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gspam1
Participating Frequently
April 17, 2013
Question

Adobe Cloud Price Increase

  • April 17, 2013
  • 3 replies
  • 9853 views

I only use Photoshop and Lightroom, and my monthly subscription is going up from $30 to $50.  I have been unable to find anywhere on the Adobe website to send a complaint.  There seems to be no way to penetrate Adobe's defenses against customer contact.  I found an online chat option but after 1/2 hour of waiting it simply dumped me back to the bottom of the queue.  Does anyone have an email address for an Adobe customer service employee who is fluent in  English?  Thank you!!!

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      3 replies

      mytaxsite
      mytaxsite
      Inspiring
      April 20, 2013

      gspam1 wrote:

      I only use Photoshop and Lightroom, and my monthly subscription is going up from $30 to $50. 

      You will be better off buying the products separately on a DVD from Amazon and you only need to upgrade them every two or three years.  There is absolutely no need to upgrade the products every time there is an upgrade.  I upgrade the products every two versions;  for example, I have got CS6 now and the next one won't be until CS8 or CS9 depending on what new features are there for me to benefit from.

      Unforyunately, all companies are going for subscription model because people aren't buying new products.  the existing products are sufficient for most users and the new versions are simply the new GUI layout which people couldn't care less.

      Hope this helps.

      Noel Carboni
      Noel Carboni
      Legend
      April 20, 2013

      mytaxsite.co.uk wrote:

      There is absolutely no need to upgrade the products every time there is an upgrade

      You're aware that you can no longer get upgrade pricing if you don't actually buy EVERY upgrade, right?

      -Noel

      mytaxsite
      mytaxsite
      Inspiring
      April 20, 2013

      Yes i am aware but if you do the math properly, you will find that you will still be better off buying every three or four years down the line.  However, every body has different needs so they need to plan accordingly.

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      April 17, 2013

      Is that a result of the one year intro rate expiring? If so, that's the actual price of Creative Cloud and there's not really a price increase. You can always cancel if you'd like but, I'm not sure what you want to complain about.

      Have you tried this page for contact info?

      http://www.adobe.com/company/contact.html?promoid=JZEGC

      Bob

      G
      gspam1Author
      Participating Frequently
      April 17, 2013

      I want to complain that $50 a month is too high for two programs and suggest Adobe offers more flexible pricing options for people not needing the whole suite of products.   I want to complain that Adobe doesn't offer it's customers any way to make a complaint. Yes, I've seen that contact page, it just forces you into FAQs or Knowledge based searches, doesn't put you in contact with a human being unless you're buying.  Sales is not the same thing as customer service.

        BobLevine
        Community Expert
        BobLevineCommunity Expert
        Community Expert
        April 17, 2013

        You can subscribe to only one application for $19.99/month. For two that would be $39.98 and you'd save $10/month.

        I'm sorry you're unhappy but besides the two apps, you're only other recourse is cancelling. The fact that $30/month was an introductory price is made pretty clear.

        Bob

        station_two
        station_two
        Inspiring
        April 17, 2013

        Alas, customer service is not reachable by email.

        This forum here is to discuss how the forums themselves work.

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