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Aussie_leah
Known Participant
July 31, 2012
Answered

Is this an email scam?

  • July 31, 2012
  • 2 replies
  • 37819 views

I have had an Adobe online account for some time (a couple of years). I logged in today to download some brushes and then got an email about 1 minute later saying:

"Dear [my name],

You recently created an AdobeID. Your AdobeID is [my email]
To confirm your email address, please click this link:
https://adobeid-na1.services.adobe.com/renga-idprovider/pages/evp?email=[my email] &client_id=exchange1&locale=en&key=KZDY81Z80ZKV3120RVVDEBRSTC

Please note:
If you cannot access this link, copy and paste the entire URL into your browser.

The Adobe Team

Copyright 2011 Adobe Systems Incorporated. All rights reserved. 345 Park Avenue, San Jose, CA 95110 USA"

Name and email removed with square brackets surrounding what I've deleted.

Since I created my address years ago why would I be sent this email now? And clearly since I am logged in posting this, I don't need to varify anything. Has someone/something hacked Adobe servers? Of is this just an error on Adobe's part?

Thanks.

    This topic has been closed for replies.
    Correct answer Kirsti-CA

    I spoke with a customer service team member.  He confirmed that this is a valid email from Adobe.  We send such messages when there is an update to an Adobe ID.

    Here’s what we think has happened:

    From your description it sounds like your original Adobe ID did not match the new required format (an email address).   You may have recently logged into Adobe.com and been asked to change your Adobe ID to email address.  After you changed it,  Adobe would send this email message to verify the ID change.

    I’m going to send you a private email asking for your Adobe ID, so we can check to make sure this has happened.

    Thanks,

    Kirsti

    2 replies

    M
    melaniecamera
    Participant
    August 28, 2014

    Kirsti Aho After signing up to Creative Cloud only last week, I received a popup message on my Macbook Pro (not in an internet browser) asking me to confirm my Adobe ID. After clicking on the popup, it took me to the following URL: https://adobeid-na1.services.adobe.com/. I signed in with my e-mail address and password, but now, hours later, I have yet to receive a confirmation e-mail. It seems odd to me and I'm worried it may have been a scam of some sort. Is it possible to check whether Adobe has any records of a message being sent or of any changes in my account?

    Kirsti-CA
    Adobe Employee
    Kirsti-CA
    Adobe Employee
    August 28, 2014

    Hi, melaniecamera,

    I'll get someone to contact you.

    --Kirsti

    Kirsti-CA
    Adobe Employee
    Kirsti-CA
    Adobe Employee
    July 31, 2012

    Hi, Aussie_Leah,

    We'll follow up with our Customer Service team to confirm that it's from us.

    Thanks for letting us know about this!

    Kirsti

    Adobe Community Help & Learning team

    Kirsti-CA
    Adobe Employee
    Kirsti-CACorrect answer
    Adobe Employee
    August 3, 2012

    I spoke with a customer service team member.  He confirmed that this is a valid email from Adobe.  We send such messages when there is an update to an Adobe ID.

    Here’s what we think has happened:

    From your description it sounds like your original Adobe ID did not match the new required format (an email address).   You may have recently logged into Adobe.com and been asked to change your Adobe ID to email address.  After you changed it,  Adobe would send this email message to verify the ID change.

    I’m going to send you a private email asking for your Adobe ID, so we can check to make sure this has happened.

    Thanks,

    Kirsti

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