Hi, Which version of applications you need to install, and what is the Operating system of your back up computer. Regards, Bani ... View more

Thank you. I have sent a personal message to you please check and reply to that. Regards, Bani ... View more

Hi, Please mention the version of Lightroom you are trying to install, and what is the error that comes up when you enter your serial number. Also please mention the operating system of your computer. Regards, Bani ... View more

Hi, Which program you are trying to install, please mention the Operating system of your computer as well. Regards, BANI ... View more

Hi, Please try rebooting the machine and check before uninstalling. In the Task manager window you are looking under details, please select processes and check acrobat.exe might be running there. Regards, Bani ... View more

Hi, Which version of Photoshop are you downloading, and if there is any error message that comes up when you're downloading it. Please mention Regards, BANI ... View more

Hi Xavier, The message indicates you are installing an upgrade version, and is not able to find the older qualifying version that you upgraded from. Please refer to the instructions in the following link : Error: "This serial number is not for a qualifying product" | CS6, CS5.5, CS5 Let us know if this helps. Regards, BANI ... View more

Would request you to attach the screen shot of the error, it would be helpful in resolving the issue. Regards, Bani ... View more

Hi, Please refer to the instructions in the following links: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5 Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 Error: "Failed to install" | Creative Cloud Desktop Let us know if this helps. Regards, BANI ... View more

You're Welcome. Have a nice day, Enjoy your software. Regards, Bani ... View more

Hi, Please try downloading a fresh copy of ACR 9.1.1 from the below link : ( Follow the instructions under 'Note: Very Important Instructions') Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools Let us know if this helps. Regards, Bani ... View more

You're Welcome, Enjoy your software. Regards, Bani ... View more

Hi, Please refer to the below links : System requirements | Design Premium Windows 8.1 compatibility for Adobe Creative Suite CS5 Production Premium version Problem installing CS5 Design Premium on windows 8.1 Problem installing CS5 Design Premium on windows 8.1 Let us know if this helps. Regards, BANI ... View more

Thank you. Please try doing a clean installation of the Creative Cloud app as it seems to be an issue with the app : 1- TURN OFF FIREWALL of your security program 2- Check extensions of your browser if you have any browser protection tool installed disable them ( Ad-block Plus, internet security toolbars etc). 3- After that Sign out of Creative Cloud app > Launch Task Manager and close all adobe processes (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) 4- Uninstall Creative Cloud Desktop Manager  :Creative Cloud Help | Uninstall the Creative Cloud desktop app 5- Delete following folders : C:\Program Files (x86)\Common Files\Adobe\OOBE C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager C:\Program Files (x86)\Adobe\Creative Cloud Folders C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both 6- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe 7- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application. Download Adobe Creative Cloud apps | Free Adobe CC trial Let us know if this helps. Regards, Bani ... View more

Hi, Please mention the operating system of your computer. Regards, Bani ... View more

Please refer to the steps in the following link and check, this should help : Known issues | Acrobat XI, Reader XI Regards, Bani ... View more

So when you try to open the program any specific error that shows up, or the program never launches ? ... View more

Hi, Please provide your Adobe ID in a personal message to me i will check the details of subscription in our tools, and accordingly we will proceed with troubleshooting. Regards, Bani ... View more

Hi, Please refer to the following forum threads as similar issue has been addressed there, this should help : "The Installation Failed" Acrobat Pro on Mac Cannot install Adobe Acrobat XI Pro on OS X 10.8.2 "The Installation Failed." I'm running Mac OS 10.10.3 and am having this error message pop up when I try installing the… Let us know if this helps. Regards, Bani ... View more