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GraphicsGeezer
Inspiring
November 17, 2013
Question

The uselessness of Adobe help

  • November 17, 2013
  • 4 replies
  • 1245 views

I'm wondering, out of curiosity, if anyone out there has experienced anything more utterly useless than Adobe alleged help, especially the alleged search function?

Just curious as to how a company can be so big and so disrespectful of its customers.

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      4 replies

      Claudio González
      Claudio González
      Legend
      December 17, 2013

      Not to mention those useless Popular Discussions that include links to three closed/archived threads, something that "should be settled in a week or two" (message #22, of March 27, in this thread: http://forums.adobe.com/thread/1102854?tstart=180) (cannot give link to that specific message).

      A
      Anonymous
      December 16, 2013

      Here is a recent comment on Adobe Help Page

      Thanks for the link to the forum. Why is that page hidden I wonder? And how is anyone supposed to find it?

      When you go to the main community page (http://forums.adobe.com/index.jspa) and click on the Photoshop icon/link, it should link to the page you gave me (http://forums.adobe.com/community/photoshop?view=discussions) But instead it links here: http://forums.adobe.com/community/photoshop

      That page is so confusing. There are about 13 boxes (not including mention the sidebar) all of which are just totally unhelpful and linking to other forums. It's all just so cluttered and messy. Really badly designed IMHO, and totally different to the elegant design of the main Community page.

      It's like Adobe are actively trying to hinder people from posting on their forum.

      pwillener
      pwillener
      Legend
      December 17, 2013

      When these Jive forums opened some four years ago, the forums had tabs for all users [Overview, All Content, Discussions].  Users could set their default view; most users probably selected the Discussions view, as the others are kind of confusing.

      Then some day, apparently in another misguided attempt to improve the forums, these tabs were taken away from most users, and the default now is the Overview view.

      If you now want a different view, you must type the selection manually, like

      station_two
      station_two
      Inspiring
      November 18, 2013

      If you're referencing searching the Adobe forums, you're a million times better off using Google and adding "site:forums.adobe.com" to your search.

      If you're referencing the Adobe Help files for any of its products, it's futile to search them.  They even stopped supplying an index with their user guides.

      A manual or user guide is only as good as its index.  Therefore, the Adobe Help files (User Guides) are utterly useless.  It's that simple. 

        A
        Anonymous
        November 18, 2013

        Very few use Adobe Search for anything deep.

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