A

Anonymous

Question

Just in case...

Forum|Forum|16 years ago
October 1, 2009
9 replies
44752 views

Just in case anyone from Adobe thinks these forums are getting better, are more accepted now that all the knowledgeable regulars have been driven off and the community that existed has been destroyed. This Forum still su

cks, its slow ugly and a huge space waster. The dialog in the forums has turned into a bunch of lazy people who can't be bothered to read the manual. All discussion about anything technical or advanced just doesn't exist. thanks Adobe.

This topic has been closed for replies.

A

Anonymous

This forum is still crappy.

A

Anonymous

> This forum is still crappy.

Agreed Buko - so was the old one, for different reasons.

toxic waltz

Participating Frequently

I really don´t know how Adobe handles this internally, but if I were to designate someone with such a (currently needlessly generalized, what I consider debatable and worth changing, because it *is* related to usually just one product respectively of meaning only for the related group of users) title, I´d check whether this person fulfills these product expertise unrelated criteria:

And that is part of the main issue. Transparency is not Adobe's best practice and it's reflected throught its entire product line of "Toys R Us" branded bloatware.

S

shunithD

Inspiring

There was a post where either Curt W or someone else said his avatar was a locomotive before he donned the tuxedo... is that the same as 'curt y'?

SD

A

Anonymous

Curt y has the little puffer train.

Fr__Watson

Participating Frequently

Curt y has the little puffer train.

My mistake! I was wrong!

A

Anonymous

Meanwhile, back at the ranch..........

A

Anonymous

This double identity mystery is more puzzling then the X-files. Some posters smell conspiracy.

A

Anonymous

I seem to recall the double identity is due to two different forums that he participated in/moderated(?). I think they merged and both names were known, so he kept them both.

I could have this all wrong though ...

Captiv8r

Legend

Hi Hopper

Indeed you are correct. But given all the hatred toward Jive, I was hesitant to mention it. As I'm already labeled a troublemaker because I choose to express my own views here, I didn't wish to stir the pot more than it has been.

The FuseTalk forums didn't allow funneling more than a single product forum to a single E-Mail address. This meant that if perhaps you wished to receive E-Mail from DreamWeaver, Flash, Captivate and RoboHelp forums, you needed four E-Mail addresses. That's why to me, Jive improved things by allowing a single address to receive from several forums.

The reply comes from the identity I'm logged in as. So however I log in first is usually the way I remain logged in and reply. Until I'm forced to log back in again.

Cheers... Rick

A

Anonymous

he's saying "don't be a d*ck."

J

Jochem van Dieten

Inspiring

So what should Adobe do? Apart from changing the forum software.

K

khaziranga

Known Participant

jochemd wrote:
So what should Adobe do? Apart from changing the forum software.

Get rid of moderators such as you?

J

Jochem van Dieten

Inspiring

So who should moderate here? Can you give me some usernames?

Ozzwoman9

Inspiring

forums has turned into a bunch of lazy people

I'm not going to say that any post in this thread is right or wrong and I am NOT trying to offend anyone here (so don't turn this into any kind of argument or bashing against any of those in this topic).

But this is a good example of how the correspondence from each individual on here has went downhill (not in just this particular thread, but others):

http://forums.adobe.com/thread/500877?tstart=0

Now the response to try google was very plain and simple. But the OP did not have to go back saying that person was snobby, etc. for suggesting that.

It seems to me that we are getting more and more users on here with questions that are very simple and can indeed be answered with a google search and a few clicks of the mouse.

Perhaps it's the cartoony design that leads people to think that this forum is for totally new users who have no knowledge whatsoever on the computer art side of things. I can remember not so long ago when users would post questions asking simple questions (like how to open a photo in photoshop) and them being told to search google for tutorials and it was never ever blown out of proportion like it has been in many posts recently, it as usually responded to with a 'thank you'.

Perhaps newer forum members have been dealing with Customer Service and then sent here when they can't resolve their problem. And then that user (who is already ticked at Adobe) comes on here right off the bat with a bad attitude.

Again, no offense to anyone...this is just my general perception on what I have been noticing lately.

Captiv8r

Legend

Hi Ozzwoman

On 10/1 a post appeared in the Forum Comments forum asking about an Order approval. Jochem replied to this by advising the user they were in the wrong forum and he even helpfully provided a link to the forum where he felt the question was a better fit. Ten minutes after Jochem replied, Ann chastises him and claims he was abrupt and unfriendly.

I'm not trying to pick a fight, but the link you pointed us to shows (what is to me anyway) a genuine unfriendly and abrupt response. What seems odd is that you apparently felt the OP shouldn't have come back and said the reply to simply "Google it" came off to them as being snobby. After looking at the thread I have to agree with the OP. It felt like a brush off. Like the respondent felt the OP was disrupting things and wasting everyone's time by asking a question. In my opinion, everyone should be entitled to ask a question and receive a helpful reply without fear of being pointed out or chastised.

In my own limited view of the forums I participate in, there have always been (and I suspect there will always be) the constant flow of seemingly inane and simple questions from new users. We all know the forums search is awful. Google is much better. It seems to me that too many of those here are losing sight of the fact that we were all new to the assorted products once. Some of us here talk of "elitism" and suddenly shift gears if a newbee asks what appears to the seasoned user to be a silly question.

I might suggest an alternate explanation for an uptick of "silly questions". In other threads a loss of "true experts" is being bemoaned. Maybe the uptick of "silly questions" is simply a result of an absence of elitist forum members that would otherwise intimidate new users. After all, if a new user is lurking and sees another user ask what seems to some to be a silly question, then watch as they are publicly chastised, they aren't likely to ask whatever question they had, no?

Of course I can't speak for everyone, but as a seasoned forum user that has repeatedly and patiently answered the same "inane newbee questions" over and over and over, once in a while I make my own discoveries while providing answers to the same questions. So sure, the question may seem banal and not worthwhile, but if it actually helps a fellow human, have the forums been a success? To that person they have. Perhaps the answer to that silly question totally made their day. Their week or their month!

We all have to begin as a newbee. Who knows what experts and professionals will result (or not) totally based on something as simple as a courteous (or rude) reply in a silly forum. Like a rock tossed into still waters, you have no way of knowing where the ripples will travel and what may be affected as a result.

Food for thought... Rick

A

Anonymous

I agree with every word of that!

The Forums now offer nothing of interest to anyone but the laziest of the most raw of Newbies.

There are no longer any discussions in these Forums about advanced techniques or industry developments to interest professionals or even serious amateurs.

And the wondeful former ADOBE Community has been totally destroyed by the adoption of the cheapest version of the appalling Jive software and the influx of useless, unnecessary and frequently trouble-making "Community Experts" from the Macromedia Forums who have succeeded in making visits to the the former ADOBE Forums as ghastly an experience as were vists to the old Macromedia Forums.

Brilliant work Adobe!

And now your software sales are dropping to such precipitous levels that you have to spam our mail boxes with items like this?

http://direct.adobe.com/v?xlvvccnEnHTvqvP

The Forums are so dead and boring that they no longer produce any excitement nor desire to explore Adobe's products.

A new update to LightRoom was posted very recently and that news being discussed in the Adobe Forums would, in the past, have prompted many people to upgrade or buy LR.

Not these days. Most of us have stopped even looking at the new Forums any more and, if we do, it may be only about once a month.

And it is no good excusing this dismal performance on the economic downturn. Ancilliary graphic arts industries are selling their products — for example, there seems to be a buying frenzy for Nikon's high-end camera equipment with a shortage of stock at major dealers everywhere.

No, the current Corporate Management at Adobe has brought this situation on themselves — and most of the trouble seems to stem from their ill-advised acquisition of Macromedia and particularly the personnel that came with it.

A

Anonymous

Ann Shelbourne wrote:
Brilliant work Adobe!
The Forums are so dead and boring that they no longer produce any excitement nor desire to explore Adobe's products...Not these days. Most of us have stopped even looking at the new Forums any more and, if we do, it may be only about once a month.
And it is no good excusing this dismal performance on the economic downturn. Ancilliary graphic arts industries are selling their products — for example, there seems to be a buying frenzy for Nikon's high-end camera equipment with a shortage of stock at major dealers everywhere.
No, the current Corporate Management at Adobe has brought this situation on themselves — and most of the trouble seems to stem from their ill-advised acquisition of Macromedia and particularly the personnel that came with it.

Ann I should have had you write my original post.

Just in case someone from corporate is reading this, we say these things because we saw Quark crash and burn because of the arrogance of their leaders now it seems the same thing is happening with Adobe. Wake up and smell the coffee, Creatives don't need tin pot dictators to keep them in line. What we do need is a forum that encourages discussions beyond basic "I'm to lazy to look up where this is or how to do something simple".

We want Adobe to succeed but things don't look good from this prospective.

Captiv8r

Legend

It's odd that "real world experts and professionals" seem to be incapable of navigating a new forum format.

Are you being deliberately obtuse?

Who said anything about having navigational difficulties?

The unpalatable truth is that it is the whole culture of the Photoshop Forums that has changed.

It is not only the horrible, slow, ugly, inefficient format of the new Forums that has driven us away but the objectionable new style of "Moderating" that has wrecked the place by cramping expression and being overly restictive to Thread Drift so that no serious discussions can ever develop.

For THAT, you and your Volunteering "Community Experts" ARE entirely to blame.

Your presence here is not helpful and I for one do NOT appreciate the tone of your postings in response to any attempt that is being made to turn-around the disastrous landslide down which the Forums are descending.

But you, and your accomplices are totally self-satisfied with your performances, and seem unable to comprehend how much damaged you have caused.

The most helpful thing that you, and your Moderator friends, can do would be to skuttle back to your old haunts and leave the rest of us in peace.

LOL, since I'm being accused of moderating and hanging out in the Photoshop forums perhaps I should! And of course I'm obtuse! Ahm wunna them thar silly ole Cummunnatee Exspurts. Shucks and goollee! After all, one tends to bring about what one expects, no?

You DO realize that this forum isn't the Photoshop forums, right? I've never visited the Photoshop forums. Perhaps Curt does, but I don't. I don't visit there, moderate there, drive users away from there, etc. And contrary to your Photoshop tunnel vision, Adobe now has over 80 different products. Some of them may even be more complex than Photoshop.

Like Curt, the forums where I hang out have seldom (if ever) required any moderation whatsoever. By and large everyone is professional and helpful. Really, the only moderation that has been necessary has been to occasionally move a thread to the correct venue. And in nearly every one of those cases the OP replied back with a "Thanks!" after the thread was moved.

I'm a peaceful person. Unfortunately it is you that seems to have the seething "all Community Experts are idiots and have no right to exist" attitude.

I hate to disappoint you, but anyone using the forums has a right to be here and discuss forum issues. I have no plans of skulking back anywhere. My opinions and observations are equally as valid as yours or anyone else's here.

Cheers... Rick

A

Anonymous

Coincidentally I was about to post a similar observation.

The Photoshop (Adobe's flagship product, remember) forums contain little other than installation and licensing questions and, as Buko says, questions like "where do I find the xxxx tool?" or, "my colours are all funny what can I do?"

OR COMPLAINTS ABOUT ADOBE'S ATROCIOUS CUSTOMER SUPPORT.

Any valuable discussions or educational answers, such as there used to be on a regular basis are virtually non-existent.

But we do have a nice, self congratulatory community!

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