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AnneMarie Concepcion
Community Expert
Community Expert
April 10, 2009
Question

Please Change the Email Template

  • April 10, 2009
  • 1 reply
  • 4364 views

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I follow (used to follow) about 15 forums here by e-mail. Every message emailed to me, and I maintain special mailboxes for each one.

With the old forums, the Subject of posts to the InDesign forum would appear like so in my email program's summary window:

The screen shot shows how I was able to read most of the Subject line, and how I was able to Sort Threads (by Option/Alt-clicking) to read the ones I was interested in (those are the ones highlighted in blue).

In the new forum software, here's how they look in my email program:

Do you see the problem? Because the forum software's email template preprends "[InDesign General Discussion] New Message: "" to every single message subject, and my summary window has a limit on the # of characters in the Subject field, I'm only getting the first 10 or so characters from the actual subject of the forum threads.

The only way I can see full subjects is to double-click on an individual message to open it in its own window. But I don't have enough time in the day to double-click on every email from the forum to see if it's a subject I'm interested in or can help the poster out with a reply,.

Also you can see I've tried to sort the thread "Text Disapp" but since the template adds "New Message:" then the program can't catch the original post of the thread. (The program is smart enough to ignore the stuff in brackets at the beginning, and the "Re:" as well.) Compare this to the first screen shot where it gathered the original post and all the replies with a simple Option/Alt-click on any of them.

My request is that the email template used by the forum software be changed:

  1. If you must include the name of the forum in the subject, use a short form of it, like [ID-General], a common feature on other forums I subscribe to.
  2. Don't include the text "New Message: ". If it comes in by email, it's a new message, isn't it?
  3. Don't enclose the actual subject line in quotes. It's superfluous.
    This topic has been closed for replies.

    1 reply

    john_cornicello__retired_
    Inspiring
    April 10, 2009

    Some of these things have been addressed.

    The one not yet done is the forum name. It uses the name that is displayed at the top of a forum. But I will work on shortening some forum names, Such as Indesign General Discussion to just InDesign General or something like that.

    Thanks

    John

    adobe-admin
    Legend
    April 11, 2009

    Test message to see what the email looks like.

    John

    john_cornicello__retired_
    Inspiring
    April 11, 2009

    Just tossing another test atcha.

    I noticed that somebody posted a message with some subject lines in the body that did not make it to my email. I suspect is was the simple inclusion of the brackets surrounding the forum title, but...

    No brackets:

    Re: Please Change the Email Template

    Brackets in front:

    [Forum Comments] Re: Please Change the Email Template

    Brackets in back:

    Re: Please Change the Email Template [Forum Comments]

    Subject copied from email client for a different thread (includes unique identifier):

    [Forum Comments] Does threading work for email notifications in your email client? [Pksav-apt-7Uf4]

    End of Test.

    Did you get those subject lines in the body in your email?


    Everything came through fine.

    The issue might be if they used a dashed line in the reply to separate something out.

    John