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Noel Carboni
Noel Carboni
Legend
April 26, 2013
Question

Adobe Forum Admins - What Gives?

  • April 26, 2013
  • 5 replies
  • 7296 views

You've had a major problem with the forum software not for hours, not for days, but for more than a week.  Multiple failures with Internet Explorer.

Has it occurred to you to revert the forum software back to the version that was working prior to whatever "fix" caused these problems with return keys and inability to post?

That wouldn't preclude your continuing to test a fix offline before rolling it out, but it would keep your customers AND expert helpers from having to deal with this abomination.

-Noel

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    5 replies

    Noel Carboni
    Noel CarboniAuthor
    Legend
    May 13, 2013

    Just switched off Compatibility View...  Still can't open a new line without pushing something in front of the cursor.

    Compatibility View brings other problems, like page layouts that move unexpectedly sideways, or blank areas in sidebars.

    Adobe folks, you really do need to fix this.  As it is you come off looking like boobs.

    -Noel

    Noel Carboni
    Noel CarboniAuthor
    Legend
    May 17, 2013

    Just switched off Compatibility View again to try, as I've been told there was a forum software update last night.

    WOW, I can use Enter again to open a new line without pushing something in front of it!!

    I'll be keeping an eye open for the other issues, but this is a very hopeful start indeed!

    Thank you Adobe for finally working the problems out.

    -Noel

    the_wine_snob
    the_wine_snob
    Inspiring
    May 17, 2013

    Good news Noel.

    Let's hope that a few other glitches go by the wayside.

    Hunt

    W
    WBoswell
    Inspiring
    May 9, 2013

    I've been having this problem for a couple of months now mostly in the Acrobat forums.  I can't post responses and a popup window asks if I want to "Stay on this page" or "Leave this page".  Either selection gives an error message, crashes, or I have to close the browser.  I also noticed that it doesn't allow paragraph breaks after a sentence.  The Adobe forums are where I see this problem mostly.

    I'm using IE9 on Windows 7 64-bit.  I don't like other browsers especially Firefox because they crash too much.

    Noel Carboni
    Noel CarboniAuthor
    Legend
    May 9, 2013

    William, a possible workaround is to click the little "broken page" icon to invoke "Compatibility Mode".

    -Noel

    Noel Carboni
    Noel CarboniAuthor
    Legend
    May 6, 2013

    Checking in again today...

    • The problem where the forum pages show up all in italics may have been resolved.  I'm not seeing italics on this page with use.typekit.com unblocked.  It's hopeful to see at least some progress! 
    • I can't tell whether the problem of intermittently having the forum software act like one's response is empty then blocking the posting entirely has been resolved.  I'll have to test further in order to confirm this.
    • I can't tell whether the problem of intermittently not being able to post images has been resolved.   I'll have to test further in order to confirm this.
    • Based on my experience with this post, the problem where one cannot open two lines by just pressing Enter twice without pushing a character in front of the cursor or using Shift-Enter has NOT been resolved.  This is quite frustrating.
    • Whether "text" surrounded by double quote characters is still inappropriately escaped when using WIndows 8 and IE10 remains to be seen after I post this.

    At this point I am going to try some additional postings (knowing I still need to work around the quite frustrating Enter issue).

    Why is it taking so long to make this site work properly?  Other companies using Jive forum software aren't having these problems as far as I can tell.

    -Noel

    Noel Carboni
    Noel CarboniAuthor
    Legend
    May 6, 2013

    Alas, not all the problems have been corrected...

    I've just had another case where I had typed a response, and upon hitting the [ Post ] button the forum software popped-up the message "Are you sure you want to leave this page?", followed by the error message "you can not post a blank message"...  If I hadn't thought ahead to copy the message to my clipboard before trying to post, I'd have lost it all.  Persistence paid - I finally WAS able to post the response.

     

    -Noel

    A
    Anonymous
    May 6, 2013

    Sounds like it is time to move to a real browser, like Firefox.  Once upon a time everything worked with IE and the others were also rans.  Perhaps times are achanging, but maybe not for the better.  Win 8 anyone?

    A
    Anonymous
    April 28, 2013

    Been on vacation, but a vist to Photoshop Forum shows a complete redo to the top participants list.  John Joslin was not listed before and has now moved up to #4 position.  He passed away about 3 years ago.  Must be the Jive gods working for him.

    mytaxsite
    mytaxsite
    Inspiring
    April 28, 2013

    Curt Y wrote:

    Been on vacation, but a vist to Photoshop Forum shows a complete redo to the top participants list.  John Joslin was not listed before and has now moved up to #4 position.  He passed away about 3 years ago.  Must be the Jive gods working for him.

    Nevertheless, he is still the 4th top poster on that forum and you can't remove him just because he is no longer with us.  His posts should remain online for others to benefit from them.

    Phillip M Jones
    Phillip M Jones
    Inspiring
    April 28, 2013

    Why? When I pass away I don't expect anyone to remember anything I do. I'll be in graveyard or cow field pushing up daises. I hope people are not expecting him to give answers. Just let his answers fall off the cliff.  The fellow must have been a very prolific writer or The group has very low readership for a 3 year dead person to command fourth place contributor.

    Phillip M Jones
    Phillip M Jones
    Inspiring
    April 26, 2013

    I've noticed in just the last few hours that the Forums slow and even to point sometimes FireFox/SeaMonkey  mistake the post as aspx files to be open by a help Application such as Dreamweaver.

    This even applies to the Acrobat Experts list as well. The whole system is flaky.

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