Community Expert

Question

Sign-in link returns 404 error

Forum|Forum|12 years ago
October 2, 2013
5 replies
5415 views

Earlier on today I tried to log-in from another computer and the sign-in link at the top right corner gave a 404 error each time I tried it...

This topic has been closed for replies.

john beardsworth

Community Expert

I hit this problem with Firefox on Win 7/64 bit. It was resolved by clearing all Adobe cookies.

Phillip M Jones

Inspiring

Still same Issue. Still have to quit and restart SeaMonekey and Fire Fox several times Empties Cache I believe they have hamsters looking after the sign in servers.

try67

Author

Community Expert

This problem seemed solved for a couple of days, but has now returned...

the_wine_snob

Inspiring

The same was happening to me, from Oct 02, evening (about 7:00PM PDT) with Google Chrome. IE was getting though.

Today, Oct 03, about 10:00AM PDT, Chrome is now working. No error messages, and sign-in works again.

Why? I have no idea if the issue was on my end, Adobe's end, or Jive's end, but will take success any day.

Hunt

Phillip M Jones

Inspiring

I expect it's on Adobe end but they are not owning up to it. They won't admit if they have a crew up . To many people were affect. I had to try more than 3 times on all the browsers I tried get it going even a couple of Computer retsarts in between. Should have to when every other application I had open had no issue.

A

Anonymous

Might try dumping the browser cache. This cured my log on problem this morning.

Phillip M Jones

Inspiring

I tried dumping Browser Cache No affect.

I think they fixed the login server for couple of hours couldn't even get into Forums They didn't exist.

adobe-admin

Legend

Adobe-admin,

I agree, and as Curt Y points out in another thread, a reboot is required for that cleaning to take effect.

As I updated the OS, in my "down time," I did reboot, and that, plus the Cache cleaning, probably fixed things.

All is good, here in "sunny" AZ.

Log-in is also back to automatic on both of my browsers.

Hunt

PS - just glad that we are not in DC this week, and do not arrive until Monday. Things seem crazy there, right now...

Seems to vary. I had the issue and just cleared the browser cache and restarted the browser. I did not reboot the computer. Do what it takes to get it to work for you.

John T Smith

Community Expert

Happened to me with Win7-IE10... fixed with a Windows restart

~graffiti

Legend

I've came in on my normal machine and wasn't signed in. Clicked the sign-in button and got the same as you. Closed the browser, came in again and was signed in. It's done this three times so far this morning.

Phillip M Jones

Inspiring

I just go back on I had to quit and reopen SeaMonkey 10 times and remove cache 5 times in between. I'd like to smack the person looking after the sign in server up side the head. I wish adobe would drop Jive faster than Hot potato.

Phillip M Jones

Inspiring

No I don't have PSE 12 yet.

Had to Shut down to Go out for a while came back and had to open and close SeaMonkey (uses FireFox We Engine. Several Times

Tried:

Safari
Chrome
SeaMonkey
FireFox
Maxthon
Opera Next
Opera
OminiWeb
iCab
Aurora

All have the same Issue have to open and close Multiple Times to get it to sign in. The sign server or its software is Toast. They need to fix ASAP or sooner. If they can't figure it out hit it with a hammer to it. Or open and Vacuum the crud out. Do something.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded