Can adobe customer service be less helpful?

This is what happened when I went to adobe for assistance with my account.

Thank you for contacting Adobe.
A representative will be with you shortly.

Thank you for your patience.

While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

You are now chatting with Abhinav.

Abhinav: Hello! Welcome to Adobe Customer Service.

Abhinav: Please allow me a moment to search for the information.

Abhinav: We have not heard from you for some time.  Do you wish to continue to chat?

Abhinav: You can go ahead and purchase Acrobat pro.

Abhinav: Since we have not heard from you for some time, we will now end this chat.  Please click to chat with us again if we can be of further assistance.

William Terrance: You have never heard from me before

I had been waiting, went to check on other stuff while periodically checking back on the computer, then was told that it too ME too long to get back to them. The last line from Abhinav came through AS I was typing my response.

Furthermore, I have never contacted adobe before, I am a new customer.The third line really confused me, "We have not heard from you in some time." Hence my initial response that I have never contacted them, why would Abhinav have expected me to have been heard from ever?

I realized when the second post regarding my lack of rapidity responding that Abhinav apparently expected that my response time would be light years faster than Adobe's.

I know that Adobe has representatives on this forum. I hope this example can be used in some type of training that allows people, who have been waiting for a while, a goodly amount of time to respond. Perhaps I am distracted by the forums or have gone to clean some dishes...poor show.