Hello everyone! I opened Premiere Pro from my CC today and got an error as shown from the two screenshots. So, I tried the method of using Adobe's CC Cleaner Tool and followed the instructions by doing log collector tool and then the Adobe CC Cleaner Tool. I also checked the sync status and it was fine. I have the Core Sync files saved on my Document page in my File Explorer too. So when I did the Adobe CC Cleaner Tool, I thought it'll work again after restarting my PC and reinstalling Premiere pro from Creative Cloud instead of installing them altogether. But somehow that didn't work so now I need a solution to the problem!   I'm stressed and tired of this error constantly interfering with my editing. I really want to continue editing because it's fun for me and I get to share my creative ideas! But with this error, I can't do anything about it and it's really annoying me.   So, if anyone has a solution please suggest them to me! I'd really appreciate it, thank you! ... View more

Hey! I'm trying to download Premiere Pro and CC on my computer but every time my CC finishes downloading my premiere pro it always crashes and gives me an error message. So I send report and it tells me that my Premiere Pro isn't updated despite it being Up To Date. So I decided to use the Creative Cloud Cleaner Tool. I made sure to back up some files and log it before completely cleaning it entirely. Unfortunately, this solution has failed me many times since I kept trying to use the CC Cleaner tool and the error still pops up. So I'm trying to figure out what the issue here is. ... View more