lll0228
Explorer
lll0228
Explorer
Activity
‎Oct 29, 2024
07:34 PM
Adobe Support rolled me back to version 13 and told me not to update to version 14 until I get a more powerful GPU. I lost a little work because LR 14 also "upgraded" the catalog file and version 13 wouldn't read it. I had to use an older version of the catalog to reopen my files.
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‎Oct 27, 2024
03:07 PM
I had the same problem with 14.0.1. Quit and then it wouldn't restart. It would be "stuck" with multiple instances in the Background Processes and the "files looping" like you mentioned. Adobe said that it's my GPU being under-powered/incompatible and reverted me back to 13.0. Everything is working at 13.5.1 as well.
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‎Oct 27, 2024
09:26 AM
My import did not include video files at all, just photos.
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‎Oct 26, 2024
05:05 PM
Agreed. I wasn't running any AI presets, just purely import. But that's what Adobe told me. It makes no sense.
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‎Oct 26, 2024
04:24 PM
1 Upvote
I agree. I can't understand how an under-powered GPU would cause Lightroom not to copy files and import into the catalog. I don't mind slow rendering, I do mind being stuck.
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‎Oct 26, 2024
01:36 PM
1 Upvote
Just spent 2 hours with Adobe. They blamed my GPU for not being powerful enough/compatible with version 14. They reinstalled version 13 so I have something that can work for now. They recommended me to get ​RTX 2040 RTX 3060 RTX 4060, before reinstalling version 14.
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‎Oct 26, 2024
01:36 PM
1 Upvote
Just spent 2 hours with Adobe Support. They tried everything I did. They blamed my GPU for not being powerful enough/compatible with version 14. They reinstalled version 13 so I have something that can work for now. They recommended me to get ​RTX 2040 RTX 3060 RTX 4060, before reinstalling version 14.
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‎Oct 26, 2024
01:35 PM
1 Upvote
Just spent 2 hours with Adobe. Not the video files. They blamed my GPU for not being powerful enough/compatible with version 14. They reinstalled version 13 so I have something that can work for now. They recommended me to get ​RTX 2040 RTX 3060 RTX 4060, before reinstalling version 14.
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‎Oct 26, 2024
12:01 PM
1 Upvote
I doubt it. Every other piece of software is working just fine. It is a Lightroom Classic problem.
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‎Oct 26, 2024
11:29 AM
Yes, folder selected. And clicked Import, yes. I have used Lightroom since version 1.0. This is routine for me. I have tried to copy the files directly from the card to the drive and tried to import from the folder and that failed, too. The USB port works just fine. Lightroom Classic just would not import regardless of location of the files.
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‎Oct 26, 2024
11:27 AM
1 Upvote
On top of that, upon Quiting Lightroom Classic, I cannot restart it. It shows up as a background process in Task Manager and it's stuck there and would not reopen. If I tried to start Lightroom Classic again, it would just start another background processes.
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‎Oct 26, 2024
11:20 AM
Thank you. I have tried that it resulted in an Import screen without thumbnails previews. System info below. Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ] License: Creative Cloud Language setting: en Operating system: Windows 10 - Business Edition Version: 10.0.19045 Application architecture: x64 System architecture: x64 Logical processor count: 8 Processor speed: 3.1GHz SqLite Version: 3.36.0 CPU Utilisation: 15.0% Power Source: Plugged In Built-in memory: 32743.6 MB Dedicated GPU memory used by Lightroom: 35.4MB / 1991.8MB (1%) Real memory available to Lightroom: 32743.6 MB Real memory used by Lightroom: 1235.7 MB (3.7%) Virtual memory used by Lightroom: 1418.1 MB GDI objects count: 759 USER objects count: 2189 Process handles count: 2832 Memory cache size: 481.7MB Internal Camera Raw version: 17.0 [ 2043 ] Maximum thread count used by Camera Raw: 5 Camera Raw SIMD optimization: SSE2,AVX Camera Raw virtual memory: 89MB / 16371MB (0%) Camera Raw real memory: 91MB / 32743MB (0%) Cache1: NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB Cache2: m:481.7MB, n:0.0MB U-main: 127.0MB System DPI setting: 96 DPI Desktop composition enabled: Yes Standard Preview Size: 1920 pixels Displays: 1) 1920x1200, 2) 1920x1200 Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No Graphics Processor Info: DirectX: Radeon (TM) RX 460 (30.0.15020.1001) Init State: GPU for Display supported by default with image processing and export supported in the custom mode User Preference: Auto Enable HDR in Library: OFF Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic Library Path: D:\Lightroom\LightroomCC-20241024\2024\2024.lrcat Settings Folder: C:\Users\nobod\AppData\Roaming\Adobe\Lightroom Installed Plugins: 1) AdobeStock 2) Flickr Config.lua flags: Audio and Video info: Loading
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‎Oct 26, 2024
11:07 AM
Here you go. I showed the screen it was "stuck" on. The Import screen had nothing unusual. Same screen I have seen millions of times.
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‎Oct 25, 2024
09:11 PM
3 Upvotes
Long time Lightroom user since version 1.0. Since Lightroom updated to 14.0.1 (Windows) I have been having trouble Importing photos from my memory card to the (internal) hard drive on my workstation. The process would be stuck at "Copy and Import Photos" and nothing happens. It would not copy the files, let alone renaming and cataloging them. When I cancel the import, Lightroom Classic would say "No photos or videos were found to import" and eject the card. This is the stuck screen. I have tried to: 1) Start a new catalog. Same result. 2) Uninstall, restart, reinstall Lightroom Classic. Same result. Lightroom has basically become useless. Is anyone else encountering this issue?
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‎Sep 12, 2020
12:23 PM
I have already done all the steps there. All services are running correctly. I have also uninstalled and re-installed the Creative Cloud Desktop (using the Clean Uninstaller Tool). Firewall on/off makes no difference. It continues to say that it's "Unable to reach Adobe servers". No other software on the computer has any issue with connections.
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‎Sep 09, 2020
10:58 PM
Long-time user here. This has been happening continuously with the latest update via Creative Cloud Desktop (Windows 10, fully updated). Every time I open one of the software, the program would open for a few seconds, then a blank white window would show up. It would then error out, and the software quits. And now Creative Cloud Desktop would get into a loop of asking me to log in, verify via my phone, then lose connection to the Adobe servers, and crash out. I have already attempted to fully uninstall (with the Clean Uninstaller tool) and re-install everything with all the OOBE folders and Preferences wiped. Same behavior. This is pretty much making CC completely unusable. What suggestions do you have? Thanks. Here are some screen captures: This window pops up after I attempted to open Bridge or Photoshop, after waiting for the blank white window to show anything. This is the "loop" Creative Cloud Desktop stuck in. I have made sure that there is no issue with the firewall, even turned it off to test.
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