Has anyone dealt with a support company that goes by infallible sollutions

I do not at all understand what you need help WITH

Here is the list of all Adobe forums... https://forums.adobe.com/welcome

If you have an actual program question, use the link above to find an appropriate forum

And when you go to a program forum and ask a question...

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

What is the exact error message that you see?