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Jacob Bugge
Community Expert
Jacob BuggeCommunity Expert
Community Expert
May 16, 2014

After (quite) a while I found a message at the top of the welcome page,

http://forums.adobe.com/index.jspa

That was after my second chat on the second day (it started in the evening over here) with those helping with Sign in issues.

Captiv8r
Captiv8r
Legend
May 16, 2014

Because nobody could get in to even post?

    mytaxsite
    mytaxsite
    Inspiring
    May 16, 2014

    Captiv8r wrote:

    Because nobody could get in to even post?

    Or that they wanted to keep quiet that Adobe portal is once again under attack by hackers and spammers .

    mytaxsite
    mytaxsite
    Inspiring
    May 16, 2014

    Clearly Adobe is on a massive learning curve with their Cloud infrastructure and what is required to maintain security and uptime.

    This event almost sounds like human error somewhere in the backend during an update or similar.

    Most disturbing to me are the dark periods where users are left without access to paid software, services and support for hours or days wondering what is going on.

    Adobe simply goes silent. Not good enough. And posting apologetic blog posts after the event simply worsens the perception from the outside looking in.

    Adobe must learn to handle these events - and I'm sure there will be more - much better and communicate with their customers.


    Even Business Catalyst was down for a very long time but they didn't bother to inform anybody.  They notified me AFTER they had resolved whatever was the problem:

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