Re: The new version 19.2.22 doesn't open

italosan · ‎Jun 13, 2019

Try to follow this guide and keep us informed if the problem has been solved. Adobe XD shows white screen after launch and crashes on Windows

italosan · ‎Jun 11, 2019

Hi, we are sorry that you have encountered this problem with Adobe Illustrator. However, have you tried doing a reset of Adobe Illustrator preferences? To do this, press and hold Alt + Control + Shift (Windows) or Option + Command + Shift (macOS) while starting Illustrator. You will be asked if you want to delete the current settings. New preferences files will be created the next time Illustrator is started.

italosan · ‎Jun 11, 2019

Make sure GPU acceleration is active. To wound him, go to Edit -> Preferences -> Performance -> nd make sure GPU Performance is activated. However, I leave you with an old discussion similar to your problem. Keep us updated if the problem has been solved

italosan · ‎Jun 11, 2019

Try to follow this guide and keep us informed if the problem has been solved. Adobe XD shows white screen after launch and crashes on Windows

italosan · ‎Jun 09, 2019

Hi, could you provide the technical specifications for your Surface?

italosan · ‎Jun 09, 2019

Hi, they are both very valid graphics cards. All the way, as you have mentioned before, the Quadro P2000 is already a bit old compared to the Geforce RTX 2070. If you want to be on the safe side, and have a new graphics card that has recently come on the market, I think the Geforce RTX 2070 is the perfect one best.

italosan · ‎Jun 09, 2019

Hi, from what I see in the second screnshot, the level concerned is selected. Anyway, have you tried to see where it is located?

italosan · ‎Jun 09, 2019

Hi, I'm sorry but this feature is not present at the moment.

italosan · ‎Jun 09, 2019

Hi, most likely it will be a problem of incompatibility between the new OS and Adobe XD. After all, the Mac OS Catalina is still in beta. In this case, I suggest you go back to the previous version of your OS, so that you can work better

italosan · ‎Jun 09, 2019

Hi, could you provide more information about your computer's specifications and the Adobe XD version?

italosan · ‎Jun 08, 2019

Hi, in this case I suggest you uninstall the Wacom drivers and install them again. That way you shouldn't have any more problems. Let us know if it works

italosan · ‎Jun 08, 2019

Hi, by chance does this problem only occur with this project or even with others?

italosan · ‎Jun 07, 2019

Hi, to change the size of your artboard, all you have to do is click on window> artboards. Then in that window click on the symbol to the right your artboard. This will bring up Artboard Options. There you can modify the width or height.

italosan · ‎Jun 07, 2019

Did you also try to uninstall and install Adobe XD again? You could use the Creative Cloud CleanerTtool.

italosan · ‎Jun 07, 2019

Hi, you could try following these small steps: Crop your image as desired. Make a selection on the same layer as your image of the areas you need to fill (using the any of the available selection tools; Magic Wand Tool, Rectangular Selection Tool, etc.) Edit → Fill... and select "Content-Aware" from the dropdown. Moreover, I leave you with a short video, so that everything is even clearer and simpler. Video Tutorial

italosan · ‎Jun 07, 2019

Hi, does this problem only occur with Adobe XD or other Adobe suite software?

italosan · ‎Jun 07, 2019

Hi, of course you could use Adobe XD but, as they already told you, most likely your elements are made on Photoshop and consequently I don't think it's worthwhile. Of course, maybe to create a new layout you could use Adobe XD.

italosan · ‎Jun 06, 2019

Hi, have you also tried to reset the Adobe Photoshop preferences? Hold down Alt + Ctrl + Shift (Windows) or Option + Command + Shift (Mac OS) while starting Photoshop. You will be asked if you want to delete the current settings. New preferences files will be created the next time you start Photoshop.

italosan · ‎Jun 06, 2019

Hi, we are sorry that you received a problem with Adobe XD. Have you checked if Adobe Creative Cloud is up to date?

italosan · ‎Jun 06, 2019

Hi, first you need to make sure that Android USB setting is set to : MTP (media transfer protocol). Next is the compatibility of USB cable plays major role here. You may choose to check out few more USB cables in order to match the compatibility. Keep us updated if the problem persists or has been resolved

italosan · ‎Jun 06, 2019

Hi, so do you confirm that your problem has been solved?

italosan · ‎Jun 04, 2019

Hi, by chance does this problem only occur on Adobe XD or even on other Adobe suite software?

italosan · ‎Jun 04, 2019

Hi, could you provide more information about the font and on which operating system are you running Adobe XD?

italosan · ‎Jun 04, 2019

Hi, try to reset the Adobe Photoshop preferences. To do this, press the keys Option + Command + Shift during Photoshop startup. You will be asked if you want to delete the current settings.

italosan · ‎Jun 04, 2019

Hi, by chance did you run a clean installation of the operating system or did you upgrade directly?

italosan · ‎Jun 04, 2019

Hi, by chance try to change the name of the file and see if the operation is successful

italosan · ‎Jun 01, 2019

Hi, by chance the problem persists even with other files?

italosan · ‎Jun 01, 2019

Hi, have you already tried to reset the Adobe Photoshop preferences?

italosan · ‎May 30, 2019

Hi, did you try to reset the Adobe Photoshop preferences?

italosan · ‎May 30, 2019

Hi, by chance did you try to uninstall and install Adobe Illustrator again? If it's useful, I suggest you use Creative Cloud Cleaner Tool

italosan

italosan

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