Inspiring

Question

No Email digest!

Forum|Forum|4 years ago
June 8, 2021
2 replies
1255 views

Hi
I have email me when I receive a reply, and I receive NO email?

Is this a bug that goes along with my in ability to login with my subscription email too?

Thanks in advance

Rob

This topic has been closed for replies.

Sil.C

Community Manager

Hi Rob, checking your account settings it looks like under Notifications > General Settings you had "turn off all emails" ticked.
Can you verify it's unticked now and see if this helps? Thanks!

Sil.C

Community Manager

You can follow posts and/or communities.
I went to check your settings again and it looks like you have been following a bunch of communities. I've unfollowed them for you, but go double-check in Settings > My Follows.

When you follow a community, you receive anything and everything that's posted in that space. If you want to get notified of replies to your own posts only, make sure the "Email me when someone replies" option is ticked before you reply 🙂

Rob Art IllustrationAuthor

Inspiring

That is set always but I never receive an email about a reply. like this one you sent.

Rob

practice safe design | use a concept ~ Petrula Vrontikis

Nancy OShea

Community Expert

Hi @Rob Art Illustration,

I think it's unlikely the two things are related. These community forums have their quirks to be sure but nothing much to do with your Adobe account and vice versa. Some people receive forum e-mails and some don't. It may have something to do with your email client or the online service you use.

With regard to your Adobe / Creative Cloud account, please ensure that your plan is active and your payment details are current at the link below. Use a modern desktop browser that supports cookies and does not have script blockers of any kind.

https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

Rob Art IllustrationAuthor

Inspiring

I have had extensive conversaions with Adone Support on this matter. They have even done a screen control to nose around to see what might be the issue. Nothing surfaced.

The browser for some reason just keeps refreshing for no reason when I try and login with my Creativ Cloud account email.

practice safe design | use a concept ~ Petrula Vrontikis

Nancy OShea

Community Expert

Try a different web device. Use another browser -- latest desktop Chrome or Firefox.

If this was a widespread problem, everyone would be complaining about the same. So something is different on your end.

Nancy O'Shea— Product User & Community Expert

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