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Forums HORRIBLE March 14 2011

Adobe Community Professional ,
Mar 14, 2011 Mar 14, 2011

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Started 9AM West Coast USA - several "false" logouts
.
I had a message all ready to go, and between composing and clicking post... I was logged out
.
I have been a member of the Adobe forums since Premiere 6x days, to learn and help when I can
.
Now, due to either a lack of resources provided by Adobe... or the Jive software... the forums are part of the problem, instead of being the solution
.
It is really frustrating to take 30+ seconds to get to a forum, or a message inside a forum... and then find out I have been logged out when the screen finally opens
.
This problem has been here for several weeks, off and on, and it seems nobody is able to fix this problem... not a good public face for Adobe

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LEGEND ,
Mar 14, 2011 Mar 14, 2011

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Ditto.

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Guru ,
Mar 14, 2011 Mar 14, 2011

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today is especially bad.

Took minutes to load page, and 3 times to try to login.

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Adobe Employee ,
Mar 14, 2011 Mar 14, 2011

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Might be a denial of service attack. Extraordinary amount of new accounts and spam being generated this morning.

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Advocate ,
Mar 14, 2011 Mar 14, 2011

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adobe-admin wrote on 11/03/14 18:50:

Might be a denial of service attack. Extraordinary amount of new accounts and spam being generated this morning.

Unlikely: a DoS kind of defeats the idea that spam will be read.

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LEGEND ,
Mar 14, 2011 Mar 14, 2011

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adobe-admin wrote:

Might be a denial of service attack. Extraordinary amount of new accounts and spam being generated this morning.

Is Adobe the only blue chip company to have this problem?  I haven't seen M$, Google, Yahoo, or even Oracle to have this problem.  Is adobe doing something about this?  How about hiring an outside consultant to have a look at the security issues.  Is our personal details safe with Adobe?

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Advocate ,
Mar 14, 2011 Mar 14, 2011

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DWILCOX01 wrote on 11/03/14 22:32:

Is Adobe the only blue chip company to have this problem? I haven't seen M$, Google, Yahoo, or even Oracle to have this problem.

Please be specific about what you mean with "this problem" and quite

likely I can give you examples of those companies having had "this problem".

Is adobe doing something about this? How about hiring an outside consultant to have a look at the security issues.

Please be specific, what security issues are you referring to?

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Adobe Employee ,
Mar 14, 2011 Mar 14, 2011

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Seems to be very safe. No one can get in to get it.

The attack was 6,000+ spam messages being posted in a short amount of time that overwhelmed the servers.

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Enthusiast ,
Mar 14, 2011 Mar 14, 2011

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adobe-admin wrote:

Seems to be very safe. No one can get in to get it.

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Guru ,
Mar 15, 2011 Mar 15, 2011

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still 15-20 seconds per page load, March 15.

(and a just had a false logout when posting this)

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Adobe Community Professional ,
Mar 15, 2011 Mar 15, 2011

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adobe-admin wrote:

The attack was 6,000+ spam messages being posted in a short amount of time that overwhelmed the servers.


Same problem March 14 starting at 8AM

If someone is spamming, is it not possible for "adobe-admin" (generic term for "someone" at Adobe) to isolate the IP address and block the spammer?

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LEGEND ,
Mar 15, 2011 Mar 15, 2011

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They're trying, but the spammers are using multiple IP addresses...

Harbs

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Adobe Employee ,
Mar 15, 2011 Mar 15, 2011

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Sure, we can (and have) blocked an IP. But a few minutes later they're using another. The block is done at Jive at the server level. Can't give much more detail about the blocks at this point, we're still chasing them down.

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Adobe Community Professional ,
Mar 15, 2011 Mar 15, 2011

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Hmm... unless Adobe is simply the "target of the day" this means that someone is REALLY angry at Adobe!

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LEGEND ,
Mar 15, 2011 Mar 15, 2011

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The attack was 6,000+ spam messages being posted in a short amount of time that overwhelmed the servers.

They are better and more patient, than I am. After ~ 20 mins. to read, and reply to three messages - I just gave up - as outlined in this THREAD. Just to post that took 4 log-ins, with intermittent 404's.

I'll check back tomorrow, or Thursday.

Good luck to us all,

Hunt

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LEGEND ,
Mar 16, 2011 Mar 16, 2011

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Hi Bill and the others,

It appears the same thing is happening again today. I've been logged off about 4-5 times, managed to get one message to go thru.

When I tried to login to the thread itself, then I was re-directed to the Adobe Forums site and then needed to start all over again. Even from my email notifications or from the Adobe.com site/Help/Forums. Same thing.

Ever since Monday, the only thing that worked "most" of the time was the PM. I used it several times for pending threads that were left hanging.

eidnolb

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LEGEND ,
Mar 16, 2011 Mar 16, 2011

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Look, you guys have to accept that Adobe has run out of ideas and telling us that it has received nearly 6,000 spam messages is just a smokescreen.  There are all the signs that it has a major problem with its infrastructure because you don't need a PhD to control 6,000 spam messages.

The sooner they move away from Jives the better it would be for its core business to make and support its products.

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LEGEND ,
Mar 16, 2011 Mar 16, 2011

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You know, since I've been doing this, Adobe-Admin has always shot straight, even when it might not have adhered to the "party line."

I'd be inclined to believe what has been posted. Now, that does not mean that a "trusted source" cannot be wrong, but over the years, one learns whom they can trust - in most cases. If Adobe-Admin says something, I trust that to be what he believes.

Hunt

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Enthusiast ,
Mar 16, 2011 Mar 16, 2011

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in most cases. If Adobe-Admin says something, I trust that to be what he believes.

a'yup.

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Adobe Employee ,
Mar 16, 2011 Mar 16, 2011

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Thanks! The overrun of spam did slow things down Sun/Monday. But now I'm seeing some search index issues. Don't think they are related, but Jive is checking it out. I guess the index issues could also come from getting so many new messages in a short amount of time.

Whatever it is, it is very frustrating. I had hair when I started the job.

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Enthusiast ,
Mar 17, 2011 Mar 17, 2011

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the_wine_snob wrote:

If Adobe-Admin says something, I trust that to be what he believes.

What about the 'she's?

There used to be a very helpful lady around... i don't want to take names but i hope she's still with Adobe Forums...

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LEGEND ,
Mar 17, 2011 Mar 17, 2011

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shunithD wrote:

the_wine_snob wrote:

If Adobe-Admin says something, I trust that to be what he believes.

What about the 'she's?

There used to be a very helpful lady around... i don't want to take names but i hope she's still with Adobe Forums...

Perhaps there is no "she" involved in this matter.  It is all "he" and that is why we have a problem!

Do you know many ladies in IT dealing with spam messages?  Adobe received 6,000 spam messages and they are still working on them!!

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Enthusiast ,
Mar 18, 2011 Mar 18, 2011

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Do you know many ladies in IT dealing with spam messages?

why, yes. yes i do.

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LEGEND ,
Mar 18, 2011 Mar 18, 2011

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dave milbut wrote:

why, yes. yes i do.

But can they handle 6,000 spam messages?

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Enthusiast ,
Mar 18, 2011 Mar 18, 2011

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DWILCOX01 wrote:

But can they handle 6,000 spam messages?

Mmmm... you obviously don't know women very well...

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