the following links: Sign in and sign out to activate Creative Cloud apps Activation and deactivation troubleshooting Creative Cloud activation and sign-in troubleshooting Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 17, 2015

Hi, Please refer to the following links : Troubleshoot Adobe Creative Cloud download and installation issues Error downloading or updating Adobe Creative Cloud apps Error U44M1I210 | Install updates Updates don't install | Update failure or U44M errors Windows 10 installation CC error 46 Can't install Creative Cloud Setup - error code 46 Re: Photoshop CC update failed (U44M1|210) Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 17, 2015

Hi, If the Acrobat is installed on your desktop screen you should see an icon for Acrobat Pro DC in-case of Windows machine try launching it from there and check In-case of Mac go to Finder > Applications and look for Acrobat Pro DC and launch it, If you don't see which means the app is not installed on your machine. Please use the below link to download and install Acrobat Pro DC : For Subscription version use this link : https://creative.adobe.com/products/download/acrobat?promoid=KSPDG For Serial Number version : Download Acrobat products | Standard, Pro | DC, XI, X Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 17, 2015

Hi, Please refer to the instructions in the links below : Error downloading or updating Adobe Creative Cloud apps Creative Cloud Help / Troubleshoot install issues with log files | CC Photoshop CC update failed. Download error 49 download error 49 Let us know if this helps. Regards, Bani

Bani Verma · ‎Aug 17, 2015

Hi, This happens when there are some folders related to Creative cloud apps still in the machine, Please refer to the instructions given below and clean remove Creative Cloud desktop App and reinstall it: 1) Uninstall Creative Cloud Desktop Manager : Creative Cloud Help | Uninstall the Creative Cloud desktop app 2) Delete following folders : C:\Program Files (x86)\Common Files\Adobe\OOBE C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager C:\Program Files (x86)\Adobe\Creative Cloud Folders C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both { To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.} 3- Run Adobe Cleaner tool : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe 4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. Download Adobe Creative Cloud apps | Free Adobe CC trial Let us know if this was helpful. Regards, Bani

Bani Verma · ‎Aug 17, 2015

Hi, Please refer to the instructions in the below links: Errors "Exit Code: 6," "Exit Code: 7" | CC, CS6, CS5.5 Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 Re: Exit Code 7 when installing Photoshop CC installing Acrobat Pro DC exit code 7 error 1624 Let us know if this helps. Regards, Bani

Bani Verma

Bani Verma

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