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Question

Forums HORRIBLE March 14 2011

Forum|Forum|14 years ago
March 14, 2011
17 replies
15787 views

Started 9AM West Coast USA - several "false" logouts
.
I had a message all ready to go, and between composing and clicking post... I was logged out
.
I have been a member of the Adobe forums since Premiere 6x days, to learn and help when I can
.
Now, due to either a lack of resources provided by Adobe... or the Jive software... the forums are part of the problem, instead of being the solution
.
It is really frustrating to take 30+ seconds to get to a forum, or a message inside a forum... and then find out I have been logged out when the screen finally opens
.
This problem has been here for several weeks, off and on, and it seems nobody is able to fix this problem... not a good public face for Adobe

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John T Smith

Author

Community Expert

Sigh... I WAS going to say things were OK... and I was logged out between clicking the reply button and the post button

I'm beginning to think that the "new normal" means delays and/or false logouts

A

Anonymous

Hi John, Yes same thing on the Flash Player Forum. I was able to post one message, then it started with the logged out/signin routine.

So the only way now, I just copy and paste my message, login again and post again. At least I still have my message if it happens the second time. Maybe I'll just paste all of my messages to notepad and when it's working, post them then:-)

Everything worked fine all weekend.

eidnolb

the_wine_snob

Inspiring

Same thing with the Premiere and Photoshop fora today, Monday, March 21. However, it is less often for me, than from Friday thru Sunday, but is still happening. Copy, log-in, Paste, log-in, read, log-in, type, Copy, log-in...

Yeah, guess that we complained too much about the fora earlier on, as we will all now wish that we had them back, as they once were. "You don't miss your water, until your well runs dry... "

Hunt

A

Anonymous

Hi all, Just an update from the Flash Player Forum. Yesterday (3/18/11) most everything worked great. Was only logged off once or twice and I was on about 12 hours.

Today, didn't have any problems at all and was on about the same length of time. (3/19/11)

Threads/posting messages/PM feature/Site Searches/email notifications all worked fine today!!

So progress certainly has been made and thanks to all of those that are making it possible!!!

eidnolb

Jacob Bugge

Community Expert

There was an outage here starting at least 18 hours ago and lasting till half an hour ago (I gave up yesterday, 15 hours ago and started trying to get access in vain 5 hours ago, bobviously, things may have been working inbetween).

Claudio González

Legend

Jacob, now it is my turn to say that I haven't noticed anything unusual

in the last 18 hours... True, I haven't been all these 18 hours trying to connect to the forums, but I have visited them at least 6 times.

Claudio González

Legend

I am experiencing right now delays of more than 30 seconds

when loading pages or posting messages, although times are randomly irregular.

John T Smith

Author

Community Expert

Still bad Thursday March 17

.

The intermittent (but fairly constant since 3-14-2011) forum problems of slowness and false logouts and pages that simply never get

loaded have been here for several months, and nobody at Adobe and/or Jive seems to be able to provide either a fix OR a "firm" reason

WHY
.
Upstream in this message thread it was mentioned that 6,000+ spam messages "could" be the problem
.
I work at a Branch Campus of Washington State University, and receive 1-to-3 spam messages a week (more like 20-50 a DAY at my home

email account, where my ISP uses a much less "aggressive" spam filter)
.
The last time I talked to the network manager in the Campus IT office, I was told that the "Barracuda device" that filters all

incoming email intercepts and deletes in the range of 2,000-to-3,000 spam emails per DAY... and as many as 10,000 in a day when there

is some major, new spam attack going on
.
While this does explain why the Internet in general is slow on some days, it does not explain why Adobe is not able to use SOME kind

of filtering device to intercept spam before the messages overload the forum servers
.
Considering the fact that new members sometimes post something like "I contacted Support, they told me to come to this forum to get

an answer to my question" it seems clear that Adobe KNOWS the forums are an important resource... but, without taking anything away

from those Adobe employees who try to help here, it really seems that Adobe as an organization is not all that interested in

providing the hardware and/or software resources needed to make the forums work WELL
.
So... we limp along from one crisis to the next... and keep hoping that Adobe as a company will, someday, wake up and provide the hardware & software resources to make these forums FLY, instead of crawl
.
As I said earlier... not a good public face for Adobe

A

Anonymous

Hello all, If my name isn't showing, I click on the "login"(top left), hit enter. This logs me in and my name shows. This has been working whether it is the Flash Forum site or a thread.

As for messages that won't post to the thread, I have been just copying and pasting my message before trying to "Post message" to notepad first. That way I can try again and it usually goes thru.

It may depend on what Server is being used, but that's been working for me today. I do know that from about 5PM EDT to after midnight, the Flash Player Forum is cooking on all burners:-)

eidnolb

Jacob Bugge

Community Expert

If Adobe-Admin says something, I trust that to be what he believes.

And I trust John to be right.

Claudio González

Legend

Jacob Bugge wrote:
If Adobe-Admin says something, I trust that to be what he believes.
And I trust John to be right.

Many years of interacting with John make me confident

that he won't lie to us. Just as he'll never be impolite in his messages to anyone. And I am very happy to see that he is back facing and explaining some of the problems, even at the risk of ending bald. This is a small window of hope.

B

Bob_Peters

Inspiring

I am REALLY sick and tired of waiting and waiting for pages to load. NO web site I frequent is as slow as the Adobe user forums.

Why must this be so?

Why hasn't the problem been addressed?

Why are so few of the requests that were made been implemented since they were solicited years ago?

and

mytaxsite

Inspiring

Bob_Peters wrote:
I am REALLY sick and tired of waiting and waiting for pages to load. NO web site I frequent is as slow as the Adobe user forums.
Why must this be so?
Why hasn't the problem been addressed?
Why are so few of the requests that were made been implemented since they were solicited years ago?
and

Hey Bob,

Are you really desperate to post something on these forums? What do you want to post about? Is there a specific problem you want to be dealt with (apart from these forums blown up in Asian Earthquake). Surely, you can wait until tomorrow or try going to some other sites like Microsoft or Yahoo who all have forums to pass time!!!

I am not sick at all. I am just amused that Adobe can't resolve this simple problem and yet it expects us to buy its products to solve our own problems!!

Mind boggles!!

B

Bob_Peters

Inspiring

DWILCOX01 wrote:
function(){return A.apply(null,[this].concat($A(arguments)))}

Bob_Peters wrote:
I am REALLY sick and tired of waiting and waiting for pages to load. NO web site I frequent is as slow as the Adobe user forums.
Why must this be so?
Why hasn't the problem been addressed?
Why are so few of the requests that were made been implemented since they were solicited years ago?
and
Hey Bob,
Are you really desperate to post something on these forums? What do you want to post about? Is there a specific problem you want to be dealt with (apart from these forums blown up in Asian Earthquake). Surely, you can wait until tomorrow or try going to some other sites like Microsoft or Yahoo who all have forums to pass time!!!
I am not sick at all. I am just amused that Adobe can't resolve this simple problem and yet it expects us to buy its products to solve our own problems!!
Mind boggles!!

Don't be insulting by suggesting that I am "really desperate to post something on these forums." I have made plenty of posts on the Lightroom forum and will continue to do so when appropriate. However, this forum is the place to make comments on the Adobe forums so here I am.

Furthermore, my post has nothing to do with wanting to post here or anywhere else. And certainly nothing to do with the tragedy in Japan. I fail to understand why you would even mention that.

Many, many suggestions/requests were made by users when the latest incarnation of the Adobe user forums was being presented. Very few of those requests have resulted in changes, which is probably due to Jive Software being in control. I haven't seen much evidence to indicate that Adobe is any significant control.

So please excuse me if I ruffled your feathers.

E

excited_Genie16B8

Legend

Ditto.

C

charles badland

Inspiring

today is especially bad.

Took minutes to load page, and 3 times to try to login.

the_wine_snob

Inspiring

Look, you guys have to accept that Adobe has run out of ideas and telling us that it has received nearly 6,000 spam messages is just a smokescreen. There are all the signs that it has a major problem with its infrastructure because you don't need a PhD to control 6,000 spam messages.

The sooner they move away from Jives the better it would be for its core business to make and support its products.

You know, since I've been doing this, Adobe-Admin has always shot straight, even when it might not have adhered to the "party line."

I'd be inclined to believe what has been posted. Now, that does not mean that a "trusted source" cannot be wrong, but over the years, one learns whom they can trust - in most cases. If Adobe-Admin says something, I trust that to be what he believes.

Hunt

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