A

Anonymous

Answered

This Forum is pathetic, when do we get the old one back?

Forum|Forum|16 years ago
May 6, 2009
5 replies
13494 views

Well the title sums it up.

This topic has been closed for replies.

Correct answer Michael D Sullivan

Chris, rather than coming back here and posting my top 10 problems with the forums that still haven't been fixed, I've just stayed away for a week or two at a time, where I used to come to the forums virtually every evening. I'll spend 20 minutes in the General Forums to see what's been done to fix the problems (mostly nothing, as far as I can see) and then a few minutes in the Photoshop Windows forum, but the forum is unusable for anything but asking a simple question and getting a simple answer (if there is one). I won't wade through a 100-post topic to see where I last left off reading it. So I don't stay involved in the long topics where interesting issues got sorted out. It's too painful. As a result, there is little of interest to me (that I can locate quickly and get back in-topic) on that forum. And on the Lightroom forum, forget it. So I'm mostly gone.

As a side issue, I note that the U-2-U forums were created as a way of supplementing expensive telephone help. Perhaps Adobe is hoping to gin up more revenue in hard times by making the forums a less viable alternative for anything beyond the "delete preferences" or "move the pen away from the tablet" response.

J

JayJhabrix

Inspiring

Buko. wrote:
Well the title sums it up.

Well, looks like never

Michael D SullivanCorrect answer

Inspiring

Chris, rather than coming back here and posting my top 10 problems with the forums that still haven't been fixed, I've just stayed away for a week or two at a time, where I used to come to the forums virtually every evening. I'll spend 20 minutes in the General Forums to see what's been done to fix the problems (mostly nothing, as far as I can see) and then a few minutes in the Photoshop Windows forum, but the forum is unusable for anything but asking a simple question and getting a simple answer (if there is one). I won't wade through a 100-post topic to see where I last left off reading it. So I don't stay involved in the long topics where interesting issues got sorted out. It's too painful. As a result, there is little of interest to me (that I can locate quickly and get back in-topic) on that forum. And on the Lightroom forum, forget it. So I'm mostly gone.

As a side issue, I note that the U-2-U forums were created as a way of supplementing expensive telephone help. Perhaps Adobe is hoping to gin up more revenue in hard times by making the forums a less viable alternative for anything beyond the "delete preferences" or "move the pen away from the tablet" response.

A

Anonymous

Michael D Sullivan wrote:
So I'm mostly gone.

Sorry to hear that Michael – you were a most useful member of the "old gang".

While others have been busy complaining, I have tried to adapt to this uncomfortable new environment and have largely succeeded.

I have stuck to the format as served up by Jive, since using the ingenious members' scripts to clean up the interface (which sorely needs uncluttering!) does not speed up my response time.

It certainly can be difficult to find out where you were in a long thread if you don't check it regularly and I am sure that feature has lost us a lot of valuable contributors. Sadly there are a lot of names I don't see any more!

I try and look on the positive side – while I would go back to the old forums in a flash (well without Flash actually ) – there are actually some positive advantages to this format.

Ramón G Castañeda

Inspiring

John Joslin wrote:

using the ingenious members' scripts to clean up the interface (which sorely needs uncluttering!) does not speed up my response time.

While that is largely true, the cleaned up interface is most welcome, and it certainly does not hurt performance in the least.

I've timed it with a stop watch, and my rudimentary experiments reveal that I am in fact gaining about two seconds as opposed to the standard Jive mess. I was pleasantly surprised by that.

The cosmetic enhancements are like night and day.

Unfortunately, many of the most helpful, valuable and knowledgeable contributors have not returned.

I can say with absolute certainty that I have not learned a single thing here since April 4, 2009. Not a thing.

A

Anonymous

Cris Cox is correct, we are rehashing the same issues over and over again. We complained about many of the same issue in the forum for the beta version. There is the need to rehash the same issues as no one pays any attention, or at least gives us any feedback as to how the issues will be addressed.

Since the issues in the beta copy were not addressed I do not see how Adobe could accept the current project as finished. As many users have pointed out we are still in a Beta copy. Jive needs to keep adding "customizations" until they get a usable copy. To ask Adobe to "upgrade" is just insane. Adobe needs to demand a workable forum first.

As a software development company they should know the process, and have run the old forum until most of the complaints were fixed. Now Adobe has less leverage and Jive knows it.

Chris Cox

Legend

There is no need to rehash the complaints. The only people who haven't been paying attention are the ones rehashing the complaints.

Just because you aren't getting a play by play doesn't mean that work isn't going on, doesn't mean that bugs aren't being fixed, and certainly doesn't mean that your requests haven't been heard.

But there's a limit to how much feedback we can provide. And repeating the same things over and over makes people even less likely to respond.

Please, stop acting like whining children.

B

Bob_Peters

Inspiring

Chris Cox wrote:
There is no need to rehash the complaints. The only people who haven't been paying attention are the ones rehashing the complaints.
Just because you aren't getting a play by play doesn't mean that work isn't going on, doesn't mean that bugs aren't being fixed, and certainly doesn't mean that your requests haven't been heard.
But there's a limit to how much feedback we can provide. And repeating the same things over and over makes people even less likely to respond.
Please, stop acting like whining children.

Now, I certainly don't spent a whole lot of time helping anyone. I freely admit that.

But I also have not noticed a single bug fix (aside from part of the email header) or improvement as the result of all the 'kvetching' you mention. In fact, there has not been one visible change that I can recall seeing. Are there improvements going on 'behind the curtain'? Sure. Is there any indication that anything has improved? Not that I can see.

What I do see on the part of some Adobe personnel (JC excluded) is a certain amount of arrogance. In effect, we are being told to shut up. Grow up. Stop acting like a bunch of whining children.

Fine. Deal. So, how about supplying some adult supervision and feedback instead of 'kvetching' about our 'kvetching'?

Phos_four_dots

Inspiring

Apparently John C. is so damned busy juggling the 100 flaming turds called Clearspace he doesn't even have time to give a one sentence long answer about whether or not he might want to provide ongoing feedback about what's happening down in the bilge tanks of this garbage scow they're trying to call a Forum.

Jeebers H. Chrysler, I sure wouldn't want to have his job these days.

Could I loan you a pair of asbestos gloves, mate?

Kath-H

Inspiring

Yer 'avin a larf!

Ramón G Castañeda

Inspiring

I sent this email earlier today:

Subject: Adobe forums
Date: Wednesday, May 6, 2009 04:23
From: Ramón G Castañeda <ramonc [at] surewest [dot] net>
To: <communities@jivesoftware.com>
Conversation: Adobe forums
Hello there,
Just wondering: Do you folks ever read any of the comments that we, the users, leave on the Adobe forums?
Best wishes,
Ramón G Castañeda
Contributing to the Adobe Forums since 2001, but
finding the new forums unusable.

Chris Cox

Legend

Jive might be more inclined to read the posts if they were constructive instead of general kvetching and reshashing of the same old complaints.

And please remember that it takes time to change software, on a server or the desktop.

Ramón G Castañeda

Inspiring

Chris Cox wrote:

…more inclined to read the posts if they were constructive instead of general kvetching and reshashing of the same old complaints.

And just exactly what would you expect, Chris, when all the constructive suggestions, requests and pleas go completely unheeded?

That's just the kind of turtle-shell and ostrich-with-head-in-sand attitude that Adobe execs hide behind in response to feature requests and complaints.

It's just not reasonable to expect your customers not to complain.

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