Hi, Please refer to the instructions in the following links: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5 Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 Error "Exit Code 7" | Install | Premiere Elements 9 Exit code 7 Exit Code: 7 Let us know if this helps. Regards, Bani ... View more

Hi, Please Click on the first icon " Finder " on the dock ( toolbar below ) on your screen, in the left panel you'll see an option " Applications " click on that. Under this you should be able to see Lightroom if it is installed properly. Let us know if this helps. Regards, Bani ... View more

Hi, Please refer to the instructions in the following links, this should help resolve the issue: Install rollback and Shared Technologies | Windows Troubleshoot installation | Adobe Photoshop Elements & Adobe Premiere Elements for Windows Let us know if this helps. Regards, Bani ... View more

Would request you to please provide your Adobe id in a personal message to me i will check and let you know. Till then, Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc ) Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support Disable Firewall of the Internet security program installed on computer. After this Sign out of Creative Cloud app and sign back in to check. Sign in and sign out to activate Creative Cloud apps Regards, Bani ... View more

Hi, Please refer to the instructions in the following the links: Photoshop CC update failed. Download error 49 Error downloading or updating Adobe Creative Cloud apps If you still have the same issue, MAC : Right click on Finder icon and  select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. ) Then navigate to LOGS> Adobe Download > DLM.LOG - open this file and scroll to bottom of the page look for a http;swupdl link in it browse to that link and it should directly download the patch file for you to update. WINDOW : Go to: RUN > type %temp% > Adobe Download > DLM.LOG - open this file and scroll to bottom of the page look for a http;swupdl link in it browse to that link and it should directly download the patch file for you to update. Let us know if this helps. Regards, Bani ... View more

Hi, Adobe Encore CS6 was the last version adobe launched of Encore, it is not available as Creative Cloud version. And, Encore CS6 is included in your subscription. Please follow the instructions on how to download previous version of Premiere Pro CS6, Encore CS6 will be installed along with it: Download and install Adobe Creative Cloud apps You may also want to check :How do I get Encore with Premiere Pro CC? Let us know if this helps. Regards, BANI ... View more

Hi, Please refer to the instructions in the below links: Error: "Failed to install" | Creative Cloud Desktop Error Code: 1 Let us know if this helps. Regards, Bani ... View more

Hi Michelle, Please try using the below links to download: Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools *** Please make sure that you complete the Very Important Instructions section prior to scrolling down the page and clicking on the download links. Let us know if this helps. Regards, Bani ... View more

Hi, You may want to refer to the instructions in the below links: Sign in and sign out to activate Creative Cloud apps Creative Cloud applications revert to trial mode after an update to CC 2015 Activation and deactivation troubleshooting Creative Cloud sign-in errors Let us know if this helps. Regards, Bani ... View more