BrightShade
Explorer
BrightShade
Explorer
Activity
Aug 20, 2024
05:54 PM
Instead of of the dubious legality of reverse-engineering, why not just sue Adobe in small-claims court for the breach of the original license agreement? (And add a Better Business Buerau complaintm too.) While I am not a lawyer, if Adobe and other publishers can use the license agreement to prosecute pirates, then law-abiding customers who trusted Adobe can use the agreement, too. It should work both ways! For example, the license.html file on my installation media includes this phrase: "License Term shall be perpetual." (my emphasis added.) I am seriously considering this otion to either recover the cost of my license plus the court costs or for Adobe to truly honor the perpetual nature of the license agreement. For reference, here are example small claims court filing fees: https://ipropertymanagement.com/laws/small-claims-court-cost
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Aug 20, 2024
05:30 PM
Adobe made a business decision that supporting 14 year-old software was too costly. You are not really a customer at this point. Bottom line you pay them or pay someone else. Note that I don't agree with this but it is what it is. By @Lumigraphics This may be an older discussion, but an important point is being overlooked: the license agreement for these older products contained the word "perpetual." For example, the license.html file on my installation media has this phrase, "License Term shall be perpetual" -- meaning Adobe's "business decision" was to violate the terms of the license.
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Aug 17, 2024
06:58 AM
4 Upvotes
My installation is on exactly the same hardware. Moreove, Adobe removed the ability to reset activations, so the outcome is predetermined: the software is designed to connect to activation servers, when the connection fails then the software reverts to trial mode and can be used for a maximum of 30 days. Per the license agreement terms, Adobe had an obligation to maintain the activation capability. …And with all its claims to technological prowess, Adobe lacked the capability to overcome "technical and security limitations"? Sorry, but that's an excuse that's hard to reconcile with every other product still activating with the same approach.
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Aug 16, 2024
05:18 PM
1 Upvote
I searched my install media and found this relevant passage in the license.html file: "2.1.1 License Grant. Subject to Customer’s continuous compliance with this Agreement and payment of the applicable license fees, Adobe grants Customer a non-exclusive and limited license to install and use the Software (a) in the territory or region where Customer obtains the Software from Adobe or Adobe’s authorized reseller or as otherwise stated in the Documentation (“Territory”), (b) during the term of such license (“License Term”), (c) within the scope of the License Type and on the Permitted Number of Customer’s Compatible Computers as specified in the Documentation, and (d) in a manner consistent with the terms of this Agreement and applicable Documentation. Unless otherwise defined in this Agreement, in the applicable Documentation, or at the time of purchase, License Term shall be perpetual. (my ephasis added) Clearly, Adobe has violated the license agreement by retiring the activation servers and forcing the software to stop working.
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Aug 16, 2024
05:14 PM
Adobe violated the terms of their license agreements with customers when the activation servers were retired. A suggestion: search your install media for the "license.html" file. In my original Acrobat XI media, here is the relevant verbiage: "2.1.1 License Grant. Subject to Customer’s continuous compliance with this Agreement and payment of the applicable license fees, Adobe grants Customer a non-exclusive and limited license to install and use the Software (a) in the territory or region where Customer obtains the Software from Adobe or Adobe’s authorized reseller or as otherwise stated in the Documentation (“Territory”), (b) during the term of such license (“License Term”), (c) within the scope of the License Type and on the Permitted Number of Customer’s Compatible Computers as specified in the Documentation, and (d) in a manner consistent with the terms of this Agreement and applicable Documentation. Unless otherwise defined in this Agreement, in the applicable Documentation, or at the time of purchase, License Term shall be perpetual." (my emphasis added) Adobe hides this version of the EULA from customers, it is not found in the license agreements page on adobe.com My suggestions: File a Better Business Bureau complaint against Adobe for their willful violation of the Acrobat license agreement for the "perpetual" license of your version Check with your local courts to see if a small claims lawsuit against Adobe makes sense for an amount equal to your cost ("payment of the applicable license fees") of the software and your filing costs The DOJ lawsuit is ample evidence that Adobe disdains its customers, but maybe we can at least get our money back for software the company deliverately crippled by violating the license agreement.
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Jul 22, 2024
12:16 PM
2 Upvotes
Let's all check the EULA for the software. It should be on the install DVD. I am not a lwayer either, but small-claims court might be the most effective option for recovering the cost of now-useless software. Thankfully, there are now many other alternatives to Acrobat Pro. For example, current versions of Apple operating systems have OCR and PDF editing capabilities built-in. Two other related notes: See https://www.vice.com/en/article/a3xk3p/adobe-tells-users-they-can-get-sued-for-using-old-versions-of-photoshop and https://techcrunch.com/2024/06/17/us-sues-adobe-for-hiding-termination-fees-and-making-it-difficult-to-cancel-subscriptions/ -- why not add our experiences with Adobe to this DOJ lawsuit? There is a contact link here: https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling Complaints to your local Better Business Bureau, state Attorney General, and representatives will create additoonal noise for Adobe. IMHO, ultimately we need our elected representatives to enact legislation to better protect us against these kinds of fraud. So far, I've had success running perpetual versions of Adobe software in a virtual machine (VM) that doesn't have a network connection, so there's no way the software can reach out to Adobe's servers. No idea how long this work-around will last, however.
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Dec 11, 2016
07:48 PM
7 Upvotes
Where can I send Adobe a bill for my time recovering access to my perpetual license for CS6? Whether by incompetence or deliberate sabotage, Adobe breached the perpetual license agreement by preventing use of the perpetual license after ceasing use of a Creative Cloud subscription.
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Dec 02, 2016
09:37 AM
1 Upvote
Yes, the CC subscription has been cancelled -- after spending close to two hours of my time dealing with uninformed chat support that ignored the "annual renewal date" provisions of Adobe's own Terms and Conditions and then waiting on hold for almost 60 minutes to get the issue resolved through phone support. . . .and spending my time this way was a huge gift to Adobe, saving Adobe $20-$100 in chargeback fees, compared to simply treating the issue as a credit card dispute. With the disclaimer that I am not a lawyer, it appears to me that Adobe is violating the California Automatic Renewal Law, otherwise known as California Business and Professions Code §17600, et seq. It's obvious that Adobe senior management is not concerned enough about treating customers with respect.
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Dec 01, 2016
04:21 PM
1 Upvote
It's sad to see how hostile Adobe has become toward its customers. Here's my story: I started my CC subscription with the Photography plan on 12/01/2013 I decided today, 3 years later, that I would take a break I started the cancellation process and saw a warning about a 50% penalty fee -- WTF? I consulted Adobe's Subscription Terms and Conditions where I read under "Creative Cloud for Individuals" -- "Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period." (my emphasis) I contact Adobe Chat support for an explanation The Adobe Customer Service Representative (CSR) claims that my order date is 12/01/2013 -- ignoring that TODAY is the "annual renewal date" and the word "annual" in the Terms and Conditions I then did some Google searches and found I wasn't alone, that Adobe CSRs threatened the 50% penalty regardless of the facts It's really disappointing to see Adobe doing so little to educate their CSRs about the facts of CC Terms and Conditions. I'm used to Adobe's software errors, so not surprised their own order systems ignore the "annual renewal date." At this point, I'm getting ready to contact my credit card provider to dispute the 50% fee and the current month's charge. Perhaps to file a complaint with my state's Attorney General and the Better Business Bureau. It's sad that I have to prepare to do all this . . .
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Dec 22, 2014
10:36 AM
Thanks for the quick response!
More details: the error happened when trying to straighten a scanned image of a form.
More feedback: the error message is stunningly uninformative and provides the user with the barest minimum of detail to figure out the cause or solution.
My solution: I discovered that the image was a Bitmap and the background layer was locked. When I converted it to Grayscale, the image straightened without the error.
Even more feedback: Since all the Photoshop versions mentioned won't do much with a locked Bitmap image, why not provide your customers with more informative error messages, even "Hey, dummy, Photoshop can't straighten a bitmap image." All jesting aside, offering to convert the image before straightening would be a more user-friendly approach.
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Dec 22, 2014
09:23 AM
Also happening here; occurs with Photoshop CC 2014, Photoshop CC, and Photoshop CS6
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