Known Participant

Answered

Mark as solved?!

Forum|Forum|6 years ago
October 4, 2019
9 replies
1852 views

Hi,

Got a mail from the forum:

Date: Sep 26, 2019 05:03 AM

Did it solve your problem?

Click here to view the replies and mark one correct.

This helps others find helpful answers in the community too!

Where can I mark a question as "solved" or "Correct" as mentioned above? Must be totally blind or something is missing?

/Daniel

This topic has been closed for replies.

Correct answer axmelissarios1

Hi all,

I want to thank you all for reporting this bug! After your reports, our engineers found one small issue that was preventing original post authors from being able to mark a reply as a correct answer. We've corrected the issue for an upcoming release.

Thanks again,

Melissa

Tacafy大尉

Legend

Melissa, Hello.

And thank you. Thanks to that, I was able to give the correct answer to the post I asked.

However, there seems to be an issue where the correct button does not appear unless you browse on a smartphone or reduce the browser screen width from a PC.
This kind of issue is inconvenient and confusing for people who use the forum on PC mains. I would also like you to consider a modification.

Reduce the browser screen width from a PC
browser fullscreen width from a PC(no resolved button)

axmelissarios1

Legend

Hi Tacafy大尉, thanks for reporting this. I'd like to get more information for our engineers to reproduce. Can you describe the size of your display and the resolution you're using? For example, my desktop computer's display is 27 inches and the resolution I'm using is 2560 x 1440. Can you also confirm you're not zooming in with your browser and what size are you reducing the window to? 1/2, 1/3, or something else?

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe

Tacafy大尉

Legend

axmelissarios1, Hello.
Thank you for watching the reply.
The computer environment I used is as follows.
・ Notebook computer
・ Display size: 15.6 inches wide / 1366 × 768, 12.1 inches wide / 1600 × 900.
Both browsers are 100% zoomed in and out.

However, when the browser is enlarged even if it is wide, the correct button seems to be displayed as shown below (it seems that the same effect as the width narrowed by expanding)
Environment: Windows 10 desktop / 24-inch wide monitor / 1920 × 1080.

250% expansion on full screen.

Adjusting the size with several patterns and verifying it, it seems that the ”correct answer" button can be displayed when the browser width is reduced between 1/2 and 1/3.

Verification environment:

・ Windows10 Notebook computer(browzer:google chrome)
・ Display size: 12.1 inches wide size/ 1600 × 900.

NB, colourmanagement

Community Expert

That’s great Melissa

thanks

neil

axmelissarios1Correct answer

Legend

Hi all,

I want to thank you all for reporting this bug! After your reports, our engineers found one small issue that was preventing original post authors from being able to mark a reply as a correct answer. We've corrected the issue for an upcoming release.

Thanks again,

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe

L

Laubender

Community Expert

Hi Daniel,

strange; what kind of browser on what kind of device are you talking about?

I'm on Windows 10 with Firefox. Changing the width of the browser window will not reveal new functionality for me as OP in e.g. this thread here that I started at October 18th:

https://community.adobe.com/t5/Community-Feedback/BUG-in-Forum-Translation-module-cannot-translate/td-p/10678032

Regards,
Uwe Laubender

( ACP )

danieln36939495Author

Known Participant

I use Windows 7 and Chrome. Tested with Windows 10 and Chrome - works as well. But Windows 10 and Firefox - don´t work. Can´t log in...

So - try Google Chrome

/ Daniel

NB, colourmanagement

Community Expert

Hi

I do get the opportunity to mark as 'correct answer', mind you, I do have Admin rights so that could be it?

FYI

I am on Mac, Chrome Browser Version 77.0.3865.120 (Official Build) (64-bit)

At the bottom of an answer to a thread I see this "toolbar" [screenshot below]

I see this both on threads I started - and ones I contributed to

I hope this helps

neil barstow, colourmanagement

L

Laubender

Community Expert

Hi Melissa,

now after the 18th of October should any OP be able to mark an answer as "Correct" or "Solution"?

How should that work? Where can this functionality be found? I'm on Windows 10 with Firefox and cannot see such a feature.

Below a screenshot from one of my threads that I started:

Regards,
Uwe Laubender

( ACP )

axmelissarios1

Legend

Hi danieln36939495,

Can you please reply with a screenshot of what you see or screen recording of what you see? Please ensure it's a post you wrote that (like this one) and you should see the Correct Answer option under any reply.

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe

Peru Bob

Community Expert

Only moderators and staff can mark correct now.

Can you post a link to the post you want marked corredt?

Tacafy大尉

Legend

confusing!

I am not a staff or moderator.
The other day, an email arrived to put the correct answer mark on the content I posted, so the correct answer mark did not come out even if I followed the instructions.

That such a specification change was done ...
I want you to avoid sending emails to members who can't get the correct answer mark from the beginning.
Does it mean that the exit (correct answer) has become stricter instead of the renewal that the screening for submissions has become faster (has been lost?)?

Just Shoot Me

Legend

I suspect you are completely correct. This whole forum is a mess to navigate.

Just Shoot Me

Legend

QUOTE:

danieln36939495

Oct 04, 2019

Hi,

Got a mail from the forum:

Date: Sep 26, 2019 05:03 AM

Did it solve your problem?

Click here to view the replies and mark one correct.

This helps others find helpful answers in the community too!

Where can I mark a question as "solved" or "Correct" as mentioned above? Must be totally blind or something is missing?

/Daniel

END QUOTE:

You really can't make a original post as Solved. You have to mark one of the replies as the Correct Answer. then the post will be listed as Solved, I think.

danieln36939495Author

Known Participant

"Correct Answer" is not available via web UI -but from the mobile version I can see it. Please check this (using Google Chrome, latest version under Windows)

Tacafy大尉

Legend

danieln36939495, good evening.
You can't give the correct answer unless it's the mobile version.
I thought if I opened a forum on my smartphone, the correct button came out!

Even in the case of a PC, the correct answer button will come out for what you have posted by making the browser width the smallest (= same environment as mobile).

However, this is a behavior that should be improved in forums that are expected to be used on PCs.

Tacafy大尉

Legend

I received a similar email, and opening the link only opened the content I posted.
I did n’t know what to do.
The content I posted was also a way to deal with the trouble, so I didn't need to reply, but I didn't know how to post discussions and ideas as I did with Jive, so I just posted it.

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