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fredl65064644
fredl65064644
Known Participant
October 18, 2019
Answered

Cannot approve or mark response as correct

  • October 18, 2019
  • 4 replies
  • 1878 views

Hi Folks,

Maybe someone here can help me out. My recent queries to the community have been answered, but in all cases all I can do is "like" the response--there is no "approve" or "issue resolved" or "correct answer" button for me to choose on the page. So, of course, I keep getting emails asking me to mark an answer as correct. 

 

If someone could please tell me how to go about closing a query that would be wonderful.

This topic has been closed for replies.
Correct answer axmelissarios1

Hi fredl65064644,

 

We received some reports last week about the inability for original post authors to be able to mark replies as correct answers. We found the bug last night and have a fix ready for an upcoming release.

 

Thanks for reporting,

4 replies

axmelissarios1
Community Manager
axmelissarios1Community ManagerCorrect answer
Community Manager
October 21, 2019

Hi fredl65064644,

 

We received some reports last week about the inability for original post authors to be able to mark replies as correct answers. We found the bug last night and have a fix ready for an upcoming release.

 

Thanks for reporting,

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
T
Test Screen Name
Legend
October 19, 2019

Fritz, you wrote " Not only that, the field for responding no longer expands ". This is a horrible problem but has a simple, strange fix. You will see a blue REPLY button after each post. IGNORE it and go up to the top of the page. Now find the FIRST blue reply button and click it, you should get a larger box with other options. No, I didn't guess that either.

Just Shoot Me
Just Shoot Me
Legend
October 19, 2019

Actually T_S_N that has been changed. You now get the Rich Text edit window the same as using the reply to OP.

But that does not mean you should use the other Reply buttons (Like I did on your reply)

Nested Replies HAS TO BE REMOVED. Along with that Stupid banner about Community Guidelines.

 

 

 

    fredl65064644
    fredl65064644Author
    Known Participant
    October 21, 2019

    Hi. I'm pretty much done with all this--no more time for what should be a developer's issue. Unlike the screen shot above, my screen shows no "correct answer"  option to check.

     

     

     

    99jon
    99jon
    Legend
    October 18, 2019

    Yes you are both correct. This new community is still evolving and this should become possible by the end of October/early November if the planned features are rolled out on time. It is certainly intended that the author of the original post should be able to show it as resolved by having the ability to mark a response as correct. 

      fredl65064644
      fredl65064644Author
      Known Participant
      October 18, 2019

      That's great, and I can understand the need to work out kinks (but that's what a sandbox is for?). At any rate, if someone could just stop the "Did you get the answer you needed?" emails that would be super. 

      Fritz Hansen
      Fritz Hansen
      Inspiring
      October 18, 2019

      I also noticed this when I recently posted an issue. Not only that, the field for responding no longer expands so I can see what I'm typing. I just get a single line that doesn't wrap. And there used to be a link within my profile for "my content" or something like that. What's up with all these changes? I recently received an email from the Adobe Suppor Community asking me to mark one of the responses to my post as correct, and that seems to no longer be possible. 

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