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Qbarrie
Participating Frequently
June 17, 2013
Question

Broken links on Adobe.com

  • June 17, 2013
  • 2 replies
  • 1283 views

Since I can find absolutely no other way to report this issues, (including a Live Support chat where I was either talking to an automated systerm, or a [slur removed by host] person in India who kept asking me what product I wanted to download), I will post them here with only a shred of hope they might ever be seen by the adobe.com web masters.

These are the broken links:

http://www.adobe.com/ca/products/go/tryphotoshop/

http://www.adobe.com/ca/company/contact.html

All I get are pages with:

Sorry, this page is not available

This URL does not exist.

Error Returned: 404

I have tried in Firefox 17 and IE 9.

(I'm not running any AV software, and I have no issues with other links on adobe.com

If someone here can pass them along, I'd appreciate it.

Thank you.

This topic has been closed for replies.

2 replies

PECourtejoie
Community Expert
Community Expert
June 17, 2013

Hello, it might be equally useful to list where you found them. They do not work in any language, I also get a 404 if I replace the CA by FR...

Did you "reverse-engineer" them, or are they listed somewhere?

The first one should be: http://www.adobe.com/go/tryphotoshop and lead to https://creative.adobe.com/apps?trial=PHSP&promoid=JZXPS

The second one, when one navigates in the 404 page's menus, leads to http://www.adobe.com/ca/aboutadobe/contact.html that redirects to http://www.adobe.com/company/contact.html

Qbarrie
QbarrieAuthor
Participating Frequently
June 17, 2013

Hi;

I first logged into my new Creative Cloud account by going here:

https://creative.adobe.com

Then I went to "Apps" and clicked the "Learn More" link for Photoshop.

https://creative.adobe.com/apps

Then a localization dialog pops up.

Since I'm Canadian, I clicked: "Canada - English".

Then I clicked the "Try" link under the "Join" button.

That returns the "broken link" page.

When I tried clicking the "Broken Link? - Send Us an Email", it returns broken link - this URL does not exist page.

Qbarrie
QbarrieAuthor
Participating Frequently
June 18, 2013

Might have known it was Creative Cloud.  I removed Creative Cloud application from My Mac because it wouldn't stay logged in. This was when they announced they were shutdown the sync Server because they were rebuilding it.  I now it won't even show up in application Manager or Download assistant. So I've given up on it.


Seems it doesn't matter if I'm logged in to CC or not.

I just tried the "Try" link without being signed in and no joy.

http://www.adobe.com/ca/products/photoshop.html

It's a Canadian localization thing, because it works if on the US page.

(I wonder if Adobe is checking their web data and wondering why Canadians aren't trying out Photoshop CC.)

Phillip M  Jones
Inspiring
June 17, 2013

They are definitely broke