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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 30, 2012
Question

Orange colors create confusion & animosity

  • May 30, 2012
  • 4 replies
  • 5006 views

I'm revisiting this topic because I feel very strongly that Adobe Employees and Community Professionals must have separate identifying colors.  As it stands now, you're confusing forum users and this confusion is leading to bad feelings.

Poor Murray CP just got slammed for not doing enough to help a frustrated product user.  I don't think this would have happened if his identifying colors weren't the same as the AE who replied earlier in the discussion.

http://forums.adobe.com/message/4451281#4451281

Please fix this ASAP!

Nancy O.

    This topic has been closed for replies.

    4 replies

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    June 3, 2012

    Now post # 21 seems just like a dream of getting out of a nightmare. It is less nice to wake up and being back in it.

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    June 3, 2012

    Thank you to John for the return of nice and pale posts, with a slightly darker grey for own posts and pale blue for OP posts.

    As I mentioned in the skin thread, there are a few messy things, but the colouring is nice, with a pale blue for OP posts and slightly darker grey frame for own posts.

    MichaelKazlow
    MichaelKazlow
    Legend
    May 30, 2012

    Nancy,

    I disagree. I do not think different colors will help. We could change the title to something less official sounding like volunteer host or unpaid whipping person but I don't think even that would change some people's reactions. Some people feel that people answering questions must work for Adobe or why else would they bother. Some people just haven't learned how to behave and treat people badly. Sometimes it is caused by understandable frustation, sometimes people are just poorly behaved. Perhaps a change in title would help a smidgeon, but color alone just won't do it.

    Mike (just my 2 cents)

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertAuthor
    Community Expert
    May 31, 2012

    Hi Mike,

    Some people just haven't learned how to behave and treat people badly. Sometimes it is caused by understandable frustration, sometimes people are just poorly behaved.

    Most of the time, this is true. But the situation I cited above is a little different. P0gue assumed Carey (AE) and Murray (CP) were both Community Professionals and said as much in his post.

    "You are an Adobe 'Community Professional' on the Adobe.com support forum.  How much more direct can we get?...

    ...I find your response inadequate.   Since you are an Adobe representative, and your job is to monitor this forum, can you please advise the Dreamweaver developers about the situation, and report back here as soon as possible with news about when the problems will be fixed?"

    "I have already sent Carey, also an Adobe 'Community Professional' a screencast, but he disappeared."

    The title differences went un-noticed because orange on white has symbolically unified them.  The subliminal message that got through was  "Hey, you guys wear the same colors so you must have equal status at Adobe." 

    Nancy O.

    Nancy O'Shea— Product User & Community Expert
    D
    Dave Merchant
    Legend
    June 1, 2012

    I think having the white background and black text is more than adequate to distinguish Adobe Employees and Community Professional responses.

    The Orange title is just overkill.


    Personally I don't care if my posts are white or my status is colored, but Adobe does. They clearly had a reason to make that decision, but the skin design doesn't give people carte blanche to attack the ACP program in general, which is why I'm here defending it.

    Curt Y wrote:

    I think having the white background and black text is more than adequate to distinguish Adobe Employees and Community Professional responses.

    The Orange title is just overkill.

    A
    Anonymous
    May 30, 2012

    Get rid of all those stupid colors. Who on earth thinks that the current layout is anything remotely as 'good' as the old setup? My eyes are just plain tired of trying to make out this god-awful electric bold blue subject style, much less what Nancy's talking about. What was wrong with the old way? Oh yeah, everything is new! It just puzzles the cr-p outta me why Adobe eliminates practically all traces of color in it's application UI and the resorts to this kindergarten-color forum design!?!

    Fix it please, and lets get back to being helpful rather than angry and confused...

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