PHGov
Explorer
PHGov
Explorer
Activity
‎May 31, 2024
09:11 AM
Thank you for adding this feature! Maximum file size is exactly what I need.
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‎Feb 22, 2024
08:08 AM
Could you please provide me with information on how to access support, thanks.
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‎Feb 22, 2024
08:07 AM
I have now. I've repeatedly provided my country information via the app, the website, my IP address, my account payment, etc. Maybe entering it on this other, unrelated website that's not linked from any of the other ones will work. If so, that's still a huge problem.
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‎Feb 21, 2024
09:23 AM
To be clear: there is no admin listed under Adobe for Enterprise and my organization. There is no content there are all, it's just a blank white box.
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‎Feb 21, 2024
09:22 AM
Thanks, I appreciate the response. Unfortunately, your information is incorrect. Under Plans and Payment - Plans (different language than what's listed on the website you linked), it says I have no active plan. I have to access My Account from the Creative Cloud desktop app, which then properly shows my Adobe for Enterprise account. No admin is set up.
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‎Feb 21, 2024
09:18 AM
I did. I can repeat the information. The country associated with my ID is Canada. I am visiting Adobe.com, which defaults me to US. The website presents me the regional popup.
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‎Feb 21, 2024
08:55 AM
I am in Canada. The website I am visiting is Adobe.com, which is American. All of the information outside of pricing is identical. I get the regional popup overlaying all the content and it happens every single time.
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‎Feb 21, 2024
08:23 AM
Thanks. I'm not sure if this information is relevant to my question.
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‎Feb 21, 2024
08:13 AM
To be clear: I'm not an administrator. I don't want to be. Adobe Acrobat isn't giving me the opportunity to print or share or do anything with an Agreement and your support articles online don't address the issue at all. So I'm just trying to get the first level of support and I can't make it past the useless chatbot because it says I don't have an account except I do. I can't even get to a real person to get support for the product that doesn't work.
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‎Feb 21, 2024
08:08 AM
On further review, the information you provided is incorrect. Pleasee tell me how to get support. As the link you offered says:
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‎Feb 21, 2024
08:06 AM
7 Upvotes
Every single new page I visit on Adobe.com from elsewhere (i.e. Google) gives me a huge grey pop-up over the actual content I want that says "HEY WE KNOW YOU WANT TO READ THIS BUT THE INFORMATION MIGHT BE DIFFERENT IN YOUR REGION" even though I live in Canada and basically everything applies equally in Canada and the U.S. except pricing. I am signed in. Adobe knows where I live, what currency I buy in, and what my IP address geolocation is. Why does the website not, I don't know, auto-detect this very obvious information I've already shared and act accordingly? Why doesn't my preference save? Who thought "giant grey pop-up over top of the content you want to see" was the right way to prompt the user? This happens all the time on browsers across multiple devices, it's not that I don't have cookies enabled or something. It's an Adobe problem.
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‎Feb 21, 2024
07:35 AM
The Adobe website seems to be designed to be intentionally hard to navigate. Every new page I open tells me to go to the regional site for my country, because the information may be different. Between Canada and the United States, really? And it has to ask me every time on every new page? It can't just autodetect from my IP location?
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‎Feb 21, 2024
07:34 AM
Thank you for this prompt response. Do you think the Adobe Support agent should be aware of my account status and able to provide the same information?
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‎Feb 21, 2024
07:28 AM
I have an Adobe for Enterprise account. I can't get through the online chat to a person because it requires a subscription. But it tells me I don't have a subscription even though I do. Great stuff
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