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shannonmcnamara
Inspiring
October 10, 2023
Question

Unable to access the community with my work account/username

  • October 10, 2023
  • 2 replies
  • 1333 views

I posted a question this morning on the Discussion for Adobe Photoshop: Resizing image within the layer mask no longer working

I noticed in my email there were some upvotes, and two responses. By the time I was able to get back in to see the responses, my URL to the communities pages auto redirects to: https://community.adobe.com/t5/errors/errorpage

The tab briefly flashes: "You are not allowed to access this site" as this redirect happens. It is only happening with the username (my work account), not via my personal account.

Has my access to the forums been restricted? When I look up my username, it appears the question has been removed too, why?

Thank you

    This topic has been closed for replies.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 22, 2023

    Did you get a solution to your problem?

     

    As I understand, using the same network and using the same browser, you can use your private Adobe ID to ask questions here in the forum, but you can't use your work Adobe ID for that task.

     

    Then you asked a question in the fora with your work ID and that question has been removed. Forum users get banned for abusive posts (I do not think, looking at the thread here, that this is an issue), or by posting spam links to the forum. Spam posts will indeed be removed.

     

    What I propose is: checking access to the fora via a different line, outside your corporate network. That can be a phone or a home network. If that doesn't work and your private ID can access via the same browser and network in the fora, then it's definitely a problem with that specific Adobe ID.

     

    We do not have insight into removed entries and what the decision process was to get those removed.

    ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 10, 2023

    do you have 2 factor authorization enabled on your adobe account(s)?

    S
    shannonmcnamaraAuthor
    Inspiring
    October 10, 2023

    I should also note, I can log into Adobe.com and everything else, I'm only locked out of the community forums.

    S
    shannonmcnamaraAuthor
    Inspiring
    October 10, 2023

    try a different browser.

     

    and in the past, have you had 2fa enabled?


    Tried another browser and in the incognito tab here, both auto direct to tell me I do not have access as soon as I log in with that account. Our company runs it as an Enterprise Acct (the work acct)

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