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excited_Genie16B8
Legend
February 25, 2011
Question

Waiting for forums.adobe.com...

  • February 25, 2011
  • 6 replies
  • 8859 views

Holy crap, these forums are slow lately!  My browser connects nearly instantly, as it should using a 15/5 FiOS line.  But then it takes FOREVER (in computer terms) for the server to actually do it's job and serve the freakin' web page. 10, 20, 30 seconds is FAR too long, Adobe.  10, 20 30 MILLIseconds is what it should be.

Please get that fixed.

    This topic has been closed for replies.

    6 replies

    mytaxsite
    mytaxsite
    Inspiring
    August 21, 2011

    The inauguration month of September for the new forum software - is it still on schedule or has been postponed until Christmas?

    adobe-admin
    adobe-admin
    Legend
    August 22, 2011

    Still on...

    E
    excited_Genie16B8Author
    Legend
    August 17, 2011

    Man, I've really come to hate those five little words.

    Claudio González
    Claudio González
    Legend
    August 17, 2011

    Beware, you are posting the same complaint less than six months before the first time...

    Incidentally, a few days ago I changed my cable connection to one twice as fast. This is confirmed by using three different sites to check my connection speed. But now it's taking me longer than before to do anything in these forums. Things fly in all other sites.

    Sorry, I had forgotten we have just to shut up and sit to wait for things to improve...

    A
    Anonymous
    August 17, 2011

    Beg pardon. I'm new at this. |I didn't think the first msg went through.

    In a message dated 8/17/2011 2:48:58 P.M. Pacific Daylight Time,

    forums@adobe.com writes:

    Beware, you are posting the same complaint less than six months before the

    first time...

    Incidentally, a few days ago I changed my cable connection to one twice as

    fast. This is confirmed by using three different sites to check my

    connection speed. But now it's taking me longer than before to do anything in

    these forums. Things fly in all other sites.

    Sorry, I had forgotten we have just to shut up and sit to wait for things

    to improve...

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 7, 2011

    From about 8AM (first time I tried, could have been earlier) until about 8:30AM I could get to any forum page... but could not post because the login page was not available

    All seems to be working now (times are West Coast USA)

    Phillip M Jones
    Phillip M Jones
    Inspiring
    March 7, 2011

    yes it just returned at 12 noon est. had been down since about 7 am this morning.

    I was hoping with the 5 hour hiatus that they would have updated Jive Clear Space to 4.x instead of the current 2.5.16.

    No such luck though. Well Maybe they fixed all the current bugs. One can only hope.

    B
    Bob_Peters
    Inspiring
    February 27, 2011

    Damn!  Someone forgot to feed the hamster again!

    I this problem EVER going to get solved?  I have my doubts.

    Claudio González
    Claudio González
    Legend
    February 27, 2011

    I am getting waiting times of the order of 15 seconds in contrast with the 5 seconds I have been getting "normally" (and the few milliseconds in the Fair Forums)...

    Claudio González
    Claudio González
    Legend
    February 27, 2011

    Well, it hasn't been fixed in these two years since this new version of the forums. It was a few milliseconds before the change.

    the_wine_snob
    the_wine_snob
    Inspiring
    February 26, 2011

    Well Jim, I guess that I am NOT alone in this - see this THREAD.

    I keep waiting to see a sticky posted in the main page here, telling us that the servers are dying, or similar, but so far nothing.

    Are you getting logged-out constantly too?

    Hunt

      E
      excited_Genie16B8Author
      Legend
      March 6, 2011

      I don't have any log out issues.

      It just seems that since late January/early February, these forums are snail slow compared to how they used to perform.

      It's very frustrating.

      S
      shunithD
      Inspiring
      March 8, 2011

      PjonesCET wrote:

      I didn't see where anyone was admitting there was a problem. The forum

      administrator should have posted a message that there was a meltdown as

      soon as it was reported.

      Not only does adobe-admin need to log in to be able to post a message, which is kind of hard when the login system is down, you seriously expect somebody to be waiting around at 6 AM on the off chance that Philip Jones reports an issue and wants a response with 30 minutes? You do realize that not even a $50K platinum support contract gets you that sort of response times from Adobe?

      Posting the same issue in the same thread 4 times within an hour and a half is out of line. Generally speaking I can not imagine a single reason where it would be necessary to repost any message within 4 hours in the same thread. Any case I can imagine where it would be that urgent to get an immediate response that one might consider reposting within that timeframe would be security related, in which case picking up the phone and contacting the Adobe Product Security Incident Response Team would be a better solution.


      Jochem van Dieten wrote:

      .

      Not only does adobe-admin need to log in to be able to post a message, which is kind of hard when the login system is down, you seriously expect somebody to be waiting around at 6 AM on the off chance that Philip Jones reports an issue and wants a response with 30 minutes?

      Well... you seemed to have been around to castigate him... all you need have done was, as i said, post a courteous response. There was absolutely no need to be rude.

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