Hi, Apologies for the delay in reply. As you have mentioned that you have volume licenses of the product it would be easier and quicker to get support over the phone. However you can still check some of the below links i have found related to the same issue: Re: "The application was unable to start correctly (0xC000007B)" photoshop cs6 install administrator error - Windows 7 64-bit Photoshop CC (2014) fails to start (0xc000007b) The Application was unable to start correctly (0xc000007b). Click OK to close the application. Error: "Unable to start correctly (0Xc000007b)" Let us know if this helps. Regards, Bani ... View more

Thanks Anirudh. Regards, Bani ... View more

You're welcome, enjoy your software. Regards, Bani ... View more

You're Welcome. Regards, Bani ... View more

Hi, If the link provided above doesn't help please try the following steps. Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel Creative Cloud Desktop App stuck on blue spinning wheel after update. If the links above do not help please follow the below steps: Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc ) Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support Disable Firewall of the Internet security program installed on computer. After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) Launch Creative Cloud app and sign in If the steps above do not help please so a clean removal of Creative Cloud app and check: 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it ) 3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager ) 4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine ) 5- Right click on Finder icon and  select "Go-To" Folder option. 6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.    /library ( It will open System Library folder.) 9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager 10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg 11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg Let us know if this helps. Regards, Bani ... View more

Hi, Please follow the below steps and the refer to the links: MAC- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) see,Use Activity Monitor on your Mac - Apple Support WINDOWS- End Task/ Process for all Adobe related processes from Task Manager (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) see,Open Task Manager Troubleshoot Adobe Creative Cloud download and installation issues Installing Updates: Stuck at 0% Error downloading or updating Adobe Creative Cloud apps Let us know if this helps. Regards, Bani ... View more

Hi, Please mention the version of Lightroom you need the download for. Regards, Bani ... View more

Hi, Please follow the below mentioned steps : > Go to Control panel of your machine > Programs and Features > Uninstall a program > Locate - Microsoft Visual C++ 2012 Redistributable Package (x64) ( Repair all Microsoft Visual C++ files ) > Click on UNINSTALL > A box will Pop Up select " REPAIR" > It might say that the repair failed and will ask you to restart the machine > Go ahead an restart the computer If you still get a EXIT CODE 7 , please follow the below links: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5 Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 Let us know if this was helpful. Regards, Bani ... View more

Hi, If sign out and sign in is not working that means there could be some kind of Firewall or internet blocking apps giving you issue. Please go through the steps mentioned in the following thread for further troubleshooting: Creative cloud showing trial mode Hope this helps resolve the issue. Regards, Bani ... View more

Hi, For spinning wheel on the Adobe CC app please refer to the help document below: App doesn't open | Progress wheel spins continually You may also refer to the threads below where this issue has been addressed: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel Creative Cloud Desktop App stuck on blue spinning wheel after update. Creative Cloud app gets stuck on spinning wheel on Mac OS 10.10 creative cloud progress spinning wheel continue Let us know if it helps. Regards, Bani ... View more

Hi Xavier, Click on my name and it will open my profile there you'll see Send Message option. Regards, Bani ... View more

You're welcome. Enjoy your software. Regards, Bani ... View more

Hi, If the Creative cloud app is installed the new set up will detect the installed app and quit itself. To uninstall the previous Creative cloud please follow the below steps: MAC : 1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it ) 3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager ) 4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine ) 5- Right click on Finder icon and  select "Go-To" Folder option. 6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) 7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well 8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key. /library ( It will open System Library folder.) 9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager 10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/… 11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg WINDOWS : 1) Uninstall Creative Cloud Desktop Manager  : Creative Cloud Help | Uninstall the Creative Cloud desktop app 2) Delete following folders : C:\Program Files (x86)\Common Files\Adobe\OOBE C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager C:\Program Files (x86)\Adobe\Creative Cloud Folders C:\Program Files \Common Files\Adobe\OOBE C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both { App Data is a hidden folder see, Show hidden files - Windows Help } 3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe 4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. Download Adobe Creative Cloud apps | Free Adobe CC trial Let us know if this helps. Regards, Bani ... View more

You're welcome. Check the below links to get the insight of starting up with the new apps, Download and install Adobe Creative Cloud apps Regards, Bani ... View more

Hi, CS6 and Creative Cloud are two different versions of Adobe products. If you have purchased a Subscription paid monthly or yearly then you have the latest apps which are Creative cloud 2015 version. Please provide your ADOBE ID (email id used for subscribing) in a personal message i will check and let you know. Till then you may want to check the instructions given in the following link: Sign in and sign out to activate Creative Cloud apps Creative Cloud applications revert to trial mode after an update to CC 2015 Regards, Bani ... View more

Hi, The download could be corrupted as well please check the file size to confirm ( CS5.5 - 6.1GB , CS5 - 5.6 GB) If that is fine then please follow the below steps and try again : Go to Apple icon > System preferences > security and privacy > General > Allow apps downloaded from should be on ANYWHERE Go to Apple icon > System preferences > security and privacy > Firewall > TURN OFF ( To make these changes please click on the padlock in the left bottom corner and enter your computer password) Regards, Bani ... View more

Thank you. Adobe had not tested Adobe Photoshop elements 3.0 on WIN 8.1 hence it may or may not work see, System requirements | Adobe Photoshop Elements, you can check the community rating by Microsoft here Windows 8.1 compatibility for Adobe Photoshop Elements version 3 When you try to open the download File what happens? Is there any error that shows up? Have you tried extracting the downloaded file. Regards, Bani ... View more

Hi, Please refer to the system requirements for CS6 Master collection ( Minimum O.S required id 10.6.8 ) see, System requirements | Master Collection For CS5.5 Master collection setup, Try restarting the machine and then after that go to the downloads folder of your Mac and try running the .dmg files from there. Regards, Bani ... View more

Hi, Please mention the operating system of your computer. Regards, Bani ... View more

Hi Xavier, Please provide the serial number you are using in a personal message to me i will check the details and accordingly proceed. Regards, Bani ... View more

Hi, If you need assistance in unzipping a zipped file please use to below links to download the WINRAR software and use this to do the same: WINDOWS : For 64 BIT O.S - http://www.rarlab.com/rar/winrar-x64-53b2.exe For 32 BIT O.S - http://www.rarlab.com/rar/wrar53b2.exe MAC : http://www.rarlab.com/rar/rarosx-5.3.b2.tar.gz Let us know if this helps. Regards, Bani ... View more