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Taso Katsionis
Known Participant
October 20, 2009
Question

Consolidating Adobe Accounts

  • October 20, 2009
  • 3 replies
  • 2718 views

Over the past 15 years I've bought Adobe software under various accounts, now I need to consolidate all of my registered products into one account. Anyone know how this is done, and if possible?

The reason I need to do this is that I want re-install GoLive CS2 and cannot find my upgrade serial in any of my product boxes, GoLive is installed from the CS2 package but cannot get any further without my PS 5.5 serial...

Any ideas?

    This topic has been closed for replies.

    3 replies

    the_wine_snob
    the_wine_snob
    Inspiring
    November 26, 2009

    I was able to do this some years back. Many of my accounts/registrations went back to before FAX'es and well before the Internet.

    C/S took about an hour, but got things straightened out. With the forum changeover, things got wonky. With the recent update, they got really screwed up. Time for me to call C/S again, when I have an hour, or two, to sit on hold, and then work through the process.

    Good luck, and wish me the same!

    Hunt

    Curt Wrigley
    Curt Wrigley
    Inspiring
    November 27, 2009

    Good luck Hunt.

    I tried to that last week.  I have a very old account that contains some sw registration from years ago.  I called CS to consolidate that ID with this one, spoke to someone I could barely understand for about 40 minutes and got nowhere.   I finally gave up.

    A
    Anonymous
    November 27, 2009

    While it's pathetic, it's a developing trend that is pretty well saturating larger businesses--you can't really be surprised at Adobe for following suit.  I can't recall any recent interaction with a large company's C/S that didn't have me talking to an accent and feeling frustrated with the communication.  Just two days ago I had to call Sears C/S regarding an appliance and guess what?... had to hang up on the first attempt due to background noise (at their end) and an agent who kept repeating the same greeting non-stop since she couldn't hear me.

    For these forums I attempted early on to get an account modified and was told to contact C/S for that.  They either played dumb or actually didn't have any clue what I was talking about.


    The woman working in a overseas textile factory who answered her cell phone, with loud machinery working in the background, was just as confused as you were.

    E
    Export_Controls
    Participant
    November 26, 2009

    Hi,, everyone i am newbie... Hope i get the desired information in this thread..

    MichaelKazlow
    MichaelKazlow
    Legend
    November 26, 2009

    The answer is you need to contact customer service.

    A
    Anonymous
    October 20, 2009

    You can try changing to your newest e-mail address on your older accounts. I could never get it to work so I gave up. maybe it might work now as it has been several months since I tried.

    T
    Taso KatsionisAuthor
    Known Participant
    October 20, 2009

    Thanks Dec9, I have done this, but how about old email accounts that are no longer active, how do you get back you ID? I'll contact Adobe to see if I can get anywhere with this.

    A
    Anonymous
    October 20, 2009

    Correct, you will have to contact adobe for your ID issue.

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