Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


A Death of the Family

Explorer ,
Nov 06, 2009 Nov 06, 2009

Copy link to clipboard

Copied

Once upon a Time the Adobe Photoshop Forum was a community.  A lot like a family.  There were members who participated daily for a decade or more. Friends. Friends who are now gone, thanks to Jive ware.

A great many of us met one another face-to-face.  Even more have talked on the phone.  We celebrated births of children, new houses, new jobs.  We commiserated over lost jobs, broken marriages, deaths.  We kept up with one another's birthdays.  We had a round robin Christmas card exchange.  Our community, though online, was a real community with daily exchanges, dear friends, like family.  Now gone.  Like a death of the family.

We shared vibrant, energized discussions of how to improve one’s skills using Photoshop.  What one person does not know, another does.  Or did.  The knowledge shared on the Photoshop forum of this day is dismal in comparison.

I personally have owned Dreamweaver about as long as I have owned Photoshop, 11 years or so.  In the beginning I tried visiting the Dreamweaver (Macromedia) forums.  They were cold, devoid of friendship, and uninviting.  No reason to go back there.  I'm not surprised a spirit of community never developed there.  I learned how to use Dreamweaver via the Adobe Photoshop forum.

Now, we old-timers, faithful Adobe customers, are being told that we should put on a happy face and learn to love Jive ware.  We are being told our discontent is the only problem. That this is the only forum that HAS a problem. This forum,  Forum Comments,  where complaints / suggestions on how to improve things  are supposed to be lodged.

We know better.  Jive ware sucks.  It has killed our community and we are supposed to learn to love it.

Also, we are being told there were numerous complaints voiced about recently banned members.

Funny thing about that.  Where are all those numerous complaints?  Perhaps that means there is another forum where these complaints were lodged?  One we, Adobe's customers are not allowed access to?  Or perhaps these complainers managed to e-mail Adobe employees?  Those same employees whose e-mail addresses are not available?

Somehow that does not have a ring of truth.

Or perhaps all these numerous complaints were lodged by one moderator?  That might make sense, if any of this makes sense.

We are told we should ask members why they were banned.  Of course since they are banned, that won't be easy will it?  That is, of course, assuming they have been told.

I must admit that while I am sorely disappointed, I am not surprised with the way Adobe has in the past and now continues to handle one member's complaints about another.

The Adobe way is to take one for a member's complaint about another and ban the accused, without so much as making the effort to contact the accused to find out their side of things.  No matter how serious the charges or how serious the repercussions to the person who has been banned.  No matter if there is not a single word of truth in the accusations.

That sucks even more than Jive ware.

Clearly our former community is of no importance to Adobe. Sorry, I cannot put on a Happy Face.

Paz

Views

12.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 109 Replies 109
Advocate ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

I knew from the day I saw the abuse button on the forums, That would be an easy way to be abused by Forum host, Moderators or users.

Is easily spotted when people try to do so. But so far we have only had

this problem twice. The first time when Ozzwoman9 and Kath-H tried to

organize something like that in mid-August (messages 2182835 and 2183903

for who keeps records). The second time when Ann Shelbourne started

reporting every message from somebody else last month. But it really is

very obvious from the abuse queue if something like that happens.

1) I'm sorry, but I would like to see these posts that you are talking about. I have never hit this "report abuse" button on something unless it was considered offensive...so bring it on! Let's see it.

2) I don't appreciate being singled out. When someone does hit the "report abuse" button it is supposed to remain anonymous, but now since you insist on being a twat I want to see the posts that you claim I reported abusive that were not.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guru ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

Safe to say that the trust, of the anonymous part of the abuse button, has now been tossed out the window. People will think twice now (or they should) before hitting the abuse button.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

I don't use it period. I saw how it could easily be used to carry aout a vandetta or grudge against a particular person from another user, or a Moderator. And as Robo said as a person with moderator powers  is able to delete a post on a whim if he/she feel like it, as they have a deleet button they could push.

I have on ocassion post about spam but always use the thread about spam rather than abuse button

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

I use that thread too, but if there is something that needs to be removed right away the "report abuse" button seems to grab a mods attention quicker.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Nov 12, 2009 Nov 12, 2009

Copy link to clipboard

Copied

Well I just received an abuse report made against me. And I know whom was responsible. I answered a question with an email address about not getting a Serial number problem.  and Our infamous person that can't be got rid of. I made the mistake of referencing him in a line tagged on about as the same quote from "the Wizzard of OZ goes: Don't mid the fellow behind the current. The post  was boviously under the guideline of tOS and such. In Fact the comment was more insulting than anything that I said.

Two can play his game.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Nov 12, 2009 Nov 12, 2009

Copy link to clipboard

Copied

I need to correct some spelling with my post:

Well I just received an abuse report made against me. And I know whom was responsible. I answered a question with an email address about not getting a Serial number problem.  and Our infamous person that can't be got rid of had responded. I made the mistake of referencing him in a line tagged on about as the quote from "the Wizzard of OZ that goes: Don't mind the fellow behind the cutain. The post  was boviously under the guideline of tOS and such. In Fact the comment was more insulting than anything that I said.

Two can play his game.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Nov 12, 2009 Nov 12, 2009

Copy link to clipboard

Copied

No assuming to it. Nothing in the post was out of line. In fact I've posted the same basic information before several times.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

All incidents I reported occured on public forums where an expectation of anonimity does not apply. The discussion between Kath-H and Ozzwoman9 happened on the Photoshop Lounge, which is a public forum (and not a very smart place to discuss how to game the abuse system). Ann Shelbourne publicly disclosed her actions here on the Forum comments forum, which is a public forum.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 11, 2009 Nov 11, 2009

Copy link to clipboard

Copied

Marko! Marko!

Message was edited by Jochem van Dieten to make hidden content visible

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 12, 2009 Nov 12, 2009

Copy link to clipboard

Copied

How about instead of removing my content, you show me the post that I have been wanting to see...then I will leave you alone.

You want to point fingers at someone, then you need to provide the evidence to back up your claim.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 12, 2009 Nov 12, 2009

Copy link to clipboard

Copied

How about instead of removing my content, you show me the post that I have been wanting to see...then I will leave you alone.

Hi there,

I remember the thread that Mr. Van Dieten is referring to; it was called "All together now", or something like that. While Mr. Van Dieten, puzzlingly, seems to see this as an attempt to 'game the system', it was perfectly clear to me, at the time, that what was being attempted was to hide or remove some abusive posts by reporting a post for abuse four times - which seemed to result in the post being automatically hidden. There was no particular attempt on your (or Kath's) part to hide the post, as you were not attempting to 'game the system', but, rather, to remove abusive posts.

In any case, this thread - along with many, many others - vanished when whomever decided to delete any threads in the Lounge that were more than 30 days old, I believe, and this is why, perhaps, you have not been shown the thread.

HTH.

Signing out now.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 12, 2009 Nov 12, 2009

Copy link to clipboard

Copied

That was what Kath said elsewhere too. I do not recall that thread at all (which is why I was wanting to see it). I don't even remember such a thing ever being said about 4 reports, etc. Maybe if actual abusive stuff was removed as quickly as innocent posts are being removed it wouldn't have been an issue.

And PJ, my post that was removed was a taunt to JVD...if he can abuse the rules and callout someone, then why can't I call him out on something?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

Still waiting...

You can PM the examples to me.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

Message ID 2183903 is the one from you. And I did not write that you reported abuse, I wrote you tried to organize that.

Then what you wrote that I copied in my post before makes no sense and implies that I did abuse the "report abuse" button.

Also, I have looked for that message you keep stating above and it comes back with a board message that the topic doesn't exist. So if you are going to reference something with my name you need to post a link that I can view.

And if it was simply a discussion as you just stated, then it had nothing to do with the report abuse button, probably our disliking of your moderating skills, am I correct

As for topics being posted in the lounge. I do not know which one you are referring to exactly. But when a topic is posted here and you locked it or delete posts it then gets posted in the lounge, which makes sense because the "forum comments" area is a place to only discuss the forum functionality.

But there is no need to worry about this kind of stuff anymore since most of us have moved onto bigger and better things then the Adobe Forums now. Just wait, pretty soon no users will be left to help with the new posters and you and Adobe employees will be here all alone trying to keep up

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

Ozzwoman9 wrote :

But there is no need to worry about this kind of stuff anymore since most of us have moved onto bigger and better things then the Adobe Forums now.

I am glad we came to the same conclusion, albeit for different reason. You think there is no need to worry because people have moved on. I think people have nothing to worry about because people have tried to game the abuse system before and have failed.

See Philip, Ozzwoman9 and I agree there is nothing to worry about. Now it must be true.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

Say what you want, still waiting to see this post that you claim Kath and I teamed up on.

And don't go crying to mommy when you are here all alone

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Nov 09, 2009 Nov 09, 2009

Copy link to clipboard

Copied

jochemd wrote:

See Philip, Ozzwoman9 and I agree there is nothing to worry about. Now it must be true.

Just because you say it so, doesn't mean its isn't so. There is everything to worry about. Using the abuse system. I wouldn't touch it with a 50 foot pole.

Even your line I quoted is a taunt.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 12, 2009 Nov 12, 2009

Copy link to clipboard

Copied

LATEST

It's been what, 3 days since you posted here. I know you've been on other forums, I have seen you.

All I wanted was for you to answer one question...you win, I'm done. Hope you have enjoyed running everyone off. If anyone wants to contact me you know where to find me

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 08, 2009 Nov 08, 2009

Copy link to clipboard

Copied

Hi Hopper

For what it's worth, even though I'm a moderator for two of Adobe's hundreds of forums, I've been reported for abuse with some of my posts. In each case, I don't recall seeing any E-Mail message that advised me I had been reported. I've only ever seen the "Approval" messages when the questionable posts were removed from the queue and returned to general circulation.

For anyone curious as to why my posts were reported, it was because of a link that was possible spam to pornography. I used a domain for a number of years that later underwent a name change. Because the original links were not updated, instead of seeing the content I linked to (tutorials on how to perform different actions with Adobe products) a "Link Farm" page was returned as a result. Some of the keywords in the link (A folder named Mary) and a file name DaisyChain.htm I believe triggered the links to porn sites. (As I've encountered each link, I've repaired things so it correctly works)

The bottom line here is that nobody is immune from someone clicking the Report Abuse link. Either intentionally or unintentionally. And when you are reported, it would appear (at least to me) that you aren't alerted. I wasn't alerted until another moderator gave me a shout.

Cheers... Rick

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Nov 08, 2009 Nov 08, 2009

Copy link to clipboard

Copied

Rick,

I understand one is not alerted when a post is reported and that's my gripe:  you should be notified! That's where I feel the software falls flat, the user *should* be alerted.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Nov 08, 2009 Nov 08, 2009

Copy link to clipboard

Copied

greenjumpyone wrote:

Ok, so, I still believe emails should be sent out when 1) a message is reported for abuse 2) when said message is either considered abuse or not considered abuse.

I think the users should be informed when they are reported and then the decisions about that reporting.  I also think that it would be a good thing for the users to know who is reporting them ... is it other users (if so who) or is it mods (if so who).

I agree with all but the portion about telling whom the User is, except in the case where its obvious when its done for spite.

I think the part about the moderator should be named. So that the people above the moderator could see whether that moderator is being heavy-handed and abusing his/her powers. If a moderator is taking on the job of Moderator. He/she should be willing to take their lumps as wel as accolades. Moderator should have the hide of Crocodile or alligator or Shark. He/she should take the Criticism, and should take them to heart. Heshe should moderate according to TOS and Policies set forth ans should not inject their feeling , dislike, and Personal vandettas out againt the forum they moderate.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 08, 2009 Nov 08, 2009

Copy link to clipboard

Copied

jochemd wrote:

You don't get a message when it is reported. You get a message when a moderator approves or rejects the message. Rejection means that it will immediately become invisible to users, though not to moderators.

This is not what the email I received says. And I don't think any moderator can give a violation of any of these forum's rules as an excuse for deleting my message, but it was deleted -or made invisible, if you prefer- anyway.


My experiment, suggested by you, was an attempt for us users to try to understand how the deletion of abusive posts work. I am sorry to say that I am as much in the dark as before the experiment.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 08, 2009 Nov 08, 2009

Copy link to clipboard

Copied

Claudio González wrote on 11/8/2009 7:48 PM:

And I don't think any moderator can give a violation of any of these forum's rules as an excuse for deleting my message, but it was deleted -or made invisible, if you prefer- anyway.

Of course it was, that was the experiment.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Nov 08, 2009 Nov 08, 2009

Copy link to clipboard

Copied

That was only part of the test.  One of the questions, which we now know the answer to is that when a post is reported for abuse, an email is NOT sent to the user.

An email does appear to be sent when the decision is made as to whether or not the post was considered abusive or not abusive.

What I feel is wrong with the process is, there is no indication to the user that the message was reported for abuse until AFTER the decision was made.  The user is not aware of who reported the abuse.  AND, how long the process should take for the decision.

It's just another in many disappointments of the new forum software.  Fluff was added, but the repercussions of the fluff was not considered.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 08, 2009 Nov 08, 2009

Copy link to clipboard

Copied

jochemd wrote:

Claudio González wrote on 11/8/2009 7:48 PM:

And I don't think any moderator can give a violation of any of these forum's rules as an excuse for deleting my message, but it was deleted -or made invisible, if you prefer- anyway.

Of course it was, that was the experiment.


And which of the rules does such an experiment violate? And, if my message was considered abusive by one moderator or more, why wasn't I told that my message had been considered to be abusive by "Adobe" (whatever that means in this context)? It was obviously not a personal, specially written, email, but an automated one; if in doubt, please read this opening sentence: "This is an automatic, system-generated message.".

The experiment was to try to find out how the whole process works. Based on the evidence I have received, I would have to conclude that messages that are reported as abusive are deleted by moderators. Period. Unless written by a moderator?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines