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Question

File Attachments Temporarily Disabled: Joke? Ha! Ha!

Forum|Forum|15 years ago
May 14, 2010
6 replies
8027 views

On Feb 22, 2010, File Attachments were disabled... with the caveat that it was temporary. That 'Temporarily' now seems to be a joke... at whose expense i wonder...

Because, today, many moons and even more suns later ( i refuse to count), it still remains disabled...

This topic has been closed for replies.

mytaxsite

Inspiring

Actually this is what they have said:
".We have temporarily disabled the ability to upload files to the forums in order to protect our customers/users from a potential security issue. Thank you for your patience while we mitigate this issue."

This suggests that Adobe Webmaster is not capable of protecting Adobe Website from potential security issues such as viruses, Trojans and pirated software. This is very serious indeed and Adobe should be concerned about this and if necessary launch a full blown investigation as to why this is so. I am sure somebody should tell them that a basic Anti-Virus package will go a long way to protect everybody from potential security issues.

I hope they take it very seriously to protect our personal info which they have diligently harvested for their marketing purposes.

hth

Phillip M Jones

Inspiring

DWILCOX01 wrote:
Actually this is what they have said:
".We have temporarily disabled the ability to upload files to the forums in order to protect our customers/users from a potential security issue. Thank you for your patience while we mitigate this issue."
This suggests that Adobe Webmaster is not capable of protecting Adobe Website from potential security issues such as viruses, Trojans and pirated software. This is very serious indeed and Adobe should be concerned about this and if necessary launch a full blown investigation as to why this is so. I am sure somebody should tell them that a basic Anti-Virus package will go a long way to protect everybody from potential security issues.
I hope they take it very seriously to protect our personal info which they have diligently harvested for their marketing purposes.
hth

While attachments have been banned under that warning.the camera button has been working until today for some forums others it hasn't bothered.

the_wine_snob

Inspiring

Well, it seems that at least in the Premiere Pro forum, now the camera icon is not functioning either.

This image will not upload there. The Upload button is grayed out.

Not sure what is happening, but it does make helping users a tad difficult.

Hunt

[Edit] Well, maybe I complained too soon. On the 9th try, things did work, although it took a very long time to even get the Attach Image dialog screen. Glad I have time to just sit and wait, and keep on trying.

Message was edited by: Bill Hunt - Added [Edit]

Phillip M Jones

Inspiring

You bragged too much on the camera button. When they found out you can actually expand items like on attachment they probably decided to remove it

the_wine_snob

Inspiring

Phillip,

I was thinking of our prior discussions, when things went south. Not sure if it was just OE on my part, if the servers were hiccuping, or if there was some other issue. Could be any of those, or maybe something else entirely.

In my advanced old age, I have learned to not brag on ANYTHING, as I will soon have to eat all my words. Fate has a hate-on for me, and I have learned this through experience.

Still, cannot understand what was wrong with the camera icon for a bit there. If it was OE, I hope that I do not commit that again.

Like my wife's ex-COO was fond of saying, "no good deed goes unpunished." In my case, I was just trying to help a PrPro user, by showing them where their issue might lie. Maybe it was Adobe's India T/S staff, who messed up things, as they wanted to field the call, and put the user on hold for a month... At least the sitar hold-music is soothing.

Hunt

mytaxsite

Inspiring

Could it be because for majority of questions, there is absolutely no need to attach any files? Microsoft Forums (or their now defunct Usenet Newsgroups) never allow any attachments and it is there where attachments can help in forming a question and answer because of the nature of its products.

hth

the_wine_snob

Inspiring

In several of the product fora, the attachment of long text files for say Process Explorer, or another utility, is very important. We use those to help diagnose users' issues, with their computers and their programs.

Now, I use the attachment of screen-caps (camera icon) much more often, but posters with issues will benefit from the ability to attach non-image files. In many fora, it would probably go mostly unused. In the Premiere fora, it is very useful.

Just an observation,

Hunt

J

Jochem van Dieten

Inspiring

the_wine_snob wrote:
In several of the product fora, the attachment of long text files for say Process Explorer, or another utility, is very important.

In a forum, an attachment is a link to an external file. Just because Adobe doesn't offer to host that external file for you on the forums doesn't mean you can't add links to external files to your message. Just upload them somewhere. For instance, any forum user automatically has an account at acrobat.com where you can host and share file.

the_wine_snob

Inspiring

Well, it appears that as of Sunday, May 16, 2010 (5:00PM PDT), Attach Files is back!

Will it stay? Is this a temporary anomaly? Who knows?

Hunt

[Edit] This was in the Premiere Hardware forum, so things might differ by forum.

Message was edited by: Bill Hunt - Added [Edit]

Phillip M Jones

Inspiring

Where? I don't see it!

the_wine_snob

Inspiring

They are just teasing us.

Phillip,

It seems that you are correct. Just checked this AM (May 17, 2010), and even in the PrPro forum, where I saw it yesterday, it's not there any more.

Just a teaser, but might indicate that work IS being done - or maybe not.

If I do see it again, I will report its presence and forum location.

Maybe Adobe saw my post, and realized that it had slipped back in... ?

Hunt

the_wine_snob

Inspiring

There was an Adobe-Admin comment (maybe in that original thread?), that work was on-going. No schedule was mentioned, IIRC. While it would be nice to get it back, maybe patching the security is just taking longer than expected.

Maybe when I get back on-line in two weeks, I will see the little Attach File link. Here's hoping!

Hunt

A

Anonymous

Phillip M Jones

Inspiring

I think they are trying to disable both so they don't have to put up with it. I wouldn't be surprised if they didn't kill the camera button next. They have no interest in allowing help. For all we know they want to shut the forums down so they want have to deal with the customers

Captiv8r

Legend

PjonesCET wrote:
I think they are trying to disable both so they don't have to put up with it. I wouldn't be surprised if they didn't kill the camera button next. They have no interest in allowing help. For all we know they want to shut the forums down so they want have to deal with the customers

Wow, that's a pretty harsh statement. What company in their right mind would want customers to go away?

As a Community Help moderator as well as a pretty active forum participant, I really can't say with a straight face that Adobe has "no interest in allowing help". I think it's quite the opposite.

But you also have to balance that with the fact that the economy has slowed a lot and ALL companies are in a constant search of ways to cut costs. Perhaps forum upgrades or whatever have been placed on hold until things improve for all of us.

Cheers... Rick

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