EdgarFalcao
Community Beginner
EdgarFalcao
Community Beginner
Activity
‎Jul 10, 2023
07:15 AM
I reinstalled Creative Cloud and started using AfterCodecs to render instead of Media Encoder. Unfortunately, the software is $89, but at least it solved my problem.
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‎Jul 07, 2023
09:21 AM
So far, yes!
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‎Nov 14, 2022
09:32 AM
Hey Mylenium, Thanks for answering here! I tried booting into safe mode to remove the fonts, but I couldn't find them... how can I disable these fonts or remove them from the backups?
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‎Nov 04, 2022
04:44 PM
Currently, I'm facing more problems with Adobe Software. Video-based Adobe applications such as After Effects and Premiere Pro are currently not working properly for me. Photoshop and Illustrator are not suffering from this problem. Any time I try to change fonts in a project, the list closes, and I'm shown this message: - Ae 2022: - Ae 2023: - Pr 2022: - Pr 2023: I tried to contact an Adobe technician: We spent three hours in a remote session and tried uninstalling all software, including Creative Cloud. We tried emptying caches in all software and uninstalling Adobe fonts. Then he disconnected, and I went back to the waiting line. After another hour, I gave up. After some tests, I concluded that the problematic font is one called Arca Majora. Unfortunately, that font was not in the Control Panel fonts list. I, then, followed this tutorial to uninstall fonts not shown in the Control Panel. I believe that removing that font might solve the problem, but I could be wrong. Not only that, but I used this font in multiple projects without problems before. Unfortunately, Arca Majora is not on Control Panel, but is present in 'C:\Users\USERNAME\AppData\Local\Microsoft\Windows\Fonts', even after I "uninstalled" it. My next step would be to try using an external font manager such as FontBase; copying the name of the font and pasting it to the font list search bar before Ae tries to load other fonts. My System Info, in case it's useful: OS: Windows 10 22H2 GPU: Nvidia RTX 2060 CPU: Intel Core i7 RAM: 32Gb
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‎May 26, 2022
11:23 AM
Well, that wasn't the final update. The problem came back just as bad as before.
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‎May 24, 2022
07:13 AM
​FINAL UPDATE: I had to open a support ticket that went over two days (and a lot of ping-pong between attendants and technicians) before someone sent me over to a technician called Mohammad, that solved all of my problems in a pinch. Basically, he reinstalled a lot of C++ libraries and ran an 'AdobeCreativeCloudCleanerTool' and software from Guru3D.com. It took a while and a couple of restarts, but eventually, the problem was solved. He also ran a couple of command lines that I definitely didn't understand, but if my render is going fine, I'm more than happy. I know it's not much, but I hope this helps someone else with the same problem. Thank you for your time, Mylenium, and also thanks Mohammad for helping me!
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‎May 23, 2022
05:37 AM
UPDATE: I just realized that even after closing Ae and Me, they go on consuming at least 40% RAM indefinitely.
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‎May 23, 2022
05:32 AM
I tried reinstalling my GPU driver and restoring default settings, but that also didn't work. 😞 Can the graphics interfere with RAM consumption in Ae? Adobe products rarely go beyond 20% GPU, even when I use Element 3D.
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‎May 22, 2022
05:27 PM
Hey Mylenium, Sorry for not providing the necessary information.   I was tracking RAM consumption during render. From that screen was where I found 'aerendercore' consuming way more RAM than allowed. After the elapsed time froze for some time, I opened Ae's window again and met those messages:   From where I could find, those problems have been solved before. - Error 23 :: 40 - Error 0 :: 9997 Right after that, Me's render crashed and showed me this: Today I've tried duplicating some projects and rescuing old projects from my backup, all of them went through the same cycle.
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‎May 21, 2022
04:56 PM
I have already cleared caches, tried duplicating projects, starting new projects, rescuing old ones to compare, and using older drivers for my GTX 2060 and Intel i7. My disk space hasn't changed.
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‎May 21, 2022
04:50 PM
This problem randomly started happening at the beginning of the week and is happening across multiple versions of After Effects and projects that were rendered normally before. I currently have 32Gb RAM from which 16Gb is allocated for Adobe software. After experiencing the infamous error -1609629695 (that still wasn't solved for me), I started investigating other possible reason for my constant error messages. This got me to discover Adobe Products consuming 89% of my RAM. Sometimes my projects render normally, as it was before, but more often than not, error messages are piling up, and everything on my computer crashes at once. After some time, I found this: 'aerendercore' seems to be the culprit. Other software like Blender or Audacity are functioning normally. Is there a certain way for Adobe products to use the RAM I allow it to use?
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