Todd_Reeder
Adobe Employee
Todd_Reeder
Adobe Employee
Activity
Aug 22, 2024
03:32 PM
@a_leven That was what I was thinking about...if you have already done that, and verified that the production settings are still poinging to a hard path and not same as project, then no need to reset. The key is making sure your location has not changed
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Aug 22, 2024
02:14 PM
Hmmmm....thats interesting. If you go to File menu/ production settings/scratch disks is Video Previews set to Same as Project, or does it have an actual path that you set? If it is set to same as project, can you please try hitting browse and manually selecting where you want it to be and see if the issue still occurs?
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Aug 05, 2024
04:14 PM
4 Upvotes
Hi @andyR10 this looks like a known issue. It is happening because the clip is larger than the sequence size. We have a bug report filed on this issue
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Jul 23, 2024
03:04 PM
oops, I think I may have misunderstood the issue before. The feature is designed to always enable when you open a production. Project locking must be on when in a production, it would not work as designed otherwise. You can open a stand alone project when you have a production open, but the rules will still apply to the stand alone.
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Jul 23, 2024
02:35 PM
@tkeller does this happen with any production or just a specific one...if you have not tried yet...can you please make another production and then do your steps again?
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Jul 23, 2024
09:53 AM
Hi @Alutei38618625c4el, so far I am not able to reproduce this. Can you please post the project file so I can take a look at how the multicam is made? I don't need the media, just the .prproj file should be fine for now.
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Jul 09, 2024
01:37 PM
1 Upvote
Hi @Steve Wildside thank you for the information. I can repro and have logged a bug.
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Jul 09, 2024
11:35 AM
@El Rugido 338430147uufk
Thank you for the video, yet I am still not reproducing. I suspect it has something to do with the makeup of your sequences, but I can't confirm until I get an example production. Please send me the production folder. Again, I should not need the media.
Also, if you detach your proxies, does it still happen?
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Jul 09, 2024
10:07 AM
Hi @El Rugido 338430147uufk, I am unable to reproduce this on windows in the latest beta with my own production. Any chance you can provide your production with a step by step account of what you did to encounter this? I don't need the media, just the production folder and instructions of which projects contain the sequences that have these problems.
Thanks!
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Jul 08, 2024
07:54 AM
1 Upvote
Hmm....that should be fixed in 24.6....let me take a look
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Jun 28, 2024
01:10 PM
2 Upvotes
@BrianDavison looks like a bug, nice find. I have logged it.
Thanks!
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Jun 26, 2024
09:04 AM
Hi @mac0275FB7 The default behavior has changed to not treat multicams as nests. If you wish to go back to the old behavior, you just need to open the buger menu in the timeilne and select multi-camera follows nest. This is a sticky preference, so you only need to do it once. Hope that helps
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Jun 21, 2024
11:23 AM
2 Upvotes
Yay! glad it worked out!
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Jun 21, 2024
09:48 AM
@Hung5E08 Can you please trying cleaing the media cache (hold down modifier while launching ppro) and resetting your workspace layout?
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Jun 21, 2024
08:27 AM
@Hung5E08 are you able to disconnect one of your monitors and see what happens when just running two of them? Also, are you using transmit on one of those monitors? or a different external device?
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Jun 20, 2024
01:43 PM
1 Upvote
Hi @arsenaljuice. I am having trouble reproducing this. Can you please provide steps you took to get the crash to happen? What format are the clips you are applying the effect to
Also, what version of PPro 24 are you using?
Thanks
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Jun 20, 2024
01:12 PM
1 Upvote
Thanks @Hung5E08, any chance you have the captions panel open, or is transcription running in the background?
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Jun 20, 2024
11:53 AM
1 Upvote
Hi @Hung5E08,
What OS are you using, what are the sequence settings, does this happen with any sequence, with any project? or is this more specific? What are the media formats you are using?
Thanks!
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Jun 19, 2024
10:25 AM
Hi @Addison2458723922g6 What version did it update from? What OS are you on? Also, if you prefer not to auto update, please be sure to make that adjustment in the creative cloud app under prefernces/apps
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Jun 19, 2024
10:19 AM
1 Upvote
hi @Paul Tt, I am not seeing this, can you please provide more detailed steps? Also what version and build of premiere pro are you running? What OS?
Thanks
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Jun 18, 2024
09:43 AM
2 Upvotes
Hi @Exquisite_build5C92
We have a fix coming soon that should address this. It is currently in our beta builds if you want to have it now. Reminder, beta builds can install alongside your release build.
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Jun 18, 2024
09:34 AM
Hi @SARANJIT26196937h99f ,
Can you please give us the steps you used to create the problem. Here is some helpful guidance on how to do that: How do I write a bug report?
Are you able to import the mp4 back into Premiere Pro? Is it just not able to open in QT player?
Thanks
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Jun 18, 2024
08:35 AM
Hi @a_leven this sounds like the same case found over here: https://community.adobe.com/t5/premiere-pro-bugs/scratch-disk-settings-in-production-set-to-quot-same-as-production-quot-but-not-actually-saving/idc-p/14675760#M28818
The current workaround is to set your Production Scratch Disks to a new custom location. This will re-save them correctly in the .prodset file, and you can return to using the "Same as Production" setting after that
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Jun 11, 2024
08:23 AM
1 Upvote
Hi @grgryw is this all your scratch disks or just one or two, like audio previews or autosaves? Also, what version of Premiere Pro are you using?
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May 29, 2024
08:07 AM
Thank you for the additional information. Could you please try and export the AAF in 16 bit instead of 24? do you get timecode then? Could you also try a different export where you are still in 24 bit, but exporting to AIFF instead of WAV?
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May 10, 2024
03:50 PM
1 Upvote
Hi @Robbie34135385e7mh, So far I am not reproducing. I am wondering if I am missing a step (thank you for including the steps btw!). Are the AE projects stored on a local drive, local shared storage, or in the cloud? did you render the comp in your ppro timeline? Did you save in AE anytime after you added it to your PPro sequence?
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May 01, 2024
09:02 AM
>When the bad machine tries to open a Production, it gives an error that the "folder is not a Production." Once he "converts it to a Production" it shows that all projects are locked.
Normally that would only happen if PPro is not seeing a .prodset file inside the production folder on the desktop. If that happens again, can you manually verify if the computer shows a .prodset file? if not, but the other machines do, for some reason the bad machine is not getting the right data pushed to it.
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Apr 30, 2024
09:03 AM
1 Upvote
Please sync the clocks and let us know if that fixes the issue. Having the clocks that far out of sync have been known to cause all sorts of issues.
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Apr 30, 2024
08:46 AM
1 Upvote
Very interesting, all other machines appear to behave correctly...but the machine in question remains in a bad state even if the lock files are removed from another machine? If another machine opens a project, what state does the bad machine show on that project in the production panel as well which machine is shown to own the lock? If the good machine releases the lock, does the bad machine show there is no lock? If a good machine renames a file, or adds a folder in the production panel, does the bad machine see that in the ppro production panel? does it see it on the desktop?
Are the clocks on the bad machine in sync with the QNAP's clock?
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Apr 10, 2024
01:30 PM
What version of PPro are you using? if you go to about premire pro in the adobe premiere pro menu, what is the whole string starting with "Version"?
Are you running any other applications in the background? what is that window in the lower right of the screen in your video? is that a premiere panel? Just to make sure, no panels in premiere are partially off screen when this happens right?
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