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pierreh80104776
Known Participant
July 14, 2019
Answered

To much power for some Acp'S

  • July 14, 2019
  • 1 reply
  • 987 views

What is the recourse when a acp's locked a conversation for no reason except to have the last word evn if the question is not yet resolved?

Message was edited by: Moderator (Discussion successfully moved from Adobe Creative Cloud to Forum comments)

    This topic has been closed for replies.
    Correct answer Abambo

    There is no recourse if a thread is locked except asking a moderator to unlock. If discussions run out of control or get personal or get off-topic a moderator may decide to lock a thread. Threads are not locked by ACPs but by moderators even that some ACPs are also moderators.

    If you feel that the thread has been locked by error you can ask a moderator to look into the thread.

    1 reply

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    Dave Merchant
    Legend
    July 16, 2019

    If you are referring to https://forums.adobe.com/thread/2635516 then you have already made your opinion known.

    Moderators (who may or may not be an ACP, MVP or staff member) are tasked with enforcing the Terms of Use and Guidelines, and curating the content to best serve the goals of Customer Care. That means ensuring questions have a clear and relevant set of answers, and that content which is contrary to those goals is actioned. Irrelevant follow-up questions are branched so they will be easier for other visitors to find, and so they will prompt more answers. Threads which are duplicates or are descending into conflict are locked. Content in the wrong place is moved, and spam is deleted. That is all we do, but we deal with hundreds of action items every day.

    Moderators do not get points for doing their job, and do not have quotas. Every one undergoes training and their conduct is monitored by the forum management team. By joining the forum you agree to be subject to the TOU and Guidelines, as is everyone else - even staff.

    The forums serve to provide customers with help using Adobe software and services. That is all. We do not expect everyone to be happy, but we do expect them to be professional. By all means you can start threads about deficiencies in the software, missing features, bugs, etc. but not to rant about Adobe the corporation, or to attack specific people (whoever they are). If you don't like how the company is run, buy shares and vote for change. Apply for a job. Start your own business and go up against them.

    If you have a grievance about your experiences with Adobe, file a formal case with Customer Care through chat or phone support. These forums are not a conduit into the corporation; 99% of the people on here are just customers like you.

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      pierreh80104776Author
      Known Participant
      July 16, 2019

      So the answer is no?

      Let's face it the Adobe customer service are so bad people don't really have the choice to use this forum (the vast majority of people doesn't have access to an IT guy and even then he can't always fixed the problem, particularly just after an update).

      Every one undergoes training? By who'm exactly? Some of them are not even professional (look at their portfolio or website) any other pass so much time just to give bad answer it become pretty obvious they don't have a real job.

      And once again this is a PUBLIC forum for people who pay for Adobe software, not a forum for Adobe.

      Abambo
      Community Expert
      AbamboCommunity ExpertCorrect answer
      Community Expert
      July 16, 2019

      There is no recourse if a thread is locked except asking a moderator to unlock. If discussions run out of control or get personal or get off-topic a moderator may decide to lock a thread. Threads are not locked by ACPs but by moderators even that some ACPs are also moderators.

      If you feel that the thread has been locked by error you can ask a moderator to look into the thread.

      ABAMBO | Hard- and Software Engineer | Photographer
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