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GlamourShots
Participant
March 5, 2013
Question

ACTIVATION problem solved--'used different browser!

  • March 5, 2013
  • 1 reply
  • 1204 views

I've recently been through 6 techs regarding not being able to activate my CS6 purchased program. Long story short, no one could help me, I had tried all of the various methods. An error window kept coming up saying I was off-line, and/or my clock was wrong. Neither of these were true.  When I tried activation Off-Line, Adobe kept telling me I had the Serial No. wrong (not true). I was so frustrated I was ready to scream, and then last night as I was yet again sifting through the Adobe site I ran across a line that said my CS6 would activate when Adobe sensed that I had gone online--which made me remember that some websites work better in a different browser.  I had been using Google Chrome on my new Windows 8 computer.  Here's what finally made the activation window pop up:  I closed Chrome, opened Photoshop, then launched Internet Explorer...the error window started to pop up then changed to the sign-in window for activation!!!  This, after days and many hours with techs who could not figure out why I could not activate my program.  I wish I could scrawl a note in their binders for them.  Such a simple remedy, based only on a past experience.  Experience PAYS!    Patti/GlamourShots

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1 reply

March 5, 2013

It is difficult to comprehend that the tech's did not recommend changing browsers.  That is usually the first piece of advice offered on the users' forum.

GlamourShots
Participant
March 5, 2013

Wow! and I went over-minutes with those people, hours on the phone, days of

super intense unhappiness with Adobe. 'Good to know I was able to solve

the problem myself...did I mention I'm 70? 'So proud of myself!!! Thanks!

March 5, 2013

Our combined age is 140 then.  Many reports of online help being frustrating and time consuming as they seem to follow a script that does not allow creative thinking.  An each one seems to start over at step 1.